Wickes - Maldon Reviews 93

TrustScore 4.5 out of 5

4.5

Wycke Hill, Maldon Essex, CM9 6UZ, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My partner and I have just purchased a new kitchen through Hazel at Maldon Wickes. She is so helpful, knowledgeable, friendly and professional. She literally helped us throigh every single question an... See more

Company replied

Rated 1 out of 5 stars

Wickes Maldon - web site says 18 bags of builders sand in stock. When you get there they have one bag which is split and half the contents missing. Asked if they had more and told even if they did the... See more

Company replied

Rated 5 out of 5 stars

I spent my Friday night in Wickes (boy how my life has changed).. but what a fantastic experience. I’ll be honest, I do most of my shopping online, but due to the current sale they have on, I gave Wic... See more

Company replied

Rated 5 out of 5 stars

Making an appointment to see Edith for a new bathroom from Wickes in Maldon was really easy. She contacted us telephonically to confirm. Her manner at all times was professional and friendly. She list... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Maldon

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My partner and I have just purchased a…

My partner and I have just purchased a new kitchen through Hazel at Maldon Wickes. She is so helpful, knowledgeable, friendly and professional. She literally helped us throigh every single question and query. She explained everything to us in ways we understood and spent so much time going through all the minor details without pressure or rush. Would recommend Hazel without a shadow of a doubt.

June 13, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Terri, we are so pleased to hear that your kitchen purchase was such a positive experience. It's wonderful that Hazel provided such helpful, knowledgeable, and professional assistance, guiding you through every detail. Thank you for your recommendation! -LR

Rated 1 out of 5 stars

Wickes Maldon

Wickes Maldon - web site says 18 bags of builders sand in stock. When you get there they have one bag which is split and half the contents missing. Asked if they had more and told even if they did they couldn't put them out as their forklift was out of order. Pick up a couple of other items and when checking out staff more interested in talking to each other the dealing with the customer in front of them

May 8, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Douglas,

We appreciate you bringing this to our attention. We're sorry the stock levels were inaccurate and for the service you received. We'll address this internally to improve our service and accuracy. Thanks for your feedback. -Ellysse

Rated 5 out of 5 stars

Friendly

Linda, Shirley and Kay are always friendly and helpful and a credit to your store.

April 18, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi, Martin. Thank you for taking the time to share your review with us. We're really pleased to see that, Linda, Shirley and Kay, were all friendly and helpful. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Good value products

Good value products, friendly staff in store. Linda was very helpful on the tills.

April 18, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hello Mike, thanks for your five-star review, and I'm glad you enjoyed the helpful & friendly service from Linda in our Maldon store! - Dylan

Rated 5 out of 5 stars

Lady that served me was so friendly and…

Lady that served me was so friendly and pointed out exactly where in your store I could find what I was looking for
Thank you

April 18, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Headdon,

We're so glad to hear that our team member was friendly and helpful during your visit! We appreciate your kind words and feedback. -Ellysse

Rated 5 out of 5 stars

Kay.

Kay, from the till in Maldon, helped me transfer a heavy item to my car. Thank you

April 17, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi susanlivermore, We're so happy to hear that you received such great assistance from Kay. We appreciate you taking the time to share your positive experience. -LC

Rated 5 out of 5 stars

Just to say Thankyou to Linda for all…

Just to say Thankyou to Linda for all your help today. You were so helpful. And very kind.

April 19, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi, We appreciate you taking the time to share your positive experience with us. We're so glad to hear that Linda was helpful and kind. -Summer M

Rated 5 out of 5 stars

First class service

Was served by Linda at Wickes Maldon today. Very pleasant and helpful. An excellent ambassador for wickes.

April 18, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Alan, Thank you for taking the time to share your review with us. It is great to hear that Linda was able to provide excellent customer service! -Summer M

Rated 5 out of 5 stars

Preordered my garden tools on line

Preordered my garden tools on line, super quick service and Linda was super friendly and helpful.

April 18, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Tony, We're happy to hear that you received super quick service and found Linda helpful. Thank you for your positive feedback. -Summer M

Rated 5 out of 5 stars

Lovely place to visit

Lovely place to visit. Staff always friendly

April 17, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi TheDIYGuy,

We appreciate you taking the time to share your review with us. We are so glad you find our store lovely and our staff friendly. -Ellysse

Rated 5 out of 5 stars

I have using the Maldon store for 12…

I have using the Maldon store for 12 years now and always very helpful and never had any issues Definitely highly recommend.
Always loads of stock and click and collect is very good.👍

April 17, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

We appreciate your long-term patronage at our Maldon store! We're happy to hear that you've consistently found our team helpful and our stock plentiful. It's great to know our click and collect service works well for you. -LC

Rated 5 out of 5 stars

I would like to thank David Mathews and…

I would like to thank David Mathews and the team for helping us source all the items needed for our community project as well as supporting our cause. Much appreciated.

April 16, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Kate, Thanks for taking the time leaving your review. We're happy to hear that David and the team in your local Wickes was able to support the community project. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Marky B for employee of the month!!

I spent my Friday night in Wickes (boy how my life has changed).. but what a fantastic experience. I’ll be honest, I do most of my shopping online, but due to the current sale they have on, I gave Wickes a go. Marky B was exceptional from the start, knowledgeable about where each product I needed was, as well as helping load everything I purchased into the car. I’m going back today to hopefully buy a kitchen. More people like Marky B please Wickes, you’ll be inundated with new customers just like me. 6/5 score if I could.

September 5, 2025
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Carla, We're happy to hear that you had such a fantastic experience during your visit. It's great to know that Marky B was so helpful and knowledgeable. We appreciate your feedback and hope you find the perfect kitchen! - Sean

Rated 1 out of 5 stars

Had a very strange experience today in…

Had a very strange experience today in the Maldon store . At least 8 staff. 2 customers in the store so it really was very quite. . Approached the cashier as I had a quick question about a plumbing item. Was told that they there was no one available to help. I could clearly see staff chatting . I thought she was having a joke until she carried on sorting some paint pots out. I can’t remember the last time I complained but the customer service left me speechless. I understand there was a delivery but surely you have a store to run.i said I was happy to wait but got nothing back. Was very awkward. I left empty handed and used another store who were more than happy to help.

April 14, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi, Thanks for taking the time leaving your review. We're sorry to hear about the poor service you experienced in our store. It's not the standard we aim for. We'll address this internally to ensure better support for our customers in the future. Thanks again for leaving your review. -JL

Rated 5 out of 5 stars

First class service

Emily has been a pleasure to work with and has provided a first class service.
She listened to my requirements when she visited and had great ideas on how to make the most out of the space available, keeping in mind the best look for my kitchen.
She has been available when I had questions and fully explained the whole buying/installation process.
I would definitely recommend Emily if you are considering having a kitchen fitted.

February 7, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Linda, we appreciate you taking the time to share your feedback. We're happy to hear that you found the service first class and that the ideas provided helped you make the most of your space. It's great to know that you would recommend our services. -LG

Rated 5 out of 5 stars

Easy process with help from Emily

Such an easy process Emily came to our house and measured everything and we met up to tweak a few things
She was not pushy and that’s very rare
Everything was made really easy

January 26, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hey Roger, thank you for your five-star review, and I'm delighted that you enjoyed the service from Emily throughout your design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

David M is exceptional.

David M at Wickes Maldon consistently provides a truly exceptional customer experience. He is incredibly knowledgeable, approachable, and takes time to ensure everything is exactly right. His personable manner makes my regular visits there easy and stress free, he is a real credit to the organisation and highly recommend Wickes as a result.

January 9, 2026
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi MR CARL DE VRIES, We're happy to hear that you consistently receive exceptional service at our store. It's great to know that David M's knowledge and approach make your visits easy. We appreciate your recommendation. -LC

Rated 5 out of 5 stars

Wickes Maldon- Hazel

Hazel one of the design consultants listened to our desires for our new kitchen. The design came out better than I could have hoped for. The kitchen was installed before Christmas and it was an amazing centrepiece for our Christmas and able to show it off to our family and friends

December 15, 2025
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

We appreciate you taking the time to share your experience. We're happy to hear that Hazel listened to your desires and that the kitchen was an amazing centerpiece for Christmas. -AK

Rated 5 out of 5 stars

Thank you Sasha

Thank you Sasha , Wickes Maldon for helping sort a kitchen delivery out for me

December 2, 2025
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hey Roy, thank you for your five-star feedback, and I'm glad you enjoyed the service from Sasha in our Maldon strore! - Dylan

Rated 5 out of 5 stars

Community donation

Can’t thank Dave M enough at the Maldon wickes he kindly donated a tool shed for our football club Maldon Saints YFC. Highly recommend.

December 8, 2025
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi, It is wonderful to hear that our employees at local stores are helping out the community! -SM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look