Shockingly inadequate service from Wickes when asked to order extra shower panels (that they mis-measured!), no one answers phone calls or emails. No one seems to know what’s happening and our bathro... See more
Company replied
Hawthorn Trade Park, Hawthorn Road, Unit 2, Staines Middlesex, TW18 3AY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Shockingly inadequate service from Wickes when asked to order extra shower panels (that they mis-measured!), no one answers phone calls or emails. No one seems to know what’s happening and our bathro... See more
Company replied
I shop at Wickes in Staines daily and the staff on the front end particularly Rouba, Vasuki and Daisy are very helpful and I look forward to seeing them every day.
Company replied
Customer service agent that was professional and most of all very helpful. She knew about everything that we wanted. I will always go back to her when I need anything.I will always tell anyone to go... See more
Company replied
Lisl was very welcoming when we first went into Wickes in Staines. She listened to us and totally understood what we were looking for. The final kitchen plan was perfect. Les, our installer, was... See more
Company replied
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Hawthorn Trade Park, Hawthorn Road, Unit 2, Staines, Middlesex, TW18 3AY, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to set up a home visit for measurements for my kitchen, plan was done quick and easy really helpful and provides ideas to utilise space.Charlie was amazing with all the questions I had excelled customer service and very knowledgeable.

Reply from Wickes - Staines
Lisl made us feel welcome and was very helpful.
Nothing was too much trouble and her suggestions and professionalism was first class

Reply from Wickes - Staines
Extremely thorough patient friendly Assistance from Nathan 👌🏼👍🏼@ Staines Branch. Waiting excitedly for our Kitchen now 😊

Reply from Wickes - Staines
Lisl was absolutely brilliant. So professional with lots of helpful ideas and tips. I cannot wait to see the design and to take my ideas further with her. Very impressed indeed

Reply from Wickes - Staines
Great experience from planning my new bathroom to the ordering of all the furniture ready my own fitter to install.
Charlie was super helpful throughout the process. Big thanks to her and also a thanks to Lisa who also sorted some stuff out too. Recommended.

Reply from Wickes - Staines
I just wanted to say a big thank you to Charlie Taylor for the design concept she put together for us. We’re really impressed with her ideas and the way she brought everything together.
We also really appreciated how open, friendly, and easy she was to talk to throughout the process—it made the whole experience so much more enjoyable. And thank her as well for working with us to meet our price point; it means a lot.
Looking forward to the next steps!

Reply from Wickes - Staines
The team at Wickes (Charlie in particular!) made the process of designing our bathroom so simple and easy! A great knowledge of products, suggestions and guidance, I’d highly recommend and would definitely use again!

Reply from Wickes - Staines
We went into Wickes Staines this evening to have Dulux tester pots mixed and nothing was too much trouble for Kyro, the sales assistant. He was polite, and did his very best to accomodate us. Many thanks Kyro - we will very back once we have decided on our paint.

Reply from Wickes - Staines
I have just purchased my third Wickes kitchen, this time from the Staines branch. The kitchens are always high quality and, as we fit them ourselves, straightforward to install. Design Consultant, Charlie Taylor was great, professional, knowledgeable and very patient with all my changes!
Highly recommend.

Reply from Wickes - Staines
Charlie at Wickes Kitchen design department is fantastic. She made what could have been a stressful process...fun, informative and she is a great graphic designer. She listened, measured up and came up with some terrific ideas for what is quite a big project and has taken around 15 years to materialize! I have just placed the order today and now can't wait for the kitchen to be delivered and my guys to install! Most of all she took time, made appointments for me to pop in to chat things through, seamlessly made changes and adapted things so that we got the perfect design! Use Charlie!!!

Reply from Wickes - Staines
We have just been through the design and purchase stage with Wickes. So far it's been great. Charlie in the Staines store has been very helpful, honest, transparent and efficient. She is really reassuring and has done a great job. We were impressed with the speed of the services and looking forward to the next steps meeting the installer.

Reply from Wickes - Staines
Brandon from Staines Branch very helpful when asking about paint, nothing was to much trouble when looking for what I needed. Very Polite. Kim

Reply from Wickes - Staines
I’ve been using Wickes for many years but recently had a big contract and all the staff at your store. I’ve been absolutely brilliant with me. So when ROUBA asked me to do a review it was a no brainier 5 stars all the way
BURTIE.

Reply from Wickes - Staines
Vasuki at the Staines Branch was so helpful today. I purchased two water butts which she went with a trolley to get them for me. She also wheeled them to my car and loaded them for me.
What a lovely lady.

Reply from Wickes - Staines
Charlie at the Staines branch has been great. She was very patient and offered suggestions when we needed help. A home visit from Charlie confirmed our measurements were correct so we could be assured all was okay.

Reply from Wickes - Staines
I recently had a new kitchen installed by Wickes and I'm very pleased with it. I was impressed with the service I received from beginning to end. Lisl, the design consultant, at the Staines branch, was excellent. I had a budget and Lisl managed to design me a kitchen that met my wants, needs and was within budget. Aside from being fantastic at her job, Lisl was very helpful, patient and not pushy. I was nervous about finding reliable and hardworking installers to do the work, but Lisl arranged for someone she knew and was good at his job to install my kitchen. Igor, the installer, did a great job. Igor was polite, tidy and his work was of a very high standard. I wouldn't hesitate to recommend Wickes.

Reply from Wickes - Staines
Had a home meeting regarding bathroom design. Nathan who came was extremely helpful and now I am waiting for suggestions. It was a very pleasant experience would highly recommend

Reply from Wickes - Staines
Charlie Taylor Wicks Design Consultant was very professional and friendly and most helpful in the design of my kitchen.

Reply from Wickes - Staines
I'm very happy with my experience of purchasing new kitchen from Wickes.
From the onset of designer's visit to my home, to follow up meetings at Wickes Staines store, everything went smoothly.
Full credit goes to Charlie Taylor (Design Consultant) for her professional and calm interaction and her knowledge of the products is excellent. Charlie was always able to offer various solutions for our needs. We made a number of changes during the 2-3 months of consultation and Charlie was always more than happy to accommodate us.

Reply from Wickes - Staines
Charlie was great. She was professional, friendly, knowledgeable and not pushy which I really appreciate.

Reply from Wickes - Staines
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.