Wickes - Preston Reviews 

We called in the shop today to buy some post Crete, we found it easily, only needed 1 bag so didn't think we needed a trolley, on our way to the till a gentleman approached us and took to bag off me, his name was Kev, I think he was the area manager? He took it to the till for us and then proceeded to take it to our car, amazing customer service, we was very impressed and grateful for the help. We had a little chat then as he was going back in the store we saw him helping a van backing up on the car park. Nothing was too much trouble for him.

I recently traveled 30 minutes to the Wickes Preston store to return a large amount of bricks, only to realise at the store that I couldn’t return them because I had paid via PayPal. However, Lewis at the Preston store was extremely helpful and patient, allowing me to complete the return despite the issue. His excellent customer service left me feeling very positive about Wickes, and I would happily return and shop there again. Thanks to Lewis, it avoided a lot of extra time and inconvenience.

The staff at the store are always helpful but I must give a special mention to Bev on the till who always serves with a smile and it’s polite and friendly.

I was missing 1 screw on a hinge for the kitchen wall unit. I didn’t know if this would be a big problem or not but I popped into Wickes and so the friendly face of Ray again. I let him know my problem and within 5 minutes he comes up with the solution!! What a legend he is!!

Ray was very informative.
Presented us with lots of ideas and very useful suggestions.

We are currently renovating our house and have been back and forth to wickes numerous times for things we need. Gillian is always very friendly and helpful.

Gill was very helpful once we arrived and helped us until we left with the purchase

Thank you Gillian and Liala for helping me find the correct paint I needed for my fences. Great customer service and extremely polite. Thanks again!!

I went to Wickes to have a bathroom gutted and replaced.
From the outset, this was a positive experience.
Kim, the designer, walked through all the options, gave me time to choose what I wanted, but also gave me choices so that I could see different approaches.
The communication was clear from the outset about when I needed to do things, and Kim regularly checked in to make sure I'd bought things I needed.
The fitters were superb from the start.
Damian was really clear and checked through everything. It's a messy business, but Damian made sure to keep things clean and tidy.
The quality of workmanship was excellent, and I'm definitely pleased with the finished product.

I visited the Wickes depot in Preston to view their kitchens in the showroom.
Kimberley Balch explained the options available and following discussions between us she produced a design and quotation.
The installation of the kitchen is now complete and I am extremely satisfied with the quality of the units supplied.

Very helpful staff member Abby, who went out of her way to make sure we found a piece of black angled PVC edging.
She is a credit to Wickes. Thank you Abby.

We were looking for a detail sander that was, unfortunately, out of stock. Gillian at the till was really helpful in directing us towards another branch that did have the item, letting us get the tool at the price we wanted.

Reece from the Preston branch was absolutely spot on throughout our process. He never pressured us in to doing anything, gave great advice and insight in to getting a layout for our kitchen that incorporated what we wanted.

I took advantage of an excellent offer on topsoil, and stocked up to reseed my lawn. I bought 35 bags over 2 trips, and I have to thank Gillian for her excellent customer service helping me to load almost a tonne of weight into my car! Really above and beyond, and to top it off I had a tasty chocolate muffin in return for a 50p donation to their chosen brain tumor charity!

The design was perfect fit to the mm
Total professional designer good to deal with went beyond to rectify small issues no waitin no messing with customer services
A credit to wickes
Service today is rarely this good

One of the few people I meet in design I would employ
Credit to Kimberley balch of wickes wouldn't hesitate to use on next project

Gill (Gillian) went the extra mile to help us find what we were looking for

We were served by a lovely lady called Gillian, she was polite and professional, and went out of her way to help us purchase what we needed!

I needed a bit of help today in the Preston store, Gillian on the counter was extremely helpful in pointing me in the right direction. I found Gillian was very polite, professional and very knowledgeable.

This branch is very helpful!
Gillian from Preston Wickes assistance was priceless!
We were looking for for an item and couldn't find it in all close Wickes stores.
She helped me to look for it, found it, then ordered for next day delivery which saved my time from making a trip to Warrington or other closest areas!
Appreciate your help dear Gillian!

Placed a large click and collect order of about 50 bags. Unbelievably, ready in 30mins.
At the Preston store, Gillian, Hayden and Abby were incredibly helpful and cheerful. "Service with a smile" must be their motto!