Wickes - Southport Reviews 

140
TrustScore 5 out of 5

4.8

Kew Retail Park, Scarisbrick New Road, PR8 5RG Southport, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Helpfull staff loaded my van with a bargain of a dishwasher i noticed on the way the store just had to be baught massive saving, so happy chappy

Company replied

Rated 5 out of 5 stars

Steve Ambler at Wickes Southport could not have been any more helpful in helping us design and order our new kitchen. Extremely knowledgeable, helpful and most of all patient during the number of tim... See more

Company replied

Rated 5 out of 5 stars

A massive shout out to Jack over at the Southport Wickes for his support with our Forest School. We’ve been working on getting our outdoor provision sorted, and Jack made the whole process of securin... See more

Company replied

Rated 1 out of 5 stars

On 3rd April 2026 we signed up with Wickes, Southport for a £25,000 kitchen plus extra £s for fitting, tiling and electrics which sum was to be agreed and paid separately to their designa... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Southport

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kew Retail Park, Scarisbrick New Road, PR8 5RG, Southport, England, United Kingdom

  • 01704 648400

4.8

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(140)

14,684 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CONNOR

Connor completely gave me the whole package, worked out how much flooring I needed, gave guidance on underlay and made the whole experience easy and pleasant, a credit to wickes,

October 25, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hey Jackie, thanks for your five-star review, and I'm delighted that Connor was able to help you with flooring in our Southport store! - Dylan

Rated 5 out of 5 stars

Customer service

First time I shopped at this new store in Southport. I was served by Baljit who took my order for delivery and was very helpful. Customer service was excellent.

November 4, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi Jimmy.

We appreciate you taking the time to leave us this feedback. We're happy to hear that you found Baljit to be helpful and that you had excellent customer service.- PP

Rated 5 out of 5 stars

Great shop & staff !!

Great shop & staff !!!
Visited new Southport Wickes, lovely big store with a great set up. We were helped by Damian, who was super helpful and professional! ⭐️⭐️⭐️⭐️⭐️

October 29, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi Melanie Cooke, We appreciate you taking the time to leave us your feedback. We're happy to hear that you enjoyed your visit to our new store and that Damian, was helpful. -LC

Rated 5 out of 5 stars

Bright and spacious new store

Bright and spacious new store. Pleasant experience and very helpful staff, Asian woman on till helped me find what I need.

October 30, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We appreciate you taking the time to leave us your feedback. We're so glad to hear that you had a pleasant experience in our new store and found our staff helpful.- PP

Rated 5 out of 5 stars

Fantastic.

Very chuffed to have an expanded Wickes in Southport for our business needs. Fantastic service Shirley - helpful and very efficient.

November 3, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We're very happy to hear that our store meets your business needs. It's great to know that you found our service helpful and efficient. We appreciate your feedback.- PP

Rated 5 out of 5 stars

Really friendly and helpful

Really friendly and helpful, Mike went out of his his way to help us getting the laminate flooring and supplies. Staff at the checkout were also friendly. Excellent service.

November 3, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We appreciate you sharing your experience with us. We're happy to hear that Mike was friendly and helpful when you were getting your flooring and supplies.- PP

Rated 5 out of 5 stars

Excellent store

Excellent store. Has everything. Staff are great especially Shirley so attentive and helpful. Definitely recommend this store

October 31, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi Allen Mills, We appreciate you taking the time to leave us your feedback. We're happy to hear that Shirley were helpful and attentive. -LC

Rated 5 out of 5 stars

Brilliant service

Visited the new store on friday, i was helped by craig who was very patient and knowledgable. He helped me pick out paint. I will definitely be shopping here again.

October 31, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi Dot, We're happy to hear that you had a great experience at our new store. We appreciate your kind words and are glad Craig could assist you. We look forward to your next visit!. -LC

Rated 5 out of 5 stars

Outstanding Customer Service

I visited the store today for the first time and was greeted by 2 members of staff as we entered. I asked a member of staff for some help regarding paints and Paul, could not do enough to help and when asked for second time for help with something else, he happily showed me what I needed and asked twice if I needed help taking stuff to the till and even handed me a voucher to use in store as I was spending over £30. I did mention to a manager on leaving how helpful Paul was, and what a credit he is to the company! Thank you very much for all your help!

November 2, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We're happy to hear that you enjoyed your visit! We appreciate you mentioning the assistance you received, It's wonderful to know the team made your shopping experience so positive. Thank you for your kind words!
- PP

Rated 5 out of 5 stars

New Kitchen

Very helpful and knowledgeable design staff nothing to much trouble. Came round to house to check everything out before drawing plans up

October 26, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi, Linda. Thank you for taking the time to share your review with us. We are really pleased to see that you found our design team to be knowledgeable and helpful. Please do keep us updated on your project! Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Can’t believe Southport has finally got…

Can’t believe Southport has finally got its own Wickes store. And the new store is superbly laid out. All the staff that me and my wife met couldn’t have been more helpful. 2 people shone out for their product knowledge and commitment to helping us with our purchases.
A man called Damian, I think a manager in the store, and another man called Conor.
It is such a massive help when you meet people like this as it gives a buyer total confidence when purchasing.
Me and my wife visited and bought 4 times in the first week.
Thank you guys!!

October 23, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi, Joseph. Thank you for taking the time to share your review with us. We are delighted to see that you found our Wickes store in Southport to be well laid out and the staff espesically, Damian and Conor, to be really helpful friendly and knowledgable. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Thanks for Wickes Community Programme.

Thank you Wickes for supporting the Friends of Ainsdale Village Park through your community programme. The timber you have supplied will be used to build a raised planter at the entrance to Ainsdale Village Park. We will provide an update with photos when the work is complete. Thanks again, your new Kew store will be of great benefit to the people of Southport.

October 31, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We're happy to hear that our community program is supporting the Friends of Ainsdale Village Park. We appreciate your update and are excited to see the raised planter. Thank you for your positive feedback; we believe our new store will greatly benefit the community. -AK

Rated 5 out of 5 stars

Great range of products and helpful staff

Great range of products and helpful staff a staff member called Nicole helped me set up my trade pro account very efficient and helpful through out the process setting up my registration and app

October 27, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We appreciate you sharing your experience. We're so glad to hear that Nicole was helpful in setting up your trade pro account efficiently. -AK

Rated 5 out of 5 stars

Finding the right paint …

John who was at the door asked if I needed any help with anything which I did .It was acrilic water proof paint for a metal roof .After checking the products He found the paint I was looking and took me over to where it was ! Very thorough and helpful !

October 30, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We're happy to hear that John offered such helpful assistance in finding the right product for your metal roof. We appreciate you taking the time to share your positive experience! -AK

Rated 5 out of 5 stars

A new store in Southport

A new store but it has very helpful and courteous staff. I had a delivery booked which also went smoothly and on time.
I was also very happy with the items I bought and at a very competitive price so absolutely no quibbles. Thank you.

October 26, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We appreciate you sharing your feedback. We're happy to hear that you found our staff helpful and courteous, and that your delivery went smoothly. Thank you for your positive comments about our prices! -AK

Rated 5 out of 5 stars

First visit to the new store young girl…

First visit to the new store young girl helped me so much finding my items also Paul offered some good advice really impressed with the staff

October 26, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi Peter, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Paul in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Visited the store today and was very…

Visited the store today and was very happy with the service. Staff were very polite, knowledgeable and couldn’t do enough to help. The store was well organised and clean. I was able to purchase everything that I needed at a great price. Nicole on the till was very friendly

October 25, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi, Rachael. Thank you for taking the time to share your review with us. We're happy to see that you found our staff to be friendly, knowledgable and polite. We are also glad to see you were able to get all the items you required and found our store to be clean and tidy. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great experience in store

I visited the new wickes today to see the store and it’s got a great range of products and an easy layout I’m sure I will be back the staff were friendly and especially Shirley at the checkout who was very helpful when I asked her advice fantastic service.

October 24, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shirley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

New Wickes Southport store.ore

I visited the new Wickes store in Kew, Southport today just to see what they sell.
It was an AMAZING experience.
They seem to have EVERYTHING you might need for DIY, very tidy, wide isles, and stuff I'd never even considered before.
Great layout, friendly and helpful staff. The store was bigger and better than previous Wickes stores I have visited -
much bigger range of products.
I'm sure I'll be returning often, and I would recommend it...

Special mention to assistant Rachel who helped me find items...

October 24, 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hey Barry, thanks for your amazing feedback and I'm glad that you enjoyed yourself in our new Southport store! - Dylan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look