Wickes - Sittingbourne Reviews 28

Had everything we needed and three tills manned . Sharon, the lady who served us was very friendly and helpful.

Bought a kitchen last august. The fitter done an amazing job . I bought one of them special taps were you can boiling water to make a cupper. February this year im getting water come between the tap and work surface. Iv had to go back to a kettle hoping wicks would sort the problem . The tap broke in February and is under warranty but will wicks come out and replace it . So far no help from wicks. The kitchens are amazing but the after care is appalling and their customer service team is not much better .

Bought a complete kitchen , fantastic design by Paul Osbourne, he knows his job! We are entirely happy with the quality of the units .Installed by Wickes fitters Bunkall & Reynolds to the highest standard .
Excellent value

I ordered my new kitchen from Paul Osborne at the Sittingbourne site. He was extremely knowledgeable and helpful throughout the whole process. The kitchen was a very reasonable price and looks fantastic.
Highly recommend.

Just wanted to leave a review to say how helpful your employee Katie was today , showing us products and carrying some things to the car for us. She really went above and beyond to help us today
What an asset to your store

A review for my trip to Sittingbourne branch to purchase a cloakroom toilet and vanity basin. I was served by a very polite and extremely knowledgable young man called NOAH and also very patient with a women aged 76 with very little knowledge if what to buy. Well done NOAH. Wicks Sittingbourne look after this young man.

From start to finish the whole process has been fantastic. The design, delivery and fitting was just great and we are so happy with the final kitchen.
Andy who came to fit the kitchen did a fantastic job and took the time with the little details to make it look neat.

From design through to completion we had excellent service when it came having a new kitchen from Wickes. Paul Osborne, at the Sittingbourne store, listened to exactly what we wanted at the design stage and managed to come up with a way of achieving it even when it was not straight forward and other companies had said it would not be possible. He was then on hand to answer any questions throughout the process. Nothing was too much trouble for the fitter Wickes supplied either, who was very professional and efficient in his work for us.

I've been into the Sittingbourne Wickes several times recently and each time everyone there has been really helpful. Thank you Luke and Leah! It is so nice when people really listen to you and give you good practical advice without ever talking down to you. Today it was Ollie, really helpful, and who gave me great advice. I had some paint which had been stored for a few years and had separated. Ollie suggested that I should buy a mixer which you can attach to an electric drill. And it worked wonderfully. Just as he said it would! So pleased. Best customer service in Sittingbourne! I shall always go to Wickes now, not "that other big DIY store" !

Big shoutout to Luke today at Wickes Sittingbourne, very helpful in lifting heavy bags of sand into our trolley and then into the boot of our car. You should definitely look after good staff like that.

I made a purchase today and whilst loading my vehicle I dropped my wallet in the car park . I hadn’t realised this . A member of the public picked it up and handed it into the store . Bruce from Wilco’s turned up at my door. He saved the day . This is excellent customer service and shows care and a great attitude . Thank you Bruce for saving the day much appreciated Derek Hall

Contacted customer services after an item was never delivered. I had to fight customer services to pay attention to my concern, to actually read it fully, instead of sending back irrelevant replies.
The lady advisor seemed uninterested in helping me.
I was sent a ridiculous proof of posting photograph which showed, no door. Just household rubbish that was outside my house.
There was a sign on my door saying do not leave parcels, but Wickes deliveries ignored this.

I was not treated like a loyal trade customer at all.
It took a long time to get a full refund back, and I even had to report it to the police to be able to receive my return!
I spend 1000s at wickes for my business. And I was literally treated disgustingly!

This is oviously the service that Wickes wants their customer services reps to have towards customers contacting them.
So in my opinion, they are telling us to shop else where. And that is exactly what my business will be doing from now on!

ZERO STARS - @WICKES.CO.UK

Wickes in Sittingbourne saved the day when the delivery (an outside agency might I add) let them and I down… Sue and Lucy were wonderful!

I’d opted for delivery as I have special needs children and I’m not the strongest. When it didn’t land they leapt to my aid, delivering me my much needed kitchen floor.

After quite a week they have restored my faith in people and big companies. I really am truly grateful! Not all heroes wear capes, some rock a blue top and a high-vis.

I am quite fit but I am 82. I was collecting a large order of sand, cement and paving slabs from your Sittingbourne store. It is a great feature of your Stores that staff select the goods purchased and place them on trolleys ready for collection.
This was magnified by the generally happy and helpful attitude of the staff and in particula Lara, who not only gave me helpful instruction on the use of the trolleys but herself helping to push them to my van, and offering to help with the loading.
A complete service that stood out in its quality and helpfulness. You certainly don't find it everywhere, even in 2025!!
Thank you Lara & Wickes!

Help from staff at wicks was handy. Luke help me choose the right skirting board and helped me put it into my car.. thx 😊

Wickes Sittingbourne very generously donated products for our school nature reserve project. Lucy was a great help and enthusiastic about our project. This has made a huge impact for our students and shows they really care about their local community. Thank you!

Fantastic experience today at sittingbournes wickes. Young lad working there (luke) couldnt have done more for us, super helpful lifting the bark into our car for us as they were too heavy for us to lift. Really friendly and a credit to the store.

Noah from your Sittingbourne branch, was so knowledgeable, patient and so helpful. We needed stair banisters a whole set and he was so very helpful and kind. Noah is a credit to your staff.

I just wanted to say a huge thank you for the staff at wickes sittingbourne and a special mention to Terri. I went to pay for some items there and discovered I didn't have my purse. Later in day Terri buzzed my door to say the purse had been handed in, she took time on her way home after her shift to drive to my address and let me know which was so kind and a huge relief for me, I went back to the store and the staff were beyond helpful and a real credit to their company, well done all, many thanks Nikki Packham

The staff at Sittingbourne Wickes are easily the most patient and friendly staff I’ve probably ever come across. Luke was so helpful along with Angus who numerous suggestions to help me out on a project. Both real old school gentlemen. 5* thank you gents.