Wickes - Maldon Reviews 

96
TrustScore 4.5 out of 5

4.4

Wycke Hill, Maldon Essex, CM9 6UZ, GB


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Rated 5 out of 5 stars

Started to use Wickes several times recently. All online except one visit to the store in Maldon Essex. The £4 delivery charge is exceptional value. Have bought skirting boards, variety of wood, screw... See more

Company replied

Rated 1 out of 5 stars

Needed a 12volt car tyre inflator quickly. So I bought Wickes 'Sakuts SS3603 12v compressor. The service in shop was polite and business-like (no complaints on this count), but the product is terrible... See more

Company replied

Rated 5 out of 5 stars

My partner and I have just purchased a new kitchen through Hazel at Maldon Wickes. She is so helpful, knowledgeable, friendly and professional. She literally helped us throigh every single question an... See more

Company replied

Rated 5 out of 5 stars

Making an appointment to see Edith for a new bathroom from Wickes in Maldon was really easy. She contacted us telephonically to confirm. Her manner at all times was professional and friendly. She list... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Maldon

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.4

All reviews

(96)

13,706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Edith provided outstanding service in…

Edith provided outstanding service in designing a kitchen for us. She was patient to deal with our multiple changes and her attention to detail was second to none. We would thoroughly recommend Edith’s services!

January 19, 2025
Unprompted review
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Reply from Wickes - Maldon

Hey Martyn, thanks for your five-star review, and I'm glad that Edith in our Maldon store was amazing throughout your kitchen design. It makes us proud that you would recommend us, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Linda at the Malden store was very…

Linda at the Malden store was very helpful,she went beyond my expectations and provided a good solution to my issue. A great help and a pleasant change in customer service nowdays

January 18, 2025
Unprompted review
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Reply from Wickes - Maldon

Hey Don, thanks for your wonderful feedback, and I'm glad you enjoyed the five-star service from Linda in our Maldon store! - Dylan

Rated 5 out of 5 stars

I always find the staff helpful and…

I always find the staff helpful and friendly. Kay on this occasion was most jolly.

January 10, 2025
Unprompted review
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Reply from Wickes - Maldon

Hello Andy, thanks for your five-star feedback, and I'm glad you enjoyed the service in our Maldon store! - Dylan

Rated 5 out of 5 stars

Brilliant customer service recently…

Brilliant customer service recently from Vic in Maldon who managed to find a part that I needed to solve a problem in my bathroom. Thanks so much !

January 14, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Deanne, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Vic in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Staff are always willing to help

Staff are always willing to help, especially Shirley and Kaye at the Maldon store.

January 10, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Pete, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shirley and Kaye in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Sasha was brilliant and knew exactly…

Sasha was brilliant and knew exactly where to find what I was after excellent customer service

January 14, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Harriet, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Recently used wickes at Maldon,as…

Recently used wickes at Maldon,as usual Sasha was 100% helpful with finding the product I needed and locating it in store.

January 13, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sasha in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

New kitchen with Edith from wicks Maldon

Ordered my new kitchen today and had pleasure of being helped by Edith from wicks Maldon who was excellent from start to finish and made everything very easy I highly recommend her if your ordering a new kitchen 👍

January 12, 2025
Unprompted review
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Reply from Wickes - Maldon

Hey Jels, thanks for your wonderful feedback, and I'm delighted that Edith was first class throughout your kitchen project, it makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

Use the Maldon store regularly

Use the Maldon store regularly

Store has a wide range of products, staff are always on hand to help. Quick and efficient service.

Sasha has helped me on many occasions with questions and finding the bits I need. I also met Vic who was busy unloading paint but still answered all my queries and offered great advice.

All round a great store with brilliant staff.

January 10, 2025
Unprompted review
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Reply from Wickes - Maldon

Hey Bcliff, thanks for your amazing feedback and I'm delighted that you always enjoy the service in our Maldon store, it makes us proud that Vic is always there to help! - Dylan

Rated 5 out of 5 stars

Frequently use Wickes staff are always…

Frequently use Wickes staff are always very helpful often get help from vic could not wish for better help would highly recommend using Wickes at maldon

January 6, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Stephen, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I was served by a lovely young lady…

I was served by a lovely young lady sasha I do believe.
Was very helpful and knowledgeable made my shopping experience less stressful.

November 7, 2024
Unprompted review
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Reply from Wickes - Maldon

Hi Sara, thanks for taking the time to share this feedback, we are pleased to hear that Sasha was very helpful and made you shopping experience, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

A welcome smile and great customer…

A welcome smile and great customer service as always.

I needed to get some paint to use on a window sill, so I popped into my local Wickes store in Maldon.

Amanda, Vic, Shirley and Kay greeted me with a welcome smile as I walked round the store and helped me find the items I needed quickly. Vic was very helpful in making sure I chose the correct type of paint for the job.

I have always found the team at Maldon to be friendly, knowledgeable, helpful and great at customer service.

January 10, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi, Mr Sheppard. Thank you for taking the time to share your review with us. I'm really pleased to see that you found our staff at our Wickes store in Maldon to be really helpful, friendly and knowledgeable during your visits. Thank you again for your kind feedback. - Scott

Rated 5 out of 5 stars

Bathroom quote

Sat down today with Edith, she was brilliant with designing our new bathroom, great ideas and patience, amazing!

January 9, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi, Karen. Thank you for taking the time to share your review. I'm really pleased to see that, Edith, was brilliant during your design appointment. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Vic was very helpful

Vic was very helpful and knowledgeable. Made the whole shopping experience much easier.

January 9, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Vic in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Always great and friendly service from Kay

Always great and friendly service

January 9, 2025
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Steve, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kay in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Helpful friendly staff

I visited the maldon branch and was helped by Kay.
She took the time to ensure I found the correct product to fix my shower by taking me to the area of the shop not just pointing in the direction of where I needed to go. She then helped me select the correct item I needed so I felt confident in my purchase.
The store has a good range of products at reasonable prices and is very useful to have in my local town.
My shower problem is now resolved thank thank you.

January 8, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kay in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Edith in store Kitchen designer …

Edith the in store kitchen designer has been an absolute pleasure to deal with. Her thoughts, attention to detail & patience with us whilst making decisions has been outstanding.
We look so forward to seeing our finished design 🙏

January 8, 2025
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi Alex, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Edith in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Would like to say big thank you to Kay…

Would like to say big thank you to Kay she was amazing support . This was the first time I done diy in my home ..she gave me great advice and went around with me show me the items .. which saved me lot time .

January 3, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Tina, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kay in our store and that she provided you with useful advice. -AH

Rated 5 out of 5 stars

I was looking for a number of items for…

I was looking for a number of items for some time renovations, the assistant Karan in the Maldon branch was amazing, she helped me fund each item required, explained which products were better and why! She made my shopping experience so much easier and stress free! Thanks Karan

January 3, 2025
Unprompted review
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Reply from Wickes - Maldon

Hi Kristin,

Thanks for taking the time to reach out to us to provide your feedback, I'm Glad to learn Karan was able to assist you with a number of items for your renovation project and even provided you with top tips on why certain ones are better than others which in turn made your whole experience stress free and easier. - SF

Rated 5 out of 5 stars

Helpful & Friendly Staff & Service

Thanks, Vic, for loading the six sacks of logs I wanted onto a trolley. After paying, Vic took the trolley to my car and loaded them into the boot. I had recently hurt my back, and luckily, Vic came to the rescue when he saw me struggling as the sacks were heavier than I expected. Great service.

January 6, 2025
Unprompted review
Wickes - Maldon logo

Reply from Wickes - Maldon

Hi David, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Vic and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

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