Wickes - Newmarket Reviews 

Wickes Newmarket is an asset to the town. Well stocked, great variety and the staff are all really pleasant, willing to help and friendly. A particular mention to Danny - a gentleman: restores one’s faith in shopping!

Shopping at Wickes is easy get what you want mostly deal with Danny on till very knowledgable chap and always happy as with all the staff at this unit
When get good staff first thing in morning just helps with each day these days.

My wife and I a short time ago visited you’re Newmarket branch where I have an account
Justin one of your staff members was so brilliantly helpful to us both as my wife is looking for all new bathroom products, Justin was helping my wife with different items
Just was fantastic and I wish all shops etc had staff like him
He deserves a big thankyou from his boss

The sales assistant went the extra mile to help me set up my trade account.Reall helpful

I have been served today by staff member Hasant at Wickes Newmarket, very friendly and professional.

Couldn’t thank Lisa and Katie enough. Great pair of ladies! Very helpful and easy to talk. 5*

Really enjoy shopping at wicks, wide choice of products and competitive prices. Staff are awesome…served by Lisa today…very knowledgeable and friendly….

Purchased a retractable knife from Wickes and had great service from Justin. He was knowledgeable, helpful, and made the whole process quick and easy. Really appreciated his advice—great customer service.

Really impressed with Wickes in Newmarket. Phoned me to discuss paint I’d ordered through click and collect online to make sure I got what I needed. Friendly, professional service when I collected the order. Liane was particularly helpful, thank you.

Use Newmarket Wickes regularly and normaly always find what I need with the help of Danny usually, always helpful and very knowledgable.

Excellent service from Danny at Newmarket, Suffolk branch. Helpful and efficient dealing with my purchase.

Always use wickes in Newmarket as the staff are all ways helpful and happy, very knowledgeable and make my shopping experience fantastic

All the team pleasant and helpful. Danny on the till again today and always cheery and chatty.

Quick and efficient.
Open early even Saturday.
Give Danny a bonus!

Popped in today to get the parts to fix a broken cistern. Had exactly what I wanted, good price, and nice, friendly service from Danny at the checkout.

I use the store on a regular basis and want to thank the staff for making every visit pleasant. All the staff is so helpful and so polite. I met a manager name George his customer service is second to none, he is always smiling and aways makes you feel welcome. Well done to all

Want to wickes today to get some paint mixed, the customer service was top notch i would especially like to thank the young lady called Jess whom I believe is still training for doing a great job, being very polite and diligent and making the whole experience hassle free.

The young lady on the checkout made today's experience in store outstanding. She was polite, patient, and even helped me navigate the TradePro app. Please thank her on my behalf, a delightful staff member and a credit to Wickes.

I recently had an ensuite installed by Wickes. When you start a project with them, they assign you a Customer Service rep who is supposed to deal with any issues you may have. I found out to my detriment, that when I had a problem (caused by Wickes themselves) the Rep was never available and my emails were never answered. I had to keep going back to the designer to get issues actioned.

Their customer service team seems to be non-existent!

I advise any potential customer to rethink using Wickes because as my experience with them has shown, as soon as you pay the money, you are on your own with very little help or support.

Wickes appear to be just another big company who don't care about customer service and/or satisfaction.

Just so you can see I am not being unreasonable, the text below is an email I sent to the Customer Services team in December, highlighting all the issues I had.

As of today (04/01/26) no one has bothered to respond:

Shower outlet:
The shower outlet was incorrectly installed by the installer. This should have been installed within the wall cavity space before the wooden shower panels were fixed to the wall but it wasn’t. The meant we had two choices:
1. rip the panels off the wall (at your cost) and start again
2. purchase an alternative shower outlet that fixed externally onto the wooden wall panels.

We chose 2 to avoid further delays.
I had to purchase the new shower outlet and arrange collection for it.
This was a work around and not what we really wanted and we had to make a compromise to the original design specification.
I had to personally drive from Cambridge to the Newmarket branch with all the parts of the shower outlet that could not be used, in my own time and at my own cost.
I did receive a full refund for these redundant parts once I dropped the parts off.
Why are your installers not trained on the different types of showers before being sent on a job?

2. Customer services:
I will use the term customer service very, very lightly here as it was virtually non existent. The person assigned to be our contact, always seemed to be not available and no one else could help or assist in his absence.
We rarely had any responses to emails. It was like we were ‘ghosted’ - very unprofessional and unhelpful.
I rang one the so called Customer Services Assistants on a Saturday - what waste of time that was! She couldn’t help us with the shower outlet issue and promised to get someone to email. That email never appeared. In the end, I had to go the designer from your Newmarket branch to help.
It was apparent there was very little communication between your designers and customer services. No one seemed to be taking to each other and the designer had difficulty in getting responses.
In summary, the customer service team were no use at all and provided very little support. we had to escalate and chase everything. Terrible experience.
Do you even have a customer service team?

3. Worktop:
The designer forgot to order the worktop when the order was placed. We only realised this once the installer got to the stage to install it. I then had to chase this. Once again the Customer Service team were useless so I had to go back to the branch for help.
The job was further delayed whilst we waited for the worktop to arrive. We had a half finished ensuite for an extra week whilst we waited.
The whole job ran over by two weeks and was a massive inconvenience especially when we had to try and be around to let the installer in.

4. Installation:
The only good thing about this project was the installer, who did a really good job. He was polite and helpful, turned up when he said he would and did a high quality job.
If there was a negative, it was he wouldn’t arrive until midday and not leave until late evening. One night he was here until 21:30, which when you need to get up at 05:00 for work, is not great!
I don't want the Installer to be brought into this as he was great, but I am highlighting your poor logistics on appointing installers that don't live local to where the project is.
The Installer had to commute 50 miles to my house each day - why don't you have installers who live more locally to the project they have been assigned to?

5. Experience:
What should have been an exciting project for us, ended up being very stressful and took the whole joy out of having the ensuite renovated.

18/01/26 I had a response from Wickes to say they would look into this, but as of today, no further updates.

As usual with Wickes, its just word salad and nothing gets done.

As I said in my review - DO NOT USE THIS COMPANY - TOTAL SHAMBLES AND NO CUSTOMER SERVICE.

Bought primed architrave , which as a sticky bar code label on face side , took hour to remove and damaged wood !