Wickes - Luton Reviews 68

been to Wickes in Luton today to make an order to delivery. Laura took my order, she is helpful and professional.

Would highly recommend.

The Design Consultant arrived on time and was professional and courteous throughout. We discussed my ideas, his suggestions and overall budget expectations. I would recommend this free service for any size of project.

Sebastiano was a pleasure to meet, his knowledge was very helpful to help us make quick decisions about our bathroom renovation. Booked next appointment before he left to carry on our journey.

Rude and unprofessional staff , won’t exchange the item coz I don’t have physical receipt, although it’s not mentioned in their terms and conditions, got picture of the receipt which have all the details clearly

Came to wicks to buy decking and screws. Abi a member of staff was very aprochable and help me with getting the best items i could within my budget. A excellent staff memeber.

Tom at Wickes gave an outstanding service during his home visit to design my kitchen. He was a lovely, professional, and very knowledgeable- highly recommended.

I visited Wickes on Gypsy Lane in Luton earlier today. I was there to buy a total of 11 different items and needed advice and guidance. Both Anne-Marie and Jason went out of their way to help me. It meant that, thanks to them, my shopping experience at Wickes was very positive from beginning to end. My grateful thanks to both of them.

It was helpful, friendly and quick. We got exactly what we wanted with the minimum of fuss.

Came in to quickly get tiles for a shower screen and was greeted by Jason who was so lovely. Gave me recommendations and personal advice on products, I came in to get one thing that being the tiles, came out buying multiple other useful things for my project. All the staff are so friendly but you can really tell Jason is passionate and happy to be there at work, not sure if he’s a higher up/ store manager at that particular location but if not he should definitely be considered for the role in the future. Great helpful and friendly staff

Visited the Luton store just after opening and needed help locating a specific tool, that I had seen on-line.
Ann was working on the till and was very friendly and helpful. She knew exactly where the item was located and we discussed alternative options, which she helped retrieve from the stock-room.
She was very knowledgable and professional, providing great customer service.

I needed advice regarding plants and Jason was very helpful, he took time out to explain how and what I needed in order to grow healthy plants and guided me in the right direction for what to purchase.

Great shop with helpful staff.

Looking for a needle in a haystack trying to find right screws to hang coat hooks that were missing screw pack. Knew what i was after but could not locate them. Jason jumped in, found what i was looking for provided great customer service.

Thank you

Was just helped by a gentleman at the Wickes store at Gypsy Lane, Luton. His name was Jason. I was looking for a particular shade of green for my wet room. He was super helpful. Described the dulux paint mixing to us with great detail and asked us if there was anything else he could help us with. I've gonna say, every time I've been in this store, the staff have always been so helpful. Jason is a credit to your store. Thank you.

Was looking for something specific & couldn't find it, a lovely lady called Ann was amazing & helped me with my search & went above and beyond

The designer Ian Jupp listened carefully to what we did and did not want for our kitchen. He was always willing to change things back again as well if we had second thoughts. Nothing was too much trouble. We had the work done by another fitter as we werehaving one wall insulated as well. he was happy to liaise with him too. It has transformed our kitchen. We are delighted with it.

Jason was exceptional!! He went above and beyond to help!!
I was looking for paints and other bits for my new home and he advised me to get a few more products what would work well!!
He bought my attention to the promo products they had on offer and advised these would be best for my project!
After using this and his recommendation I have decided to purchase more!!
I would definitely be asking for him on my next visit!!
He is a great asset to this store!!!

I would like to commend Jason at Luton Wickes. His customer service manner made my visit pleasurable and memorable. He was on the check out. He acknowledged me, smiled, checked to see if I found everything I needed . When he found out that I hadn’t, he was knowledgeable about where I could find the item in the store, which I went back and bought. It made my day. His 2 colleagues on the check out were very kind to and you could see the team work at play. Thank you Jason !

Excellent service, very polite, respectful and helpful.

Sebastian was very thoughtful in sharing ideas and well prepared for the consultation. I felt he understood my needs and advised me accordingly.