Wickes - Hull Reviews 

102
TrustScore 4.5 out of 5

4.7

120 Leads Road, Hull North Humberside, HU7 0DP, GB


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Rated 5 out of 5 stars

Really lovely guy James.Claxton came to look at our kitchen . He was very professional, polite and nice. Very happy with our experience!

Company replied

Rated 5 out of 5 stars

I went to Wickes on Leeds road Hull to get a kitchen door for my daughter a young man called James was great he helped me get everything I wanted he was great so helpful so a bigthank you to James x

Company replied

Rated 1 out of 5 stars

Had a bathroom fitted and sub contractors did an excellent job. Suffered a leak. Wicks did nothing. Paid out for an emergency plumber. Despite numerous attempts at trying to discuss the leak Wicks ha... See more

Company replied

Rated 5 out of 5 stars

Kitchen delivery service- worked like a dream with lots of updates & reminders when the delivery colleagues would be delivering our kitchen. Two friendly & helpful drivers put all the components in... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Hull

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 120 Leads Road, Hull, North Humberside, HU7 0DP, United Kingdom

  • +441482839575

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

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4.7

All reviews

(102)

14,424 reviews in the last 12 months

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Rated 5 out of 5 stars

The worker that helped me was called…

The worker that helped me was called Nicola. She was very good with communicating where the products I needed were and showd me exactly what I needed with the perfect brand of paint.

May 6, 2025
Unprompted review
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Reply from Wickes - Hull

We're so glad to hear you had a positive experience with Nicola. She's a valuable member of our team, and we appreciate your kind words. We strive to provide our customers with the best possible service, and we're happy to hear that Nicola was able to help you find exactly what you needed-GS

Rated 5 out of 5 stars

I often visit the store in Hull

I often visit the store in Hull, on Leeds Rd, I find the staff friendly and helpful, this week it were a lovely girl called Nicola, who went above and beyond to help me in my search for what I required. Always full of great products at good prices,

May 3, 2025
Unprompted review
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Reply from Wickes - Hull

Thank you for your kind review! We're so glad to hear you had a positive experience with our Hull store. We appreciate you taking the time to highlight Nicola's excellent service. We're proud of our team and their commitment to helping customers find what they need.
-AF

Rated 5 out of 5 stars

I had a really good experience today…

I had a really good experience today with Rebecca at the Hull store. Very professional and a great ambassador for the store.

April 22, 2025
Unprompted review
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Reply from Wickes - Hull

We're so glad to hear about your positive experience with Rebecca at the Hull store. It's wonderful to know that she provided such excellent service and represented our store so well. We appreciate you taking the time to share your feedback.
-AF

Rated 5 out of 5 stars

Great customer service from Rebecca

Great customer service from Rebecca today, service with a smile is what we like to see 😀 thanks again

April 22, 2025
Unprompted review
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Reply from Wickes - Hull

Thank you for your kind words! We are thrilled to hear that you had a positive experience with us. We appreciate your feedback and are glad that you found our team to be helpful and friendly. TW

Rated 5 out of 5 stars

Rebecca needs a raise!

Yet another experience of Rebecca going out of her way for me and being my personal shopper haha! Always a pleasure going in and seeing you sweetie x

April 22, 2025
Unprompted review
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Reply from Wickes - Hull

Hi Stephanie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rebecca in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Thanks for Kevin,with his help and…

Thanks for Kevin,with his help and support,positive attitude and good service,nice staff. Thank you

April 21, 2025
Unprompted review
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Reply from Wickes - Hull

We appreciate you taking the time to share your positive experience. We're delighted to hear that you found our staff to be helpful and that you had a positive experience. TW

Rated 5 out of 5 stars

Shirley At Wickes ,Hull

Shirley at the Hull store,Leeds Road,she will go out her way everytime we go in store to help you,if we can’t find anything she will go online check if it’s in store,if not get it ordered for us
Shirley is very helpful and polite,she is a star,Thank you Shirley your no 1

April 21, 2025
Unprompted review
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Reply from Wickes - Hull

Hi Tina, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shirley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service got help with heavy items…

Great service got help with heavy items thank you

April 19, 2025
Unprompted review
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Reply from Wickes - Hull

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

James Claxton is a superstar

Attended to by James Claxton to finalise our kitchen order personally. He talked us through the whole process professionally and concisely. He is clearly an absolute asset to your business. We also received great service from Nickolas Scruton a few days earlier when we were simply choosing a kitchen.
Big up to Wickes for the brilliant service.

April 16, 2025
Unprompted review
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Reply from Wickes - Hull

Thank you for your kind review. We are delighted to hear that you had such a positive experience with our team. We are thrilled that you found both James and Nickolas to be professional and helpful. We strive to provide our customers with excellent service and hope that you will continue to be pleased with your new kitchen-GS

Rated 5 out of 5 stars

Called in today for some garden…

Called in today for some garden compost, it was easy to find at the entrance,paid at the Till and collected outside.
Colleague was really helpful and asked if I needed assistance.
Always friendly in Hull

April 7, 2025
Unprompted review
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Reply from Wickes - Hull

Hi John, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

I only popped into Wickes for a couple…

I only popped into Wickes for a couple of bits… but thanks to Kerry and Shirley, I somehow left with enough supplies to renovate Buckingham Palace. Their service was so good, I couldn’t even come up with an excuse to escape! My wife’s home improvement plans have officially taken over my life, and these two were more than happy to help her cause. Friendly, knowledgeable, and clearly in cahoots with my other half—thanks for the top-notch service (and for keeping me captive just a little longer). Highly recommend!

April 1, 2025
Unprompted review
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Reply from Wickes - Hull

Hi Luke, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Fantastic team

Fantastic team - really helpful and have really good advice when I was unsure if exactly what I needed.

March 8, 2025
Unprompted review
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Reply from Wickes - Hull

We're so glad to hear that you had a positive experience with our team. We strive to provide our customers with the best possible service and advice, and we're happy to know that we were able to help you. - SW

Rated 1 out of 5 stars

Expensive

Horrendous 50%sale apparently we went in-store Saturday, we were told could work to our budget, he said sending someone to measure up, never measured anything all talked about was green kitchen and price, not nice attitude made a sneering noise our kitchen is old but clean, hence need new kitchen.he said do you want hob extractor tiles he went be £12000 how is that half price kitchen? It was just hard sell he measured nothing knew nothing of conversation in-store or budget, I knew if I said a price he'd double it so didn't.They don't care what you want just want big bucks no regard to Customer massive red flag probably lucky didn't go ahead.i said let's not waste your or our time, Wickes are wrong doing this to Customers wasting our time, half price should mean half price and work to Customers budget, James Caxton had a bad attitude minute walked in went uurgh at old kitchen Unprofessional to say the least.Why say one thing to us in-store then send him not knowing anything we've agreed to do hard sell? That's not the way to treat paying Customers wasting our time not being truthful deceitful to say the least, you said he was coming to measure up he didn't? How can I reply when you've not sent any private message Dylan? lying saying you've sent a private message? Think we had a very lucky escape imagine what mess we'd be left with had we allowed you in our home? I will find a reputable Company that values it's Customers and get a kitchen at a good price not be ripped off. Don't lie on here tell ppl you've sent a private message fieigning dealt with it, not true. You certainly have not

March 5, 2025
Unprompted review
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Reply from Wickes - Hull

Hey Colleen, thanks for your valuable feedback, and I'm really sorry to learn of your experience in our Hull store, if you can please reply back to the private message I've sent you on trustpilot we can then look into this further for you. - Dylan

Rated 5 out of 5 stars

Attended wickes Hull today

Attended wickes Hull today, I must say what a team. Kerry, Shirley, Becky, & Mo. Assisted not only me but other customers in the store. I received assistance from both Kerry and Shirley loading the trolley and putting the items in my car. Thanks guys good team effort. Excellent customer service.

February 22, 2025
Unprompted review
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Reply from Wickes - Hull

Hey Michelle, thanks for your wonderful feedback, and I'm glad you enjoyed the service from Kerry, Shirley and Becky in our Hull store! - Dylan

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend ! Professional fitting, excellent quality and great design from Steve

February 4, 2025
Unprompted review
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Reply from Wickes - Hull

Hi Charlotte, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Steve in our store and that they provided you with useful advice. -AH

Rated 1 out of 5 stars

Guarantee is worthless.

Had a bathroom fitted and sub contractors did an excellent job. Suffered a leak. Wicks did nothing. Paid out for an emergency plumber. Despite numerous attempts at trying to discuss the leak Wicks have yet to respond adequately Very disappointed. No idea why they boast a 2 year guarantee as it seems totally worthless at the moment and we are out of pocket.
The only good thing that’s happened is a chance meeting with our subcontractor has helped in trying to repair the damage but I would never recommend Wicks to anyone. Do not trust their guarantee.

November 14, 2024
Unprompted review
Wickes - Hull logo

Reply from Wickes - Hull

Hi, Steven. Thank you for taking the time to share your review with us. I'm sincerely sorry to learn that you have a leak in your bathroom and have not been able to resolve this despite contacting our customer services, leaving you out of pocket. I have sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H

Rated 5 out of 5 stars

I called into Wickes Hull and a…

I called into Wickes Hull and a colleague called Kerry helped me when I didn’t know what I was looking for. She was very helpful and I came away with exactly what I needed. Thank you Kerry!

September 13, 2024
Unprompted review
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Reply from Wickes - Hull

Hello Becky, thanks for your five-star feedback. I'm glad that you enjoyed the service in our Hull store form Kerry! - Dylan

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