Deb at Pontefract store could not have been more helpful today 10/10 customer service will visit again. Thank you Deb!
Company replied
Location
Switch locationPark Road, Unit A Park Road Retail Park, Pontefract West Yorkshire, WF8 4PR, GB
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See what reviewers are saying
Perfect customer service from Debs at the Pontefract store. Really friendly and helpful at such an early hour! Thankyou Debs.
Company replied
Five star review for Deb! Extremely help and couldn’t do enough for me at the checkout and helping me set up my trade card. Every store needs people like deb to brighten your day up.
Company replied
We recently purchased a Kitchen from Wickes Pontefract,using our own fitter to install it .The designer came out and did a great job in the planning Due to the inevitable snags due to our old propert... See more
Company replied
Company details
About Wickes - Pontefract
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Park Road, Unit A Park Road Retail Park, Pontefract, West Yorkshire, WF8 4PR, United Kingdom
- +441977602902
4.6
Excellent
112 reviews
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Called in today excellent service by…
Called in today excellent service by Deb very friendly and extremely helpful
January 14, 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Ian , We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Deb in our store and that they provided you with useful advice. -AH
Outstanding customer service
Outstanding customer service - Deb who was serving me went above and beyond to help me find what I needed! Fantastic employee for Wickes!
December 30, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Ryan, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Reply from Wickes - Pontefract
Hi, JW Electrical. Thank you for taking the time to share your review with us. We really appreciate your valuable feedback. - Scott H
Absolute star!
Was having a very bad day and had to get some diy items from Wickes. After I had selected the items and took them to the till I realised to my horror that my wallet was at home 15miles away. Deb was very, very patient and tried showing me how to use my phone to pay but it wouldnt work. Deb then offered to pay for the items if I could transfer the money to her via the banking app. Deb is an absolute diamond and a credit to your company. I cannot praise Deb enough.
November 25, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Mick, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
The exceptional customer service
The exceptional customer service, coupled with the delightful assistance of Deb at the till, made my shopping experience truly memorable.
November 25, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Bradley, thanks for taking the time to share this feedback, we are pleased to hear that you receive exceptional service from Deb, we appreciate you taking the time to let us know. RD
Great service as always!
November 22, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Dale, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Lauren and everyone at wickes branch in…
Lauren and everyone at wickes branch in Pontefract were very helpful
November 23, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Graham, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Lauren and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Debs
Called into my local store to pick a few bits up, lady called debs served me and was very helpfull and went above and behond....thanks debs, be back soon
November 17, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Michael, thanks for taking the time to share this feedback, we are pleased to hear that Debs went above and beyond for you, we appreciate you taking the time to let us know. RD
A lady call deb from the Pontefract…
A lady call deb from the Pontefract store is a true credit to your company she was beyond helpful and really went above and beyond thanks deb
November 12, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Shaun, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with services they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Hate DIY...Love Ponty Wickes!
As someone who thinks D.I.Y means "damage it yourself" I always dread going to hardware stores as I've no clue what I'm doing...Deb from Pontefract Wickes made my experience a very pleasant one and made sure I left with just what I needed, as well as a massive smile on my face as a bonus. She is an absolute legend and is a credit to Wickes!
October 28, 2024
Unprompted review
Reply from Wickes - Pontefract
Hey Matthew, thanks for your five-star review, and I'm delighted that Deb in our Pontefract store was able to help you! - Dylan
Good customer service
Brandon at the pontefract store was excellent in helping me today, I rang to double check something was in store as online it mentioned the stock but was sold out in store earlier in the week.
Brandon confirmed the stock, when I arrived he helped in locating it in the back as there was none on the shop floor .
Left a happy customer - thank you Brandon!
October 26, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Kaitlyn,
Thank you for taking the time to share your positive experience with us, I'm glad to learn
Brandon was able to provide you with an excellent service. - SF
Deb Staff
Always look forward to seeing Deb when in store. Polite, professional and very accommodating. A credit to the organisation
October 22, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Gary, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with the service they provide. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great customer experience.
Great customer experience.
Many thanks to all the staff who are always helpful. Especially Deb who is always very personable and puts a smile on my face 🤗
October 21, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi There, thanks for taking the time to share this feedback. RD
Deb on the till and dean in kitchen…
Deb on the till and dean in kitchen design helped us in store today fantastic staff always helpful in this store
October 20, 2024
Unprompted review
Reply from Wickes - Pontefract
Hey Damien, thanks for your valuable feedback, and I'm glad that you enjoyed the service from Deb in our Pontefract store! - Dylan
Deb Service
Deb, really kind and helpful, prime example of how customer service should be dealt.
October 20, 2024
Unprompted review
Reply from Wickes - Pontefract
Hey James, thanks for your amazing feedback, and I'm glad Deb was super helpful throughout your visit to our Pontefract store! - Dylan
Deb was very helpful,polite and…quality service
Deb was very helpful,polite and friendly and it was a pleasure to get served in that way in a DIY store.
October 15, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi There, thanks for taking the time to share this feedback. RD
Excellent customer service by Deb at…
Excellent customer service by Deb at pontefract.
😊
October 15, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Steven, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Visited the pontefract store this…
Visited the pontefract store this morning , was served by a lovely lady called Deb , she was very helpful and friendly and helped with arranging my trade account . Thabks again .
October 13, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi There,
Thank you for leaving a lovely review. We are happy to hear that Deb was able to deliver amazing customer service! - Sean
Today I was served by Deb
Today I was served by Deb , can I just say what a lovely lady . She is an asset to the company.
She helped me set up my trade account and sorted everything out for me
Thank you
October 8, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi There,
Thank you for leaving a lovely review. We are happy to hear that Deb was able to deliver amazing customer service! - Sean
brilliant service always made to feel…
brilliant service always made to feel welcome first name service deb who works in pontefract store is brilliant always chatty polite keep it up
October 7, 2024
Unprompted review
Reply from Wickes - Pontefract
Hi There, thanks for taking the time to share this feedback. RD
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