Emily was fantastic at helping me choose the right colour for my walls. She was altontraining one of the staff on how to use the paint mixer machine and was very good at doing so, explaining everythin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales assistant Abi was a great help to myself and my wife when we visited the Luton store after spending a fair bit of money she helped us out with making sure we had all the items we needed and... See more
Company replied
I want to rate my delivery driver AJ who went the extra mile. I had many bags of heavy compost delivered and he so kindly placed them in my back garden so I didn’t have to struggle with their weight.... See more
Company replied
AJ delivery driver at Luton Wickes, always great customer service, courteous and respectful. A credit to the company. Nothing is too much trouble for him. He has a birthday on Monday too. Many thanks.... See more
Company replied
Company details
About Wickes - Luton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Gipsy Lane, Luton, Bedfordshire, LU1 3JH, United Kingdom
- +441582448040
4.8
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was looking for some flooring with my…
Was looking for some flooring with my partner and was assisted by Jason…
What a pleasant chap is all I can say! His customer service was superb! He’s a treasure to the Luton branch! All the years I’ve been going into electrical wholesalers or just building merchants as an electrician I’ve never had service like this it was outstanding.
December 2, 2025
Unprompted review
Reply from Wickes - Luton
Hi Luke, Thank you for telling us about your recent shopping experience at our Luton Store and in particular the excellent customer service you received from our colleague Jason. Your feedback is much appriciated. Thank you DG.
It was so helpful for us everything is…
It was so helpful for us everything is in the shop. Especially Jayson who help us for everything we need.
December 2, 2025
Unprompted review
Reply from Wickes - Luton
Hi Angelito, Thanks for taking the time to leave your review. We are happy to hear that Jayson was able to help you with everything that you needed. Thanks again for the kind feedback. -JL
A store you don't mind coming back to.…
The staff is very helpful and proactive -I was served by Jason, and the store was tidy and clean. Just one comment about the paint sample pots I bought. The name of the shade I chose wasn't printed in any of the pots. I think it's just a matter of adjusting the printed area ... the shades i chose were quite similar but thankfully I could tell them apart once I gave it a second coat on the test paper.
November 28, 2025
Unprompted review
Reply from Wickes - Luton
Hi, Thank you for taking the time to share your review with us. We are happy to see that you find our staff to be helpful and proactive and our store to be clean and tidy. We will take your feedback on regarding the sample pots of paint, I do apologise for any inconvenience caused by this. - Scott H
The only DIY store I go in and staff…
The only DIY store I go in and staff actually proactively offer you assistance - very impressed.
Jason actually helped me in a number of ways resulting in saving me money - thank you
November 12, 2025
Unprompted review
Reply from Wickes - Luton
Hi Barry, we're happy to hear that our team proactively offered assistance and that you saved money. We appreciate your positive feedback and are glad you enjoyed your experience in our store. -LG
Jason and Ellie at the Luton store were…
Jason and Ellie at the Luton store were immensely helpful, with a friendly, professional disposition.
November 20, 2025
Unprompted review
Reply from Wickes - Luton
Hi, Brendan. Thank you for taking the time to share your review with us. We are delighted to see that, Jason and Ellie were really helpful, friendly and professional. Thank you again for your kind feedback. - Scott H
Good experience
Jason in the Luton branch went above and beyond today in finding what we were looking for.Also man on till was very friendly.Altogether a good result.Every time we go staff very helpful
November 20, 2025
Unprompted review
Reply from Wickes - Luton
Hi Janet, Thanks for taking the time to leave your review. We are happy to hear that Jason at the Luton store was able to help you find everything that you need and all the staff were very helpful. Thanks again for your kind feedback. -JL
Jason and another female colleague…
Jason and another female colleague whose name i forgot to grab were super helpful. They gave genuine advice/information to help us come to an informed decision. Jason in specific was a star and people like him and the other lady genuinely make the difference in terms of picking what DIY store we choose to come to in the future.
November 1, 2025
Unprompted review
Reply from Wickes - Luton
Hey Arif, thanks for your amazing feedback and I'm delighted that Jason in our Luton store was super helpful and friendly throughout your visit! - Dylan
We have been served by Jason
We have been served by Jason.
He was indeed very helpful and assisted us with everything we needed and requested.
It was amazing to have a customer staff person to assist with our purchase, and with finding all the items we wanted.
We would rather recommend Wickes than B&Q!
November 6, 2025
Unprompted review
Reply from Wickes - Luton
Hi Andrea,
We're happy to hear that you received such excellent support during your visit. It's great to know that Jason was helpful in assisting you with your needs. We appreciate your recommendation.
-Ellysse
I went to wickes this morning for some…
I went to wickes this morning for some stuff for our little project and was approached by Jason (Luton branch) asking me if I needed any help. I must say I have never had such a pleasant experience in any store in my whole life! Jason is absolutely amazing! He was extremely helpful, polite, professional, knowledgeable and lovely to speak to. I have shopped from lot of places in my life including expensive designer store and I can say Jason’s service is the best I have ever had. Thank you so much
November 5, 2025
Unprompted review
Reply from Wickes - Luton
Hi Sara.
We're happy to hear that you had such a pleasant experience in our Luton branch. It's great to know that you found Jason helpful, polite, and knowledgeable. Thank you for your positive feedback!- PP
Exemplary Customer Service
Jason is a wonderful example of exemplary Customer Service. We need more Jason’s in the world! Thank you for your help with internal doors.
October 18, 2025
Unprompted review
Reply from Wickes - Luton
We appreciate your kind words regarding Jason! It's great to hear that you had such a positive experience and that our service met your needs regarding the internal doors. -AK
Luton wicks branch
Luton wicks branch
JASON helped me with my decision to chose the tiles for my bathroom, helped to load up the troly and helped me all the way to load my car. JASON even guided to open a tradepro account and the benefits I was getting from the account when I shop to wicks stores.
Very respectful man, very helpful. Living in UK for 26 years have never come across to any store with the help like JASON done for me.
Thank you JASON
Respect
October 18, 2025
Unprompted review
Reply from Wickes - Luton
We're happy to hear that you had such a positive experience at our Luton branch. We appreciate your kind words and are so glad that Jason was able to provide exceptional assistance with your bathroom tile selection and TradePro account. Thank you for your feedback! -AK
Jason - very knowledgeable and experienced
Visited the store in Luton today, and was walking around a little aimlessly looking for the goods I needed.
A lovely store person, named Jason approached me and asked if I needed any help.
After assistance with locating weed killer, I said I had a task to repair a wooden table.
He guided me to the area where you sold wooden dowels, and then asked more details about the repair.
I ended up with a IRWiN quick grip clamp, which was exactly what I needed.
Please do thank Jason for all his help.
October 11, 2025
Unprompted review
Reply from Wickes - Luton
We're glad you enjoyed your experience in our Luton store. It's great to hear that Jason was so helpful in finding what you needed for your projects. We appreciate you acknowledging their assistance and will pass on your thanks.
- PP
Good customer service.
I came today this afternoon for refund at Gypsy lane Wickes .
Received a wonderful customer service from Karen.
Best wishes to Karen.
October 7, 2025
Unprompted review
Reply from Wickes - Luton
We're happy to hear that you received wonderful customer service during your refund process. We appreciate you acknowledging the positive experience you had from Karen. -AK
Back in to finish off a job
Back in to finish off a job, staff as always were great and on the tills always get a smile, thanks again Wickes Luton... you made my day
October 5, 2025
Unprompted review
Reply from Wickes - Luton
Hey Stephen, thank you for your five-star review, and I'm glad you enjoyed the service in our Luton store! - Dylan
Friendly helpful staff
Popped in for a few bits, most of which I found easily but I was then helped by Jason. He was very friendly and helpful, even though his shift had just ended. I walked away very happy with everything I needed. Great service - I will be back!
October 4, 2025
Unprompted review
Reply from Wickes - Luton
Hey there, thanks for your five-star review, and I'm glad that Jason was able to help you out in our Luton store! - Dylan
Came into the Luton branch on Gypsy…
Came into the Luton branch on Gypsy Lane looking for paint , good selection of colours and able to mix specially to order took some swatches
Also looked at bathrooms with a view to refurb
Helpful staff
October 3, 2025
Unprompted review
Reply from Wickes - Luton
Hi Lesley, we're happy to hear that you found a good selection of colours and helpful staff during your visit for paint and bathroom ideas. Thank you for your positive feedback! -LG
Experience anyone looks for
Lots of space to park, not busy inside & was able to get in and out very quickly. Staff were responsive and helpful.
September 5, 2025
Unprompted review
Reply from Wickes - Luton
Hi, Pooja. Thank you for taking the time to share your review. I'm pleased to see that you found us to have lots of parking spaces available and our staff to be helpful. Thank you again for your kind feedback. - Scott H
We recently ordered our kitchen from …
We recently ordered our kitchen from wickes. Sebastiano sacca who help us to get a nice kitchen in our budget.
August 23, 2025
Unprompted review
Reply from Wickes - Luton
Hi Shuva,
We're happy to hear that you had a positive experience designing your kitchen within your budget. Thank you for sharing your kind words with us.
-Ellysse
Great experience at Wickes
Great experience at Wickes. We wanted to upgrade our bathroom and were very impressed with the design consultant, Sebastiano, who was professional in his approach and gave us the confidence to proceed with the order.
August 28, 2025
Unprompted review
Reply from Wickes - Luton
Hi Emily, thank you for taking the time to leave a review. I'm pleased to hear that Sebastiano was professional in his approach which in turn made you want to proceed with the order. We appreciate your comments and hope you are happy with your new bathroom. -LG
Had a great experience with at wickes luton
Had a great experience with a chap called Jason at the Luton store.
I was looking for bits for my allotment and he recognized what I was doing and pointed out the best items I should buy.
Really great service, saved me a lot of agg.
August 23, 2025
Unprompted review
Reply from Wickes - Luton
Hi, Alex. Thank you for taking the time to share your review with us. I'm really happy to see that, Jason at our Wickes store in Luton provided excellent customer service during your visit. Thank you again for your valuable feedback. - Scott H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.