Wickes - Stafford Reviews 

109
TrustScore 4.5 out of 5

4.6

Foregate Street, Madford Retail Park, Stafford Staffordshire, ST16 2QY, GB


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Rated 5 out of 5 stars

Great kitchen design experience with Deb Mason at Stafford. She possesses great knowledge of the complete range available from Wickes and quickly understood what I needed and produced a CAD design and... See more

Company replied

Rated 5 out of 5 stars

Deb went above and beyond to fit us in after a glitch in the booking system meant our appointment was missed. Her knowledge of the products and design software is excellent and she made lots of sugges... See more

Company replied

Rated 1 out of 5 stars

The appointment on Sunday did not take place as the design consultant rang me 2 days before to ensure I book the bathroom installation with Wickes before she can confirm her visit. Also I was warned a... See more

Company replied

Rated 5 out of 5 stars

Working with Deb on our kitchen design was effortless, even though we went back and made design changes four times nothing was too much trouble for her. Friendly and professional with excellent knowl... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Stafford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Foregate Street, Madford Retail Park, Stafford, Staffordshire, ST16 2QY, United Kingdom

  • +441785242833

4.6

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.6

All reviews

(109)

14,208 reviews in the last 12 months

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Rated 5 out of 5 stars

Have just ordered my new kitchen today…

Have just ordered my new kitchen today and am really excited about seeing the finished project, Deb Mason had been fantastic help all the way, I couldn’t believe what my kitchen could look like seeing it all on screen was unbelievable, She is a truly remarkable member of your crews and I can’t big her up enough, so my heartfelt thanks Deb, will post pictures when all finished.

August 2, 2025
Unprompted review
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Reply from Wickes - Stafford

Hey Charmaine, thanks for your five-star review, and I'm glad that Deb in our Stafford store was first class throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Super efficient and friendly experience

Deb Mason designed a kitchen and bathroom for us a few years ago, with which we were very pleased, so we decided to ask her to do a design for a kitchen in a rental property we have. Deb was super efficient, very helpful and the whole process was completed in a few days. She is always cheerful and friendly.

July 21, 2025
Unprompted review
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Reply from Wickes - Stafford

Hey David, thanks for your five star review, and I'm delighted that Deb was first class throughout your kitchen design again, enjoy your new space! - Dylan

Rated 5 out of 5 stars

We had our kitchen designed by Sarah…

We had our kitchen designed by Sarah Astley at Stafford store. She was very patient with us changing our design a few times! Sarah was very thorough and helpful, super friendly and we had a great experience buying our new kitchen.
Thank you Sarah!

July 24, 2025
Unprompted review
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Reply from Wickes - Stafford

Hi Karen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sarah in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Having a new kitchen fitted from Wickes…

Having a new kitchen fitted from Wickes in Stafford. Design Consultant Sarah Ashley has been amazing. Explained everything to me helped with what I needed and nothing too much trouble for her. I can highly recommend Wickes and Sarah. So pleased I went there, The price was very reasonable too .👍

June 25, 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you sharing your positive experience. We're so glad to hear that you found your kitchen design experience amazing and helpful, and we thank you for your recommendation!-GS

Rated 1 out of 5 stars

I came in to buy a shower enclosure

I came in to buy a shower enclosure. I was told by staff. Prices are not put out to encourage customers not to shop around. What a disgusting and petty managment of stafford branch. Never use wickes again.

June 18, 2025
Unprompted review
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Reply from Wickes - Stafford

Hey there, thanks for your valuable feedback, and I'm really sorry to hear about your experience in our Stafford store. I will ensure to pass this on so we can improve on this going forward. - Dylan

Rated 5 out of 5 stars

New kitchen

I purchased a kitchen and was really pleased with the whole experience from design to fitting. I was pleased that I chose Wickes as I was given really good advice from the designer Deborah Mason. The fitter they organised for me was really efficient, communication worked well and the whole team was pleasant to work with.

April 30, 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you sharing your positive experience. We're so glad to hear that you were pleased with your kitchen purchase, from the design phase to the installation, and that the team was pleasant to work with!-GS

Rated 5 out of 5 stars

Deb Mason’s customer care is exemplary

Deb Mason’s customer care is exemplary. She has responded promptly to my queries and dealt with them personally, keeping my updated on progress.
There was a problem with delivery of the worktop (Northampton didn’t have it in stock), but Deb sorted it out. Then there were problems with sone of the units, which she again sorted out promptly. All the time, she was extremely pleasant and reassuring.

June 10, 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you taking the time to leave your review. We're happy to hear that you received such great care and that your issues were resolved quickly. We're pleased that you found the service to be so pleasant and reassuring. TW

Rated 5 out of 5 stars

Lisa Rushby was excellent in helping us…

Lisa Rushby was excellent in helping us work out what needed to be done in our kitchen. What worked and what didn't. And when it didn't she replanned it so it looked good.

June 8, 2025
Unprompted review
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Reply from Wickes - Stafford

We're happy to hear that our team member Lisa was so helpful in redesigning your kitchen! We appreciate you taking the time to share your positive experience with us-GS

Rated 5 out of 5 stars

Excellent service

We had our kitchen designed by Deb Mason in the Stafford branch who was very knowledgeable, professional and friendly. The results of our kitchen were amazing and exactly what we wanted. I would definitely recommend Wickes and Deb to design your kitchen.

March 22, 2025
Unprompted review
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Reply from Wickes - Stafford

Hey Wendy, thank you for your five-star review, and I'm glad you enjoyed the service from Deb throughout your kitchen experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Sarah Astley

Sarah’s knowledge, help and guidance in planning my parents’ new kitchen was fantastic. She understood the requirements and made some great suggestions that we would not have thought about. We can’t thank Sarah enough for her assistance, patience and lovely manner throughout the process. The finished kitchen looks amazing. The team that carried out the installation were also great. We found the whole process, from start to finish, to be great – so professional and efficient.

June 5, 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you sharing your feedback. We're happy to hear that the planning process for your parents' new kitchen was fantastic and that Sarah was professional and efficient. We are also so glad the team who installed the Kitchen were also great! It's wonderful to know that you are pleased with the finished kitchen, we hope your Parents enjoy their new Kitchen for many years to come!
-AF

Rated 5 out of 5 stars

Great advice

Great advice, not ‘pushy’ very respectful of our wishes!
Lisa came out the following day, measured up, and we went back after 2 days to see what she’d planned for us.

May 29, 2025
Unprompted review
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Reply from Wickes - Stafford

Hi Carn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Thank you to Deb Mason

We had an appointment with Deb Mason to plan a new kitchen and bathroom. Deb was friendly, knowledgeable and helped us create the plan for exactly what we had planned in our head. Thank you to Deb. We will be back.
Jo and Gav

April 19, 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you taking the time to share your feedback. We're happy to hear that our colleague Deb was helpful and knowledgeable when planning your new kitchen and bathroom. We look forward to seeing you again-GS

Rated 5 out of 5 stars

Lisa - most intuitive designer!

Lisa - what a lovely, lovely, lovely woman she went above and beyond for me and my partner. She is very knowledgeable and understood what we wanted from the initial visit. We are looking forward to our new kitchen and will be back with Lisa to design our bathrooms too!

May 31, 2025
Unprompted review
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Reply from Wickes - Stafford

Hi Stephan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent customer service!!

Required assistance with purchasing some kitchen units and accessories whilst on crutches and along came Deb Mason kitchen designer. She really could not do enough for us with a very friendly and bubbly approach and very knowledgeable so sorted everything we needed quickly,even picking it and placing on trolley for us. What an absolute pleasure it was and a massive breath of fresh air. A clear asset to the company.

May 25, 2025
Unprompted review
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Reply from Wickes - Stafford

We're happy to hear that you had such a positive experience. We appreciate your feedback regarding the assistance you received while shopping with crutches. It's great to know that our team member Deb was so helpful and knowledgeable. We're glad they made your visit a pleasure-GS

Rated 5 out of 5 stars

Kitchen design done by Debs in…

Kitchen design done by Debs in Stafford, she is very knowledgeable and great at what she does! Highly recommend!

May 25, 2025
Unprompted review
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Reply from Wickes - Stafford

We're happy to hear that you had a great experience with Debs! We appreciate your positive feedback and recommendation.
-AF

Rated 5 out of 5 stars

Kitchen design with Deb

Kitchen design with Deb, just brilliant, knowledge, ideas, communication completely faultless.

May 17, 2025
Unprompted review
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Reply from Wickes - Stafford

We are so pleased to hear that you had a positive experience with Deb. We strive to provide our customers with the best possible service and we are happy to hear that Deb met your expectations-GS

Rated 5 out of 5 stars

Debs was Brillant

Debs was Brillant, wouldn’t go anywhere ever again for a kitchen! Very attentive, friendly and trustworthy. Thanks again!

May 17, 2025
Unprompted review
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Reply from Wickes - Stafford

We're so happy to hear you had such a positive experience! We strive to provide excellent customer service and appreciate your kind words about Debs. We're thrilled you're happy with your new kitchen-GS

Rated 5 out of 5 stars

Customer help brilliant

Recently called into store to look at kitchens and was helped by a lovely lady deb who was extremely helpful and knowledgeable and is a credit to your company, I look forward to the planning and design, would highly recommend a visit

May 11, 2025
Unprompted review
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Reply from Wickes - Stafford

Thank you for your kind words about our team member. We are delighted to hear that you found her helpful and knowledgeable. We are committed to providing our customers with the best possible service and we are glad that she was able to meet your expectations. We look forward to helping you plan and design your dream kitchen. TW

Rated 5 out of 5 stars

Stafford store deb mason bathroom

Went to wickes for a new bathroom and was so fortunate to looked after by deb mason, made the whole process easy from start to finish. Brilliant personality meant we had a giggle along the way and her in depth knowledge made the whole journey enjoyable which was totally unexpected as we weren’t sure what we wanted and how to configure bit not a problem deb sorted it for us and understood what we wanted before we did did brilliant experience

April 25, 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you taking the time to share your positive experience. We're thrilled to hear that you had such a great time working with our team member. It's wonderful that they were able to guide you through the process and make it enjoyable, even when you weren't sure what you wanted. We're glad you're happy with the outcome-GS

Rated 5 out of 5 stars

Excellent staff

I came in last minute, and the staff were great and helped me find precisely what I needed, and I was out in a flash.

May 9, 2025
Unprompted review
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Reply from Wickes - Stafford

Hey Jason, thanks for your five-star review, and I'm glad you enjoyed the service in our Stafford store! - Dylan

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