I had a really positive experience at Wickes Luton, thanks in particular to Emily, one of the shopping assistants. She was attentive, friendly and incredibly efficient. She took the time to understa... See more
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I ordered click and collect, and asked a member of staff where to collect and he told me to wait in the check out queue. I then waited in the queue and when it became my turn, I said I am there to c... See more
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Fantastic customer service received from Arzoo at the Luton branch. Very friendly & helpful, and helped us set up a trade account. A credit to the team!
Company replied
Went to the Luton branch last week trying to sort out paint mixes and we came across some complications with the colour and type of paint. We had help from a young women called Abi and she was extreme... See more
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Company details
About Wickes - Luton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Gipsy Lane, Luton, Bedfordshire, LU1 3JH, United Kingdom
- +441582448040
4.8
Excellent
107 reviews
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Excellent In store service
The 5 stars are for the in store customer service, in particular Jamie, who went above and beyond to get a replacement door, at no extra cost, even though it was for a cupboard that was fitted in a bathroom renovation four years ago.
Maybe Jamie could lead some training with the online customer service team!
October 13, 2024
Unprompted review
Reply from Wickes - Luton
Hi, Kate. Thank you for taking the time to share your review with us. I'm really pleased to see that, Jamie, was able to help you get a replacement door for your cupboard. Thank you again for your valuable feedback. - Scott H
We met Mike (Luton Wickes) for a new…
We met Mike (Luton Wickes) for a new kitchen order and he was absolutely brilliant. He was extremely knowledgeable and very helpful throughout the whole process. He designed my new kitchen wonderfully. Mike is a kind and honest consultant whilst very professional and I am so grateful to him for all his help and expertise. Would highly recommend.
September 17, 2024
Unprompted review
Reply from Wickes - Luton
Hi There,
Thank you for leaving a lovely review. We are happy to hear that Mike was able to deliver Design consultation! - Sean
Terrible experience buying kitchen
Wanted peace of mind by using big company for kitchen and got headache instead. You go ans desifn the whole kitchen then they tell you near the end you cant usw their installers unless you pay for a Bespoke kitchen rather than Lifestyle.
Then comes delivery. They told me it would arrive in 7 days. I didnt even get a text to book the main delivery (1 of 3) for 4 days and ot shows that i have to wait a month.
Trying to resolve with customer services is also a headache. The instore design consultants say they cant see full delivery details so you have to call. I had to forward that guy my delivery email as he couldnt access any details. When you call up you have to press the automated system for a call back and they seem to do that an hour or so later.
Shocking really - considering refunding and going elsewhere as will prpb be faster.
September 8, 2024
Unprompted review
Reply from Wickes - Luton
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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