Wickes - Northampton Reviews 

124
TrustScore 4.5 out of 5

4.3

18 Tyne Road, Weedon Road Industrial Estate, Northampton Northamptonshire, NN5 5AF, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Just wanted to say a big thank you to Hannah at Wickes for designing our new bathroom. The installation itself went smoothly, with regular check-ins from Garry, our Wickes installation co-ordinator.... See more

Company replied

Rated 1 out of 5 stars

Product bought was faulty, phoned to report to the store and customer service said they were happy to supply products not fit for purpose! Following this we phoned again and spoke to manager who said... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at Wickes Northampton with Dan. He quickly drew up our bathroom plan, from a drawing with measurements, and talked us through the different options, as well as walking us aro... See more

Company replied

Rated 5 out of 5 stars

Getriin designed our kitchen for us. A really lovely person who couldn't do enough for us. She was helpful, patient and she explained everything thoroughly. Getriin told us about the available offers... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Northampton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 18 Tyne Road, Weedon Road Industrial Estate, Northampton, Northamptonshire, NN5 5AF, United Kingdom

  • +441604753221

4.3

Excellent

TrustScore 4.5 out of 5

124 reviews

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1-star

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4.3

All reviews

(124)

13,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and helpful, great deal

Thanks so much for helping us through the process of buying our first kitchen and making it as seamless as possible when we weren't sure where to start or what we wanted. Special thanks to Anne, Hannah, Getriin, Geoff and James who were all so helpful and a pleasure to speak to. We will certainly be back when it's time to do the bathroom!

September 9, 2024
Unprompted review
Wickes - Northampton logo

Reply from Wickes - Northampton

Hi Chloe, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your Kitchen experience and how pleased you are with the service the staff provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store for your bathroom project. - FB

Rated 1 out of 5 stars

Delivery failed to happen

Delivery of aggregate booked. Spent all day in waiting. No text to advise of delivery slot. Kept tracking order, then it said problem with order. No phone call, knock on door nothing. I contacted customer service git an excuse that one of the bags was split, I asked for a refund, for which they have to contact the store. As if by magic they had a technical IT fault at the shop and customer service. Poor service , won't shop there again.

June 26, 2024
Unprompted review
Wickes - Northampton logo

Reply from Wickes - Northampton

Hi, There. Thank you for taking the time to share your review. I'm really sorry to learn that your order failed to arrive. I have sent you a request for more information, so I can check this out for you. Thank you again for your valuable feedback. - Scott H

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