Wickes - Peterborough Reviews 

145
TrustScore 4.5 out of 5

4.7

Forty Acre Road, Peterborough Cambridgeshire, PE1 5PS, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service from Steve the Manager at the Peterborough branch, he personally dealt with my complaint regarding some wickes products (The first complaint about wickes products after... See more

Company replied

Rated 5 out of 5 stars

Pavels was a great help. He kept asking me if there was anything else and reminding me to buy other items I needed, with great rapport.

Company replied

Rated 5 out of 5 stars

Went to the Wickes Peterborough branch today, to enquire about some Dulux paint, I was served by Colin, he was outstanding, what a nice chap and he was very informative Genuinely Peterboroug... See more

Company replied

Rated 1 out of 5 stars

Waited for an email to confirm an appointment and be able to send some pictures what I would like as she has promised to email after home measurements. Very disappointed after second meeting in store,... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Peterborough

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Forty Acre Road, Peterborough, Cambridgeshire, PE1 5PS, United Kingdom

  • +441733342937

4.7

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(145)

13,603 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed some advice and help

Needed some advice and help. Dan was very knowledgeable and very considerate as my husband is partially deaf. Dan helped us with everything we needed. An absolute credit to Wickes Peterborough. Will definitely ask for him in the future. Great guy. Certainly deserves some recognition.

September 28, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi, Mrs P & W Pedley. Thank you for taking the time to share your review with us. We are really pleased to see that, Dan, at our Wickes store in Peterborough was knowledgeable and considerate during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Colin and Sarah were very helpful

Very happy with my experience in store today. Colin and Sarah were both very helpful. Offering help and providing information about services and offers that will be very useful with my current and upcoming projects.

September 18, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi, April. Thank you for taking the time to share your review with us. I'm really happy to see that Both Colin and Sarah were helpful and provided great customer service. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Excellent service Peterborough

Just been into the Peterborough store for tiles. I’m an amputee and knew I would struggle with the tiles needed. There was a young man going through some paint and it looked like he was in the middle of something. I approach and asked him if once he was finished could he help me with some tiles. He jumped up and said he would help me straight away. He checked what I needed and loaded my trolley for me, he asked if he could help me to my car with them and he waited with me while I paid. Nothing was too much to ask and he loaded my car for me. Thank you Josh, you’re a credit to the store!

September 8, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi Rebecca,

We're happy to hear that you had such a positive experience in our store. We appreciate you sharing your feedback about the assistance you received. It's wonderful to know that Josh went above and beyond to support you with your tile selection and loading.

-Ellysse

Rated 5 out of 5 stars

Sarah at the Peterborough store treated…

Sarah at the Peterborough store treated my refund very fairly and with humour

September 4, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi Nick, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sarah in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Beth at Wickes Peterborough

Beth at Wickes Peterborough has helped us with the design of our Kitchen. She has been patient, kind and very professional. Thank you so much Beth, we appreciate your help.

September 2, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

We're so happy to hear that you had a positive experience with our kitchen design service. We appreciate you acknowledging the patience, kindness, and professionalism you received from Beth. Thanks for your feedback! -AK

Rated 5 out of 5 stars

Thank you

I come to the bowling centre with the special needs group, it's really important that they have a clean, fresh and inviting environment, which you have provided thank you

September 2, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hey Candice, thanks for your five-star feedback, and I'm glad you enjoyed the service in our Peterborough store! - Dylan

Rated 1 out of 5 stars

Designer not liking the colours!

Waited for an email to confirm an appointment and be able to send some pictures what I would like as she has promised to email after home measurements. Very disappointed after second meeting in store, the quote we got was the most expensive items added to the order, never asked my budget and that wasn't included even tiles. When asked about tiles and brighter colours been told that she doesn't like bright colours and get overwhelmed. Why then doing designer stuff at all.

August 27, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

We appreciate you sharing your experience. We're sorry the quote didn't meet your expectations and that your preferences weren't considered. We'll review this to improve our service.
- PP

Rated 5 out of 5 stars

The staff are very helpful and have…

The staff are very helpful and have time to assist especially Steve L who explained and organised my Wickes pro application that is a good discount for my business

August 6, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi Karen,

We're happy to hear that our staff were helpful and took the time to assist you with your application. We appreciate your positive feedback!

-Ellysse

Rated 5 out of 5 stars

Great people

I got a kitchen from Cat at Wicks, she was friendly, knowledgable and knew her craft well.

May 22, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

We're happy to hear that you had a positive experience and that you found Cat helpful and knowledgeable. Thanks for your feedback. -AK

Rated 5 out of 5 stars

Pamela who works at the Peterborough…

Pamela who works at the Peterborough branch. Went out of here way to help me upload the wickes app and to complete an order from another depot.
Great service.

August 11, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi Christopher, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Pamela in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service

I enquired about a product via a telephone call and spoke to a staff member called Colin. He was helpful and gave me the information I needed. I then went to my local Wickes store and needed help getting the large storage boxes that I needed to the till and to my car. It was the same Colin! He was super helpful and a credit to the store, so polite. From my experiences I would recommend Wickes (Peterborough)

July 9, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi, Anne. Thank you for taking the time to share your review with us. I'm really pleased to see that, Colin, at our Wickes store in Peterborough was helpful and friendly both during your call and visit to the store. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

From the start of the process

From the start of the process, the Wickes design team made it easy to find the best solutions and best kitchen for our needs. From the initial home visit to the design and PC examples before we decided on the final designs and costs at the Wickes Peterborough Store with the designer, Catherine Wheatley. Catherine was able to identify just what we needed with the space we had available and it has transformed the kitchen and utility spaces. Thereafter the chosen installers were professional throughout. Knowing what was involved even when small issues arose. Wickes and the installers are very much recommended.

July 28, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hey Steve, thanks for your positive feedback and I'm delighted that Catherine was super helpful throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Colin was great and went the extra mile…

Colin was great and went the extra mile to get what I was looking for at the Peterborough store. Very friendly and knowledgeable.

July 23, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

We're happy to hear that you had such a positive experience! We appreciate you mentioning how friendly and helpful Colin was and that he went the extra mile to find what you were looking for. Thanks for your feedback. -AK

Rated 1 out of 5 stars

We inquired about a replacement of our…

We inquired about a replacement of our existing cloakroom. The “designer” who showed up was extremely dismissive but went ahead and did some cursory measurements. He quoted c£600 for the figments. He then said the cost of installation would be around £5,000 but he would go back to the store and do a more accurate estimate . It was obvious he thought our project was beneath him. Needless to say 2 months later we have not heard from him .

To put this in perspective our normal plumber has just completed the job and in addition installed a heated towel rail and done a boiler service. In total including providing the new fitments his bill was £960. Less than a fifth of Wickes’ installation quote!

May 18, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

We appreciate your feedback and are sorry to hear about the dismissive service and the installation quote you received. As there has been no further follow up We'll investigate this to ensure our service meets expectations. Thank you for bringing this to our attention.
- PP

Rated 5 out of 5 stars

Dan in the Peterborough branch was…

Dan in the Peterborough branch was extremely helpful. Excellent customer service. I will definitely come back again.

July 13, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dan in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Sarah was exceptional

Sarah was exceptional, she quickly oriented me to the delivery charge for a sheet of ply and helped me make a purchase - also registered me for wickes discount - highly recommend

July 10, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sarah in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

First Option

What a privilege to experience the support and care of Colin and Josh at the top Peterborough store today. Actually, the staff are always most helpful and polite whenever I use Wicks Peterborough
Whatever questions I have, they always do their best to find the correct answers, extending their expertise to me as their customer.
Wicks Peterborough needs to be your first thought for supplies.
Thanks Colin and Josh 👌
Mary

July 9, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

We appreciate you sharing your feedback! We're happy to hear that you consistently receive support and care from Colin and Josh at the Peterborough store. It's great to know our staff extends their expertise to you!
-AF

Rated 5 out of 5 stars

Peterborough Wickes

Peterborough Wickes
A local store for supplies.A go to for me.
Trade discount. In and out early morning, no fuss. Always got stock and helpful staff , kitchen & bathroom showroom is fantastic! competitive,knowledgeable designers that keep you up to date with new trends.

July 7, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Joists were happily replaced by Joel.

We order many wooden joists from this store recently and returned today to report to them that unfortunately a couple of the joists were a bit warped. In hindsight, we should have checked the joists before delivery. The gentlemen there, Joel, he went above and beyond to replace the two joists and sent them out for free delivery to us for tomorrow. Perfect. Many thanks Joel. We have used Wickes in Peterborough a lot since it opened and have always been happy with our service.

July 2, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi Scotty, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Joel in our store and that they provided you with useful advice and helped sort this replacement. -AH

Rated 5 out of 5 stars

Great customer service

Went in panicked over a tile issue and a hole in my shower. Joel talked me through the whole process and how to sort it. Put me right at ease and I was able to get all the materials in store!

June 27, 2025
Unprompted review
Wickes - Peterborough logo

Reply from Wickes - Peterborough

Hi Erika, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Joel in our store and that they provided you with useful advice. -AH

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look