Wickes - Luton Reviews 

93
TrustScore 5 out of 5

4.8

Gipsy Lane, Luton Bedfordshire, LU1 3JH, GB


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Rated 5 out of 5 stars

Emily at Wickes in Gypsy Lane Lutin was super heloful in assisting me yesterday when I was looking for something in store. I cannot rate her highly enough, thank yoy

Company replied

Rated 5 out of 5 stars

In regards to the staff member Brett, he is a credit to the Luton store with such a bright future with the positive attitude he has. He doesn’t shy away from helping and always has such a can do attit... See more

Company replied

Rated 5 out of 5 stars

The sales assistant Abi was a great help to myself and my wife when we visited the Luton store after spending a fair bit of money she helped us out with making sure we had all the items we needed and... See more

Company replied

Rated 1 out of 5 stars

Following on from my 5th December review, and despite assurances from Wickes we are no further forward. Kitchen fitter was meant to come today to finish my parents kitchen, however hasn’t turned up, i... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Luton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Gipsy Lane, Luton, Bedfordshire, LU1 3JH, United Kingdom

  • +441582448040

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

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4.8

All reviews

(93)

13,869 reviews in the last 12 months

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Rated 5 out of 5 stars

AJ was amazing

AJ was amazing, helped out with getting all the deliveries inside. Top G

July 14, 2026
Unprompted review
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Reply from Wickes - Luton

Thank you for taking the time to share your positive experience with us. We're really pleased to hear that AJ was so helpful in getting your deliveries inside. We appreciate your kind words. -AK

Rated 5 out of 5 stars

Emily at Wickes in Gypsy Lane Lutin was…

Emily at Wickes in Gypsy Lane Lutin was super heloful in assisting me yesterday when I was looking for something in store. I cannot rate her highly enough, thank yoy

July 13, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Tina. Thank you for taking the time to share your review with us. We're really pleased to see that Emily was really helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Brett is a champion!

In regards to the staff member Brett, he is a credit to the Luton store with such a bright future with the positive attitude he has. He doesn’t shy away from helping and always has such a can do attitude towards customers and other staff

July 11, 2026
Unprompted review
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Reply from Wickes - Luton

Hey Guy, thanks for your amazing review, and I'm glad that Brett is always helpful in our Luton store! - Dylan

Rated 5 out of 5 stars

Great delivery service

Had A.J delivering some flooring for us. He gave us a hand bringing the items in the house

July 11, 2026
Unprompted review
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Reply from Wickes - Luton

Hey Jorge. thanks for your five-star review, and I'm glad you enjoyed the service from AJ with your flooring delivery! - Dylan

Rated 5 out of 5 stars

Speedy Delivery

Prompt and friendly delivery.
AJ was very polite

July 9, 2026
Unprompted review
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Reply from Wickes - Luton

Hey Kevin, thank you for your five-star review, and I'm glad you enjoyed the fast and helpful delivery service! - Dylan

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. Helped deliver the heavy products on a very hot day. Very happy with the service

July 10, 2026
Unprompted review
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Reply from Wickes - Luton

Hello Chris, thanks for your five-star review regarding your delivery. I'm glad you enjoyed the service! - Dylan

Rated 5 out of 5 stars

Great Customer Service

Got lost first time in Wicks. Nathan was very kind and helped me find what I was looking for !

July 1, 2026
Unprompted review
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Reply from Wickes - Luton

Hi Enrikas, We're glad Nathan could assist you in finding what you needed. We appreciate your kind words! - Sean

Rated 5 out of 5 stars

Nathan was an amazing asset to the…

Nathan was an amazing asset to the company! He helped with a delivery a few days ago and lifted all the heavy stuff I couldn’t! Such a polite and caring young man!

July 3, 2026
Unprompted review
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Reply from Wickes - Luton

We are so pleased to hear that Nathan was an amazing asset and provided such polite and caring service, helping with the heavy lifting. We appreciate your kind words! - AB

Rated 5 out of 5 stars

Placed an order for some timber and…

Placed an order for some timber and decking and the staff member Brett was good as gold assisting me and organising the delivery. Very helpful.

July 6, 2026
Unprompted review
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Reply from Wickes - Luton

Hi Andy, we're so pleased to hear Brett provided such great assistance with your timber and decking order and organised the delivery so well. Thank you for your kind feedback! -LR

Rated 5 out of 5 stars

Delivery driver was very helpful.

Delivery just one day after ordering. Arrived at a good time and delivery driver AJ was so friendly and helpful. Will definitely use again.

July 8, 2026
Unprompted review
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Reply from Wickes - Luton

Hi Mrs Booth, Many thanks for your review regarding our delivery service and in particular our driver AJ. We appreciate your kind words and your business.

Rated 5 out of 5 stars

A big thank you to Laura Rusu who…

A big thank you to Laura Rusu who delivered excellent customer service.

July 4, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi there, thank you for taking the time to leave a review. We really appreciate the kind words. -LR

Rated 5 out of 5 stars

AJ the Legend

Counter tops arrived it excellent condition. AJ was was super helpful and friendly. Great experience!

July 6, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Biswas,

We're so happy to hear that your countertops arrived in excellent condition and that AJ was super helpful and friendly. Thank you for sharing your great experience! -Ellysse

Rated 5 out of 5 stars

I found every time what I need on good…

I found every time what I need on good prices, and the staff is always very helpful, yesterday I was back with some leftover materials and Laura helped me with the process quickly

July 4, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Thank you for taking the time to share your review with us. We're glad to see that you're able to find the items you needed and are pleased with the prices. We're also happy to see that Laura was able to help you with your returns. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Excellent service 👍,

July 4, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Thank you for taking the time to share your review with us. We're really pleased to see you found the service provided to be excellent. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Excellent delivery driver

Excellent delivery driver , had him a few times very good !

July 4, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Thank you for taking the time to share your review with us. We're really happy to see your pleased with the delivery service provided. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Delivery driver AJ very kind and help…

Delivery driver AJ very kind and help full, delivered on time and in good condition

July 4, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Jaswinder. Thank you for taking the time to share your experience with us. We're really pleased to see that your order arrived on time and in good condition and that the driver AJ was kind and helpful. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Thanks Emily

Emily was really helpful in the paint mixing and the checkout. She helped my dad and I get all the stuff we needed

July 4, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Nicholas. Thank you for taking the time to share your review with us. We're really pleased to see that Emily was able to help mix the paint you required, providing excellent customer service. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

The delivery guy JJ arrived within the…

The delivery guy JJ arrived within the time provided. He was a very very nice gentleman. He kindly unloaded my delivery into my back garden as i had asked him to. Extremely pleasant and a pleasure to have a chat with. Excellent service

July 3, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi, Sumaira. Thank you for taking the time to share your review with us. We're really happy to see that you're pleased with the delivery service you received. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Nathan from the Luton store offered…

Nathan from the Luton store offered amazing customer service and helped me with everything I needed, top notch staff member

July 3, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Adam, we're so pleased to hear that Nathan at our Luton store provided such amazing customer service and helped you with everything you needed. We appreciate your kind words! -LR

Rated 5 out of 5 stars

Laura Brett

Laura Brett, the manager at the Luton Gypsy lame store was so patient and attentive. She was very kind and supportive throughout our time in the store and even when we were unsure of the quantity to get she was able to assist. Thank you again!

July 1, 2026
Unprompted review
Wickes - Luton logo

Reply from Wickes - Luton

Hi Rachel, We are so pleased to hear that Laura Brett provided such patient and attentive service. It's wonderful to know she was kind and supportive, and able to assist you with your needs. Thank you for your wonderful feedback! - Sean

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