Wickes - Stafford Reviews 

A brilliant appointment with Deb. Can’t wait for the kitchen so helpful with everything. A lovely lady who planned everything just as we wanted . If you want a new kitchen go and see Deb in Stafford 👍👍👍👍😁😁😁😁

Great kitchen design experience with Deb Mason at Stafford. She possesses great knowledge of the complete range available from Wickes and quickly understood what I needed and produced a CAD design and full quote for me in minutes. Highly recommend you consulting with Deb if you are thinking of a new kitchen.

Deb went above and beyond to fit us in after a glitch in the booking system meant our appointment was missed. Her knowledge of the products and design software is excellent and she made lots of suggestions for alternatives where our first choice was not possible. Deb did not try to spend more on the design than necessary and informed us of upcoming offers which can mean further savings. We were provided with a 360 degree view of the design to peruse at our leisure. What a great service!! Thank you Deb xx

Mixed experience with Wickes – great design and delivery, disappointing fitting service

We were really happy with the kitchen design process, particularly the help we received from Sarah Astley, who created a design we were very pleased with. The delivery of the kitchen in July was also very good and everything went smoothly.

Unfortunately, our experience with the fitting side has been much less positive. Although our kitchen was delivered in July, we were told that the fitters weren’t available until October, meaning we could potentially be waiting around five months to have our kitchen fitted.

We spoke with Deb Mason at Wickes Stafford, who genuinely tried to help resolve the situation, but unfortunately the fitting company let us down. What made the situation particularly difficult is that my wife is a childminder, and the fitter suggested that, while we waited for the kitchen to be fitted, she could take the children she looks after to a café for food. This simply wasn’t a practical or reasonable solution.

To her credit, Deb Mason worked hard to help us and managed to arrange for our fitting money to be refunded, which we really appreciated.

We also received excellent support from Deborah Rowley Harris, who helped us alter the kitchen design after we had some new design work carried out.

Overall, we are very happy with the kitchen design and the delivery, and we really appreciate the support we received from Sarah, Deb and Deborah. However, the fitting service and the five-month wait have been extremely disappointing. It’s a shame that the fitting company has let down what was otherwise a positive experience with Wickes.

We went to Wickes after going to several other kitchen places but as soon as we saw the quality of Wickes kitchens we decided to make an appointment to sit and design our kitchen with the lovely Deb Mason, well that was the best idea we ever had, Deb took over all our worries and worked out all measurements even before our extension we were having was built, with just basic measurements of what it might look like we were able to design it and it looked fantastic, so off we went with our printout of the kitchen, we went back to Deb on several occasions checking different measurements and nothing was too much trouble for her she was as enthusiastic about our end product as we were and said she would like to come and see our finished kitchen, we are about to take delivery of our kitchen and look forward to seeing it in situ, we look forward to finishing this project so we can go back to see our lovely Deb to design our bathroom for us and get the same results thank you Deb for your patience with us, we were very trying at times thanks again.Mr and Mrs Lucas.

Deb is very patient and skilled at her job. Easy and efficient service

Excellent service and expertise from the very start. Having a number of rooms done in our house and Deb has been fantastic. Deb came out to our house/ building site and did a really thorough job. In store today for plans. Deb's knowledge and understanding of products really made the whole process easy. Amazing service can't wait to get it all fitted. Thanks Deb

Working with Deb on our kitchen design was effortless, even though we went back and made design changes four times nothing was too much trouble for her. Friendly and professional with excellent knowledge.
Andy.

From the moment I walked into Wickes Stafford, Deb Mason provided exceptional service. She designed and sold us our new kitchen, and I genuinely couldn't have asked for a better experience.

Deb was outstanding from start to finish. She took the time to understand exactly what we wanted, offered brilliant design ideas, and guided us through every step with patience, professionalism, and genuine enthusiasm. Nothing was ever too much trouble, and she was always available to answer questions, offer advice, and make sure everything was just right.

Her attention to detail, knowledge, and commitment to customer satisfaction were second to none. She made what could have been a stressful process feel straightforward and enjoyable, and we always felt confident that we were in the best hands.

Thanks again Deb x

Deb Mason, very helpful very professional brilliant at her job.

would highly recommend 👍🏼

Deb Mason at Stafford was very helpful with my order. Made the order quick and easy, very knowledgeable. Many thanks

I would like to say a huge thank you to Alfie at Wickes for the fantastic service he provided. From the moment I made contact Alfie was friendly, professional, and incredibly helpful. He took the time to understand exactly what I needed, offered knowledgeable advice, and went above and beyond to ensure a speedy delivery.

It's rare to come across such outstanding customer service these days, and Alfie is a real credit to the Wickes team.
Thank you again from St Leonards Primary School Alfie and for all your help – I wouldn't hesitate to recommend Wickes based on the excellent service I received. ⭐⭐⭐⭐⭐

We Went to Wickes for some inspiration on how we would like our bathroom to look. We are now waiting on our arranged date for work to commence. So Happy with the customer care we had ,we found the staff that have helped with the measurements and design a pleasure , they have been friendly and approachable, very professional and knowledgeable on things we hadn't even considered. I feel they went above and beyond and that they wanted us to have our perfect bathroom as much as we did. Thank you.

Had a kitchen fitted by Wickes one year, ago. Deb Mason dealt with me, & she was really helpful, & now booked a bathroom to be done with them, & again Deb Mason dealing with it all, so should all go smoothly, for the bathroom fitting. Would recommend Wickes.

Amazing service from Deb Mason and team, really happy with the kitchen design, competitively priced and the design is just what we wanted. Deb was very knowledgeable and went above and beyond, herself and the team were helpful and patient throughout. Thank you.

Only recently started using Wickes having used B&Q previously. Set up an account but somehow had signed up through the wrong Wickes App which I only realised at the checkout. This was no problem for Dylan who took time out to help me set up the correct account. I found Dylan very helpful, not only on the account but products I was looking for. I would definitely recommend this store, but would also appreciate Wickes providing feedback to Dylan, we spend a lot of time complaining about poor service and not enough on when stores and their team members get it right.

Excellent service from kitchen design consultant Deb, friendly, professional and explained everything with clarity from start to finish.

We decided to book an appointment with wickes for a new bathroom, And the Design consultant Deborah Mason came to our house to take all the measurements and then we went to the store next day to choose our bathroom,
Deborah was very helpful in guiding us on choosing what we wanted and advise in all aspects, she is a credit to your store so thanks again Deborah and we hope the finished project is as good as she was 👌

Deb was extremely knowledgeable about Wickes kitchens and the design appointment was a pleasant experience, thank you.

The 5 star review is for Alfie Johnson at the Stafford DIY. He was the most helpful customer service yet.
Listened to what I had to say about not getting emails for 2 returns. He got this sorted out quickly and efficiently. I have my emails, and he answered my questions responsibly and quickly. Thankyou for your full attention Alfie.
Kindest Reagards Mrs A Hill