Wickes - St Albans Reviews 

149
TrustScore 4.5 out of 5

4.7

Acrewood Way, St Albans Hertfordshire, AL4 0JY, GB


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Rated 5 out of 5 stars

We recently purchased kitchen for the second time. Our experience working with Azhar has been nothing short of great professionalism, friendly and very knowledgeable. He has great vision. Really happy... See more

Company replied

Rated 4 out of 5 stars

Having Wickes both supply and install our kitchen made things far more simpler. Everyone was helpful. Our nominated kitchen design consultant, Azee, did a great job and guided us through the maze of... See more

Company replied

Rated 5 out of 5 stars

Every time I visit Wickes and Tom is in the store, he always had a cheery smile and a great willingness to help. It makes such a difference. Today, he stopped what he was doing to assist me find a sp... See more

Company replied

Rated 5 out of 5 stars

Azee from Wickes St. Albans was very helpful and went the extra mile to get our lovely kitchen complete. An asset to the company and will use him again. Well done.

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - St Albans

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Acrewood Way, St Albans, Hertfordshire, AL4 0JY, United Kingdom

  • +441727857545

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.7

All reviews

(149)

13,922 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Raenna!

Thanks to Raenna!

A very big thank you to Raeanna for designing our kitchen island. She was thoughtful and very creative in helping us deliver our perfect design.

Additionally, when hiccups (as expected!) arose, she was amazing in getting them sorted.

Thank you Raeanna!

August 1, 2025
Unprompted review
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Reply from Wickes - St Albans

Hi, Joe. Thank you for taking the time to share your review. I'm happy to see that Reanna, was thoughtful, creative and helpful during your design process. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great service

Great service , great bathroom , great after sales service

July 10, 2025
Unprompted review
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Reply from Wickes - St Albans

Hi Nick, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 4 out of 5 stars

Overall a good experience

Azee at St Albans designed my new kitchen. He took notice of my requirements and designed a very well thought out layout which is very practical. It makes moving around much easier and looks far bigger than the original kitchen with lots of light coming through.
Products were all of a good standard.
Cabinets and appliances were fitted well.
I am very pleased with the overall look.

May 23, 2025
Unprompted review
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Reply from Wickes - St Albans

We're glad you had a good experience. Thank you for your feedback; we appreciate it-GS

Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service I received while designing my new kitchen. Tony Crowley was professional, patient and incredibly knowledgeable. He took the time to understand my needs and made great suggestions on how to best use my space. He worked within my budget and offered solutions without compromising on style or quality. I highly recommend Wickes and Tony.

April 21, 2025
Unprompted review
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Reply from Wickes - St Albans

Hey Simon, thanks for your five-star feedback, and I'm delighted that Tony was first class in our St Albans store throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Azhar produced a great bathroom design…

Azhar produced a great bathroom design based on my ideas, the St Albans branch were fantastic at managing issues within my fitting process

June 11, 2025
Unprompted review
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Reply from Wickes - St Albans

We appreciate you sharing your experience. We're happy to hear that you were pleased with the bathroom design and how our branch managed the fitting process. TW

Rated 5 out of 5 stars

Azhar Fajardeen

Azhar Fajardeen our designer was wonderful, caring and very very understanding of what we wanted, his designs were terrific and are now in our home. The guys who carried out the work were brilliant too, very helpful and accomodating. All in all I recommend

May 23, 2025
Unprompted review
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Reply from Wickes - St Albans

We appreciate you sharing your positive experience. We're so glad to hear that you found Azhar wonderful and understanding, and that you are enjoying the designs in your home! We're also happy the installation team was helpful-GS

Rated 5 out of 5 stars

Kitchen and Bathroom

My designer - Azhar. His end to end guidance and support made my journey simple. The duration from market research till completion Of work can be really tiring and strenuous when we embark on journey of building work especially while living in the house.
Wickes and Azhar made sure that I was provided with right guidance and support. The design work was also done to perfection and then comes the implementation where I was given choice between builders by actual survey and consultation.
People say that Wickes is expensive but I would say it is value for money if you are looking for not much of a hassle.
Thank you, Azhar and Wickes!

April 15, 2025
Unprompted review
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Reply from Wickes - St Albans

Hey Kirti, thanks for your five-star review, and I'm glad you enjoyed the amazing service from Azhar in our St Albans store. It makes us proud you're happy with the experience, enjoy your new spaces! - Dylan

Rated 5 out of 5 stars

Brilliant experience

What a great experience! From the outset Azhar, our designer, was helpful, knowledgeable, and friendly. He was never ‘pushy’ and guided us through every step. During the design process, he listened to my vast wish list! And made several changes, as I developed my requirements! Always with patience and understanding. He helped us to squeeze out every bit of available
space, without the kitchen being overcrowded, clearly showing his extensive skills. We are absolutely delighted with the outcome.

January 28, 2025
Unprompted review
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Reply from Wickes - St Albans

Thank you for your kind words. We are thrilled to hear that you had a positive experience with your kitchen design. We are proud that you found your designer to be helpful, knowledgeable, and friendly. We appreciate your feedback about their patience and understanding during the design process. We strive to provide our customers with the best possible service and are glad that you are delighted with the outcome-GS

Rated 5 out of 5 stars

A very experienced kitchen designer

A very experienced kitchen designer - Azee listened to me, and suggested an option we had not considered to give us more space. He had good ideas - I trust his judgement. He was also very helpful in suggestions for other aspects, eg flooring, pocket doors. I would not hesitate to recommend him for your kitchen designs

May 6, 2025
Unprompted review
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Reply from Wickes - St Albans

Thank you for your kind words and five-star rating! We are delighted to hear about your positive experience and how pleased you are with the design process. We are proud of our team's commitment to providing exceptional customer service, and we are glad that you found our team member to be so helpful and knowledgeable. We appreciate your feedback and hope you enjoy your new kitchen for many years to come. TW

Rated 1 out of 5 stars

Kitchen and bathroom

First I ordered my kitchen , some items came late and some came 3 deliveries which it messed our plans and cost me more in labour , the cooker was faulty and cost me double to change it because I had to pay a Electrition and gas tech again , same thing happened when I ordered my bathroom , items came late and in 3 deliveries, my sink was cracked also , everytime I had to call back and send emails , so much time was wasted , each call out charge for the problems cost me £350 , we are very disappointed

January 6, 2025
Unprompted review
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Reply from Wickes - St Albans

We understand your frustration and apologize for the issues you experienced with your kitchen and bathroom orders. We strive to provide excellent service and are disappointed that your experience fell short of our standards. We will investigate this further to ensure that we can learn from this and improve our service. We have requested further information so we can look into the matter further.
-AF

Rated 5 out of 5 stars

Great customer service

The staff in kitchen design are really helpful, knowledgable and friendly, Raeanna was great helping me find touch up paint to repair a damaged cupboard, and helping with a return. Tony planned our refit using some of our existing cupboard ( still current range) it’s the 2nd time we have used kitchen design and also had help with bathroom design.
Always my first choice for home improvements.

May 1, 2025
Unprompted review
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Reply from Wickes - St Albans

Thank you for your kind words! We're thrilled to hear you had such a positive experience with our kitchen design team. We're especially happy to know that you found Raeanna and Tony so helpful. We appreciate you choosing us for your home improvement needs and look forward to assisting you again in the future. TW

Rated 5 out of 5 stars

Great customer service !

Ordered several items early this morning for click and collect at local store . I got a call from Paul, at the St Albans store to say that I hadn’t ordered a battery for the item but if I cancelled and reordered there was a deal that included the battery, gave me the item number and I made the change . Really appreciated the thought and call to make sure I bought a device I could use . Great customer service

April 19, 2025
Unprompted review
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Reply from Wickes - St Albans

Hey Elizabeth, thank you so much for your amazing review, and I'm delighted that Paul was able to help you with your order in our St Albans store! - Dylan

Rated 5 out of 5 stars

I have ordered a new kitchen and the…

I have ordered a new kitchen and the design and helpfulness was exceptional.
Raeanna ( Design Consultant) was friendly and very polite and professional.
I look forward to seeing the finished result. Highly recommend Wickes

April 18, 2025
Unprompted review
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Reply from Wickes - St Albans

Hey Gary, thank you for your five-star review, and I'm glad you enjoyed the service from Reanna throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Azhar Fajurdeen at Wickes was great!

Azhar created a lovely bathroom design for us and was very kind and patient with all of our many requests. He made the process very easy and helped us meet our budget.

April 14, 2025
Unprompted review
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Reply from Wickes - St Albans

Thank you for your kind words! We are delighted to hear about your positive experience with Azhar. We appreciate you taking the time to share your feedback and are glad you found the design process helpful.
-AF

Rated 5 out of 5 stars

Needed help understanding my own…

Needed help understanding my own measurements for doors and flooring, the guy named Steve in St Albans store was absolutely a god send ☺️ explaining my measurements in mm 🥺😳 honestly above expected customer service shown by this lovely guy a credit to Wickes
Please pass on my eternal gratitude for his diligence and dedication to his work thank you

April 15, 2025
Unprompted review
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Reply from Wickes - St Albans

Hey Donna, thank you for your five-star review, and I'm glad you enjoyed the service from Steve in our St Albans store. - Dylan

Rated 5 out of 5 stars

Jamie was really helpful

Jamie was really helpful, friendly and knowledge when I went into Wickes to have some paint mixed. The store was well laid out, organised and clean.

April 2, 2025
Unprompted review
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Reply from Wickes - St Albans

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jamie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Nice and helpful staff

David was super helpful and nice!
Definitely recommend

April 5, 2025
Unprompted review
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Reply from Wickes - St Albans

We're so glad to hear you had a positive experience! We appreciate your kind words about David. We strive to provide excellent customer service and we're thrilled you found it here.
-AF

Rated 5 out of 5 stars

Connor who works in St Albans very…

Connor who works in St Albans very helpful even when I had problems made everything better quickly and effectively

March 28, 2025
Unprompted review
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Reply from Wickes - St Albans

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that Connor went above and beyond to assist you. We're glad they were able to resolve your issues quickly and effectively. - AF

Rated 1 out of 5 stars

Wasting time to have kitchen design…

Wasting time to have kitchen design consultation. Discussed all stuff and sent all information to the designer, who just said yes and would submitted proposal on the next day. Pretending to provide good service and disappear! I can't imagine what would happen if I were to place an order...

March 26, 2025
Unprompted review
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Reply from Wickes - St Albans

Hi Angus, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Rated 5 out of 5 stars

Plumbing Emergency

We had an emergency at work and I needed to buy some plumbing essentials. I was served by a very friendly guy who gave me some good advice. I had an idea of what I needed to do but he gave me his advice as well, and I was able to get the job done, which saved an emergency call out. Thanks Wickes!

March 6, 2025
Unprompted review
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Reply from Wickes - St Albans

Hey Derwent, thanks for your five-star review, and I'm glad that our St Albans store was able to help you out! - Dylan

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