Wickes - Rugby Reviews 

104
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TrustScore 4.5 out of 5

4.6

Technology Drive, Unit 1, Technology Park, Rugby West Midlands, CV21 1GN, GB

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Rated 5 out of 5 stars

I had to place a big order in store and Tom was very helpful and super fast at dealing with this. I also had to use some vouchers and my trade pro account which I could not have done myself online.... See more

Company replied

Rated 5 out of 5 stars

I’d like to give a special mention to Brady at Wickes, who went above and beyond to make my experience a genuinely positive one. From the moment I dealt with Brady, he was approachable, knowled... See more

Company replied

Rated 5 out of 5 stars

Visited the Rugby store today looking to purchase 5 litres of Dulux colour Just Walnut. Noted not on shelves but TOM asked could help and did exactly that. The colour we wanted was 'order on line for... See more

Company replied

Rated 3 out of 5 stars

I am in the process of buying and having a new kitchen fitted by Wickes, due early October. So far everything seems to be running on track, apart from their admin. All of my paperwork has the wrong ad... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Rugby

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Technology Drive, Unit 1, Technology Park, Rugby, West Midlands, CV21 1GN, United Kingdom

  • +441788536592

4.6

Excellent

TrustScore 4.5 out of 5

104 reviews

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4.6

All reviews

(104)

15,108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carlos in the Wickes Rugby store…

Carlos in the Wickes Rugby store provided me with a wonderful and great service. I totally recommend him.

July 11, 2025
Unprompted review
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Reply from Wickes - Rugby

We're happy to hear that you had a wonderful experience with our team member Carlos at our Rugby store. We appreciate your positive feedback and recommendation-GS

Rated 5 out of 5 stars

Helpful Wickes counter

Their price is fair, the counter is helpful and nice

July 10, 2025
Unprompted review
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Reply from Wickes - Rugby

We're glad you found our prices fair and our counter service helpful. We appreciate your positive feedback!
-AF

Rated 5 out of 5 stars

I’ve been using Rugby store for work…

I’ve been using Rugby store for work requirements for a couple of years now. Usually Carlos serves me and he’s always helpful and cheerful.
Easily the best person behind the tills.

July 10, 2025
Unprompted review
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Reply from Wickes - Rugby

We're happy to hear that you find our service helpful for your work needs. We appreciate your kind words about the team member who assists you; we're glad you enjoyed your experience. TW

Rated 5 out of 5 stars

Great company .you will find everything…

Great company .you will find everything what you need in the store

July 10, 2025
Unprompted review
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Reply from Wickes - Rugby

We're glad you found everything you needed in our store! Thank you for your positive feedback; we appreciate your business. TW

Rated 5 out of 5 stars

Needed a new kitchen ....

Needed a new kitchen and decided on one from Wickes at Rugby with the help of Calum. First time have used kitchen installers so was not sure what to expect. Kenan of Kenan's Kitchens came to see what was required and arranged a start date. With Mo's help the old kitchen was removed and everything stripped back ready for a fresh start. Kenan arranged for electrician to come and then the refit began. They both worked really hard in the hot weather to instal it.
I now have a lovely new kitchen.

June 2, 2025
Unprompted review
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Reply from Wickes - Rugby

We're glad you are enjoying your new kitchen! It's great to hear that the installation process went smoothly. Thank you for sharing your positive experience with us; we appreciate your feedback!
-AF

Rated 5 out of 5 stars

Fabulous customer service, James Rugby,thank you!

James, thank you so much for your help ,expertise and for wonderful customer care!
We will be back again!

June 28, 2025
Unprompted review
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Reply from Wickes - Rugby

Hi Jo, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with James in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Ryan was amazing

Ryan was amazing. He came round to our house promptly and planned us a fabulous bathroom. Our bathroom is definitely quirky and hard to plan something in, we’ve been told previously that we couldn’t have anything we wanted. Ryan took the challenge and we were very happy with his attitude. Cannot wait to see the finished product.

June 7, 2025
Unprompted review
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Reply from Wickes - Rugby

Hey Leah, thank you for your five-star review, and I'm glad you enjoyed the service from Ryan throughout your bathroom design experience. Enjoy your new space! - Dylan

Rated 5 out of 5 stars

Wonderful Staff!

Ryan was so helpful and attentive whilst helping myself and my partner in store.

Rugby isn’t our closest store, but we were specifically recommended him by my mother-in-law and it was well worth the travel.

What can I say, a truly pleasant and hardworking young man, he made the whole process seamless. We will definitely be back!

If you want any help with kitchens and bathrooms, Ryan is your man (plus he might show you pictures of his beautiful cat Freya).

Thank you again, Ryan.

June 2, 2025
Unprompted review
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Reply from Wickes - Rugby

Hey Jo, thanks for your positive feedback, and I'm glad you enjoyed the service from Ryan in our Rugby store! - Dylan

Rated 5 out of 5 stars

Ryan, a top guy

Ryan gave me the best bathroom consultation to date, he didn't push unnecessary add-ons, and is a really pleasant guy.

May 27, 2025
Unprompted review
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Reply from Wickes - Rugby

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ryan in our store and that they provided you with useful advice. -AH

Rated 4 out of 5 stars

Design and installation went well

Design and installation went well, just let down slightly by a faulty cistern that took 2wks to resolve.

April 11, 2025
Unprompted review
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Reply from Wickes - Rugby

Hey Steve, thanks for your positive feedback, and I'm glad you enjoyed the service throughout your design and installation experience in our Rugby store! - Dylan

Rated 2 out of 5 stars

Timber warps

I am fed up with buying timber from Wickes that warps and twists after a few days in dry storage. I had to set aside 5 8 foot lengths of 2x4 today because of a 20 degree twist from end to end.

April 2, 2025
Unprompted review
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Reply from Wickes - Rugby

Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Rated 5 out of 5 stars

It was a good experience for my partner…

It was a good experience for my partner Val Kilmartin,to purchase our kitchen from Wickes.Puspa my designer helped us to choose what was right for us,and make the most of the space we have.
Kenan Kitchens from Coventry were the fitters who did a great job.My kitchen is just what I wanted.

March 10, 2025
Unprompted review
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Reply from Wickes - Rugby

Hi John, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Puspa in our store and that they provided you with useful advice. -AH

Rated 1 out of 5 stars

No help offered to carry 8 bags of topsoil to car.

My husband visited the Rugby store today 24th March to purchase 8 bags of topsoil. He was told “help yourself”. My husband is 80 next month and was offered no help carrying the bags to his car. This left him extremely breathless as he has a bad heart. Disgusting

March 24, 2025
Unprompted review
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Reply from Wickes - Rugby

We are truly sorry to hear about your husband's experience. We understand your frustration and disappointment. We value our customers and strive to provide excellent service. We have sent a request for more information via Trustpilot so that we can look into the situation. - SW

Rated 5 out of 5 stars

New kitchen

We bought our house and the kitchen was dated and not in a good working order so we decided to make a change, we went to see Calum at Wickes in Rugby who immediately settled our nerves with such a big project and helped us right from the off with all of the information. He then came out and totally designed our kitchen including relocating the cooker area from one side to the total opposite side. Calum arranged everything all we had to do is choose our new kitchen and what we wanted in it, Calum and the team (Marc the project manager/fitter, Gaz the plumber, Aaron the electrician and Gaz the plasterer) completed it with outstanding professionalism. We are extremely happy with the results I’m definitely going back to wickes when I need my bathroom doing. ⭐️⭐️⭐️⭐️⭐️

March 10, 2025
Unprompted review
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Reply from Wickes - Rugby

Thank you for your five-star review! We're thrilled to hear that you had such a positive experience with our team. It sounds like you were in good hands with Calum and the rest of the crew. We're so happy that you're enjoying your new kitchen and that you're already thinking about your next project. We look forward to helping you with your bathroom renovation in the future! - SW

Rated 1 out of 5 stars

Go to small local shops instead

As it turned out upon delivery 3 massive worktops were delivered uncut and the delivery team was not able help with it at all despite the store assuring us they would. They also said that they won't carry those upstairs as they're too heavy. On top of everything there are missing screws and connectors for all the cupboards we ordered.

March 8, 2025
Unprompted review
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Reply from Wickes - Rugby

Hi Patryk, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Rated 5 out of 5 stars

Ryan at Rugby branch was excellent

Ryan at Rugby branch was excellent. He quickly grasped what we needed and didn't try to 'upsell'.
Very knowlegeable about things that the average customer might not think about. eg power requirements of double ovens etc. he communicated every step of the way and was very willing to come out and measure up for us. well done and thank you, Ryan

February 25, 2025
Unprompted review
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Reply from Wickes - Rugby

Hey Mark, thanks for your five-star review, and I'm glad Ryan was able to help you out in our Rugby store! - Dylan

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Very friendly and professional. The fitting was finished to a very high level and we are really pleased with the result.

January 13, 2025
Unprompted review
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Reply from Wickes - Rugby

Hi Carol, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Beautiful Bathroom

Excellent customer service from Pushpa and excellent bathroom fitting from Dan - attention to detail , bathroom beautifully fitted , great communication from both , brilliant service from start to finish, highly recommended

February 12, 2025
Unprompted review
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Reply from Wickes - Rugby

Thank you for your kind words. We are thrilled to hear that you had such a positive experience with Pushpa and Dan. We strive to provide excellent customer service and are delighted that you were impressed with their attention to detail and communication. We appreciate you taking the time to share your feedback. - SW

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