Wickes - Staines Reviews 

75
TrustScore 4.5 out of 5

4.3

Hawthorn Trade Park, Hawthorn Road, Unit 2, Staines Middlesex, TW18 3AY, GB


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Rated 1 out of 5 stars

Shockingly inadequate service from Wickes when asked to order extra shower panels (that they mis-measured!), no one answers phone calls or emails. No one seems to know what’s happening and our bathro... See more

Company replied

Rated 5 out of 5 stars

I shop at Wickes in Staines daily and the staff on the front end particularly Rouba, Vasuki and Daisy are very helpful and I look forward to seeing them every day.

Company replied

Rated 5 out of 5 stars

Customer service agent that was professional and most of all very helpful. She knew about everything that we wanted. I will always go back to her when I need anything.I will always tell anyone to go... See more

Company replied

Rated 5 out of 5 stars

Lisl was very welcoming when we first went into Wickes in Staines. She listened to us and totally understood what we were looking for. The final kitchen plan was perfect. Les, our installer, was... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Staines

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Hawthorn Trade Park, Hawthorn Road, Unit 2, Staines, Middlesex, TW18 3AY, United Kingdom

  • +441784843111

4.3

Excellent

TrustScore 4.5 out of 5

75 reviews

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4.3

All reviews

(75)

13,498 reviews in the last 12 months

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Rated 5 out of 5 stars

Great offers and very easy

So easy to set up a home visit for measurements for my kitchen, plan was done quick and easy really helpful and provides ideas to utilise space.Charlie was amazing with all the questions I had excelled customer service and very knowledgeable.

February 22, 2026
Unprompted review
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Reply from Wickes - Staines

Hi, Kiran. Thank you for taking the time to share your review with us. We are happy to see that you found it easy to set up your home design appointment. We are also pleased to see that Charlie was amazing, answering any questions you had. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great Service

Lisl made us feel welcome and was very helpful.

Nothing was too much trouble and her suggestions and professionalism was first class

February 18, 2026
Unprompted review
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Reply from Wickes - Staines

Hi Bob,

We're glad to hear that you felt welcome and received helpful service. It's great to know Lisl's suggestions and professionalism were first class. Thanks for your review! -Ellysse

Rated 5 out of 5 stars

Extremely thorough patient friendly…

Extremely thorough patient friendly Assistance from Nathan 👌🏼👍🏼@ Staines Branch. Waiting excitedly for our Kitchen now 😊

January 17, 2026
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Reply from Wickes - Staines

Hi, Andrew. Thank you for taking the time to share your review with us. We are really pleased to see that Nathan provided great customer service during your visit. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Lisl was absolutely brilliant

Lisl was absolutely brilliant. So professional with lots of helpful ideas and tips. I cannot wait to see the design and to take my ideas further with her. Very impressed indeed

February 17, 2026
Unprompted review
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Reply from Wickes - Staines

Hi Michelle, so pleased to hear that you are looking forward to having your design put into practice. Thank you for your review that mentions our colleague Lisl. - DG

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from planning my new bathroom to the ordering of all the furniture ready my own fitter to install.
Charlie was super helpful throughout the process. Big thanks to her and also a thanks to Lisa who also sorted some stuff out too. Recommended.

February 6, 2026
Unprompted review
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Reply from Wickes - Staines

Hi Alex, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Charlie was able to support you throughout the process and that Lisa was able to resolve issues for you. -SM

Rated 5 out of 5 stars

I just wanted to say a big thank you to Charlie Taylor


I just wanted to say a big thank you to Charlie Taylor for the design concept she put together for us. We’re really impressed with her ideas and the way she brought everything together.
We also really appreciated how open, friendly, and easy she was to talk to throughout the process—it made the whole experience so much more enjoyable. And thank her as well for working with us to meet our price point; it means a lot.
Looking forward to the next steps!

January 30, 2026
Unprompted review
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Reply from Wickes - Staines

We appreciate you taking the time to share your feedback. We're happy to hear that you were impressed with the design concept by Charlie Taylor and how everything came together. It's great to know that you found the process enjoyable and that we could meet your needs. -AK

Rated 5 out of 5 stars

Great service

The team at Wickes (Charlie in particular!) made the process of designing our bathroom so simple and easy! A great knowledge of products, suggestions and guidance, I’d highly recommend and would definitely use again!

January 13, 2026
Unprompted review
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Reply from Wickes - Staines

Hi Clare. It is wonderful to hear that Charlie was able to help you design your new bathroom ensuing the process was simple and easy! -SM

Rated 5 out of 5 stars

Dulux tester pots

We went into Wickes Staines this evening to have Dulux tester pots mixed and nothing was too much trouble for Kyro, the sales assistant. He was polite, and did his very best to accomodate us. Many thanks Kyro - we will very back once we have decided on our paint.

January 22, 2026
Unprompted review
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Reply from Wickes - Staines

Hi, Thank you for taking the time to share your review with us. We are really pleased to see that Kyro was helpful during your visit to our Wickes store in Staines. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Kitchen Purchase

I have just purchased my third Wickes kitchen, this time from the Staines branch. The kitchens are always high quality and, as we fit them ourselves, straightforward to install. Design Consultant, Charlie Taylor was great, professional, knowledgeable and very patient with all my changes!
Highly recommend.

January 6, 2026
Unprompted review
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Reply from Wickes - Staines

Hi Barbara,

We appreciate you sharing your feedback. We're happy to hear that you find the kitchens high quality and straightforward to install. It's great to know that Charlie was professional, knowledgeable, and patient. Thank you for your recommendation. -Ellysse

Rated 5 out of 5 stars

Charlie at Wickes Kitchen design…

Charlie at Wickes Kitchen design department is fantastic. She made what could have been a stressful process...fun, informative and she is a great graphic designer. She listened, measured up and came up with some terrific ideas for what is quite a big project and has taken around 15 years to materialize! I have just placed the order today and now can't wait for the kitchen to be delivered and my guys to install! Most of all she took time, made appointments for me to pop in to chat things through, seamlessly made changes and adapted things so that we got the perfect design! Use Charlie!!!

January 12, 2026
Unprompted review
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Reply from Wickes - Staines

Hi Emma Field, We appreciate you sharing your experience. We're happy to hear that Charlie made the kitchen design process fun and informative for you. We are glad they listened to your needs and provided terrific ideas. We hope you enjoy your new kitchen! -LC

Rated 5 out of 5 stars

We have just been through the design…

We have just been through the design and purchase stage with Wickes. So far it's been great. Charlie in the Staines store has been very helpful, honest, transparent and efficient. She is really reassuring and has done a great job. We were impressed with the speed of the services and looking forward to the next steps meeting the installer.

December 8, 2025
Unprompted review
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Reply from Wickes - Staines

Hi Christopher.

We appreciate you sharing your feedback. We're happy to hear that you received great service during your design and purchase stage. It's wonderful that Charlie was helpful, honest, and efficient. We wish you all the best with the next steps!- PP

Rated 5 out of 5 stars

Brandon from Staines Branch very…

Brandon from Staines Branch very helpful when asking about paint, nothing was to much trouble when looking for what I needed. Very Polite. Kim

November 29, 2025
Unprompted review
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Reply from Wickes - Staines

Hi, Jimmy. Thank you for taking the time to share your review with us. We are really pleased to see that, Brandon, at our Wickes store in Staines was really helpful when going to purchase your paint. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great staff

I’ve been using Wickes for many years but recently had a big contract and all the staff at your store. I’ve been absolutely brilliant with me. So when ROUBA asked me to do a review it was a no brainier 5 stars all the way
BURTIE.

November 21, 2025
Unprompted review
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Reply from Wickes - Staines

Hi, Anyamanee. Thank you for taking the time to share your review with us. We're really pleased to see that the staff in your local store have been brilliant, providing excellent customer service during your visits. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Vasuki at the Staines Branch

Vasuki at the Staines Branch was so helpful today. I purchased two water butts which she went with a trolley to get them for me. She also wheeled them to my car and loaded them for me.
What a lovely lady.

November 21, 2025
Unprompted review
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Reply from Wickes - Staines

We're happy to hear that you had such a positive experience. It's great to know that Vasuki was so helpful with your purchase and loading the water butts into your car. -AK

Rated 5 out of 5 stars

Great experience

Charlie at the Staines branch has been great. She was very patient and offered suggestions when we needed help. A home visit from Charlie confirmed our measurements were correct so we could be assured all was okay.

November 10, 2025
Unprompted review
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Reply from Wickes - Staines

We appreciate you sharing your positive experience with Charlie. We're happy to hear that you received patient and helpful assistance and a home visit to confirm your measurements. -AK

Rated 5 out of 5 stars

I recently had a new kitchen installed…

I recently had a new kitchen installed by Wickes and I'm very pleased with it. I was impressed with the service I received from beginning to end. Lisl, the design consultant, at the Staines branch, was excellent. I had a budget and Lisl managed to design me a kitchen that met my wants, needs and was within budget. Aside from being fantastic at her job, Lisl was very helpful, patient and not pushy. I was nervous about finding reliable and hardworking installers to do the work, but Lisl arranged for someone she knew and was good at his job to install my kitchen. Igor, the installer, did a great job. Igor was polite, tidy and his work was of a very high standard. I wouldn't hesitate to recommend Wickes.

September 16, 2025
Unprompted review
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Reply from Wickes - Staines

Hi, Charlotte. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Lisl, at our Wickes store in Staines was friendly, professional and patient throughout. We are also happy to see that your installers did a great job. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Bathroom design

Had a home meeting regarding bathroom design. Nathan who came was extremely helpful and now I am waiting for suggestions. It was a very pleasant experience would highly recommend

October 27, 2025
Unprompted review
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Reply from Wickes - Staines

Hello Wendy, thanks for your five-star review and I'm glad you enjoyed the service from Nathan in our Staines store, it makes us proud you're happy with your new Wickes bathroom. Enjoy your new space! - Dylan

Rated 5 out of 5 stars

Charlie Taylor Wicks Design Consultant…

Charlie Taylor Wicks Design Consultant was very professional and friendly and most helpful in the design of my kitchen.

October 2, 2025
Unprompted review
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Reply from Wickes - Staines

We appreciate you sharing your positive experience. We're happy to hear that Charlie Taylor was helpful, professional, and friendly during your kitchen design. -AK

Rated 5 out of 5 stars

Great experience at Wickes kitchen purchase

I'm very happy with my experience of purchasing new kitchen from Wickes.
From the onset of designer's visit to my home, to follow up meetings at Wickes Staines store, everything went smoothly.
Full credit goes to Charlie Taylor (Design Consultant) for her professional and calm interaction and her knowledge of the products is excellent. Charlie was always able to offer various solutions for our needs. We made a number of changes during the 2-3 months of consultation and Charlie was always more than happy to accommodate us.

September 26, 2025
Unprompted review
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Reply from Wickes - Staines

Hi Kash, we're very happy to hear that you had a positive experience purchasing your new kitchen. It's great to know that the design consultant's visit and follow-up meetings went smoothly. We appreciate your recognition of their professional interaction and product knowledge. Thank you for sharing. -LG

Rated 5 out of 5 stars

Superb service

Charlie was great. She was professional, friendly, knowledgeable and not pushy which I really appreciate.

September 26, 2025
Unprompted review
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Reply from Wickes - Staines

Hi, Bonnie. Thank you for taking the time to share your review with us. We are happy to see that Charlie was professional, friendly, knowledgeable during your visit. Thank you again for your kind feedback. - Scott H

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