Wickes - Stirchley Reviews 

261
•
TrustScore 5 out of 5

4.8

1 Ash Tree Road, Stirchley West Midlands, B30 2BJ, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Dipak is really professional. We received outstanding customer service from this gentleman. He was friendly, patient and helpful, taking the time to answer our questions and make sure we were happy. H... See more

Company replied

Rated 5 out of 5 stars

Deepak the design consultant has been extremely helpful and knowledgeable from the first appointment. Given support/advice with regards our new bathroom. Very patient with me over my choices and nothi... See more

Company replied

Rated 5 out of 5 stars

"I had a wonderful experience working with Deepak on our kitchen design! He was extremely polite, helpful, and highly experienced. His ideas were fantastic and made a huge difference in helping us... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite tr... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Stirchley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Ash Tree Road, Stirchley, West Midlands, B30 2BJ, United Kingdom

  • +441214598908

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

14,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Patience is a virtue

Staff absolutely fantastic, helpful, polite and professional.
Thank you Michelle and team for all the support.

February 19, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Michelle in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Alice was able to find items very…

Alice was able to find items very difficult to locate in the store..
Very helpful and excellent representative of your company

February 15, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Great staff very helpfull

February 12, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Tony, Thank you for taking the time to share your positive feedback. We're delighted to hear that you found our staff to be helpful. We appreciate your kind words and will share your review with our team. - SF

Rated 5 out of 5 stars

Always great service and friendly…

Always great service and friendly staff. Shelly and Becky deserve a pay rise

February 12, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hey Jack, thanks for your five-star review, and I'm glad you enjoyed the service from Shelly and Becky in our Stirchley store. - Dylan

Rated 4 out of 5 stars

I ordered things online

I ordered things online. It was delivered within 48 hours. Everything was fine. The time slot for delivery was a bit confusing. The tracker said my items had been picked up from store at 10.30am and I was next on the list, but it didn't arrive till nearly 3pm. Otherwise everything was fine.

February 10, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hey Stephen, thanks for your positive feedback regarding your online order! - Dylan

Rated 5 out of 5 stars

The staff were really polite and helped…

The staff were really polite and helped me find everything I need . As a group of women walking around the store they where very helpful :) they like to have a laugh and a joke as well :]

February 12, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hey there, thanks for your five-star feedback, and I'm delighted that you enjoyed the service in our Stirchley store! - Dylan

Rated 5 out of 5 stars

Very helpful staff nothing is too much…

Very helpful staff nothing is too much for them. As a bunch of women going round the store for decorating products we needed help =)

February 12, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hey Katie, thanks for your positive feedback, and I'm glad you enjoyed the service in our Stirchley store! - Dylan

Rated 5 out of 5 stars

Does what it says exactly

I normally visit the store but as i needed 6x4 ft panels that wouldn,t fit in the car i decided to order online. Not only did Wickes have the best price per panel, because I wanted 4 then there was no delivery charge. Ordering on their website was extremely easy as was payment and I had the choice of delivery day which was superb. Communication from them was excellent right up to the point they delivered to my door.
I would recommend Wickes to anyone wanting a reliable and trustworthy company. Well done!

February 10, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

I’ve often been served and helped by…

I’ve often been served and helped by Shelley and she always been helpful with a smile and friendly buildery banter. A credit to the team 👍🏻

February 11, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Always a brilliant experience in this…

Always a brilliant experience in this store. A lady called Shelley always goes above and beyond….every.single.time from finding products off the shelves to offering choices I hadn’t thought of. She’s brilliant and incredibly professional. Very funny too! Store is immaculate and I find the new kitchen area works really well. Car 🚙 park has plenty of free space. I love the addition of click and collect. Overall a brilliant shopping experience

February 7, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Lou, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Help from Shelley

I brought a kitchen at Wickes (Stirchley) Shelley helped me find everything I was looking for as I had the measurements but was unsure.
The loveliest lady you could meet, she was very polite and professional.
I couldn’t fault anything, the shop was tidy and shelves were fully stocked. I was also greeted in by the person at the doors and by other staff.

February 10, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Rose, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Staff are so helpful everythink you…

Staff are so helpful everythink you need in one place . Highly recommend .

February 9, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Dean, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Best wickes store around

Best wickes store around , staff always really helpful 👍

February 4, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Very helpful experience today in…Wickes

Very helpful experience today in Stirchley Wickes from Shelley!
I was struggling to find one or two items she asked me if I was ok and helped out.
Thank you

January 28, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great experience

I visited the store on 27 January for some information on flooring. Shelley was very helpful, informative, and friendly. Will be visiting the store again.
I even had help loading the car from a lovely lad but didn't catch his name.

January 27, 2025
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hey Tracey, thanks for your five-star review, and I'm glad that you enjoyed the service from Shelley in our Stirchley store! - Dylan

Rated 5 out of 5 stars

Served by Shelley

Served by Shelley, fantastic service with a smile. Extremely helpful with what I needed and helped me find exactly what I needed and gave me great information. Went this evening and she was brilliant

January 27, 2025
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi Grace, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Best service in a long time from…

Best service in a long time from Shelley
The lovely lady who helped me today really made my mind up on the tiles I have purchased. She loaded them into my car for my aswell, top customer service and credit to the stirchley store

January 26, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Jay, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Really happy with my service and…

Really happy with my service and stirchley branch today Shelley was really helpful with picking my paint. Really please with the match

January 26, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Carole, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Shelley is ace

Shelley was very lovely and friendly and gave great tips and advice.

January 12, 2025
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi Cheryl, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Always find the staff very helpful and…

Always find the staff very helpful and professional. There is always someone available to help

November 19, 2024
Unprompted review
Wickes - Stirchley logo

Reply from Wickes - Stirchley

Hi Claire, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

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