Wickes - Stirchley Reviews 

261
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TrustScore 5 out of 5

4.8

1 Ash Tree Road, Stirchley West Midlands, B30 2BJ, GB

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Rated 5 out of 5 stars

Dipak is really professional. We received outstanding customer service from this gentleman. He was friendly, patient and helpful, taking the time to answer our questions and make sure we were happy. H... See more

Company replied

Rated 5 out of 5 stars

Deepak the design consultant has been extremely helpful and knowledgeable from the first appointment. Given support/advice with regards our new bathroom. Very patient with me over my choices and nothi... See more

Company replied

Rated 5 out of 5 stars

"I had a wonderful experience working with Deepak on our kitchen design! He was extremely polite, helpful, and highly experienced. His ideas were fantastic and made a huge difference in helping us... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite tr... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Stirchley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Ash Tree Road, Stirchley, West Midlands, B30 2BJ, United Kingdom

  • +441214598908

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dipak is really professional

Dipak is really professional. We received outstanding customer service from this gentleman. He was friendly, patient and helpful, taking the time to answer our questions and make sure we were happy. He made us feel welcome and valued. A big thank you for such excellent service—he is a real credit to your team!

October 4, 2026
Unprompted review
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Reply from Wickes - Stirchley

We are so pleased to hear that you received such outstanding and welcoming support during your visit. It is wonderful to know that Dipak was so patient, friendly, and dedicated to answering all of your questions thoroughly. We truly appreciate your kind feedback and are delighted that you felt so valued. -AK

Rated 5 out of 5 stars

Julie was brilliant designing my…

Julie was brilliant designing my kitchen just as I wanted brilliant service very pleased would highly recommend

October 21, 2026
Unprompted review
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Reply from Wickes - Stirchley

We are absolutely delighted to hear that you received such brilliant service from Julie and that your new kitchen was designed exactly to your liking. It is wonderful to know you are so pleased with the final result, and we truly appreciate your kind recommendation and support. -AK

Rated 5 out of 5 stars

Deepak Chauhan

Deepak Chauhan
What can I say, Deepak was brilliant when myself and Shannen came into the store to choose her kitchen.
His experience put us both at ease.
I would highly recommend Deepak he is great.

October 1, 2026
Unprompted review
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Reply from Wickes - Stirchley

We are absolutely thrilled to hear about your fantastic experience choosing a new kitchen. It is wonderful to know that the designer's extensive experience put you both at ease and made the entire process so positive. Thank you so much for sharing your kind recommendation and feedback. -JG

Rated 5 out of 5 stars

Very helpful/knowledgeable design consultant.

Deepak the design consultant has been extremely helpful and knowledgeable from the first appointment. Given support/advice with regards our new bathroom. Very patient with me over my choices and nothing too much trouble. Highly recommend.Hoping that the service going forward is as good.

October 10, 2026
Unprompted review
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Reply from Wickes - Stirchley

Thank you for taking the time to share your review. We are delighted to hear that your design consultant was so knowledgeable, patient, and supportive while helping you choose the right options for your new bathroom. It is wonderful to know that you had such a great experience during your planning stage, and we share your hope that the next steps in your journey go just as smoothly. -JG

Rated 5 out of 5 stars

"I had a wonderful experience working…

"I had a wonderful experience working with Deepak on our kitchen design! He was extremely polite, helpful, and highly experienced. His ideas were fantastic and made a huge difference in helping us achieve exactly what we were looking for. He listened carefully to our needs and transformed our vision into reality.
The company is truly lucky to have such a skilled and thoughtful designer. Highly recommended
Best regards,"
A Farhan

September 30, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Abdul. Thank you for taking the time to share your review with us. We're delighted to hear that your design consultant, Deepak provided such a positive experience and helped bring your kitchen vision to life with his expertise, creativity, and attentive approach. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

I had an incredible experience working…

I had an incredible experience working with Deepak at Wickes in Stirchley. My first Bathroom consultation, he listened carefully to my ideas, respected my budget, and brought fresh design concepts to the table that I never would have thought of on my own.

Looking forward to seeing the potential end results :)

September 25, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hello, We are so pleased to hear about your incredible experience with your bathroom consultation! It's wonderful that our designer listened carefully to your ideas, respected your budget, and brought fresh design concepts to the table. We are delighted that you are looking forward to the potential end results. -JG

Rated 5 out of 5 stars

Adrian from Stirchley branch went above…

Adrian from Stirchley branch went above and beyond in helping to load 6 boxes of heavy tiles into my car. He also sorted out all the paperwork online smoothly and efficiently. Very pleasant, friendly and jovial man.

September 24, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hello, We're so pleased to hear about your fantastic experience at our Stirchley branch! It's wonderful that our team member went above and beyond to assist you with your heavy tiles and paperwork. Thank you for your kind feedback. - FC

Rated 5 out of 5 stars

Excellent service!

September 20, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Kate, We are really pleased that you had a good experience with us and your feedback is greatly appreciated! - FC

Rated 5 out of 5 stars

I was served by Brian he was helpful…

I was served by Brian he was helpful and very polite I would definitely shop here again

September 3, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Jade-ann. Thank you for taking the time to share your review with us. We're happy to see that, Brian was polite and helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Knowledgeable and a great experience

For what I thought would be a a huge ordeal, and a painful kitchen design experience turned into a smooth confidence inspiring appointment with Deepak. From the quick maths to rough drafts on paper to get a full understanding of what we needed, not just what we wanted. I could not recommend a visit to the store for the range and the incredible hospitality.

August 15, 2026
Unprompted review
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Reply from Wickes - Stirchley

We are delighted to hear that your kitchen design experience, which you anticipated to be challenging, turned into a smooth and confident appointment. It's wonderful that Deepak's approach, from initial calculations to rough drafts, helped you understand your needs. We appreciate your high recommendation for our range and hospitality. -AK

Rated 5 out of 5 stars

Great experience

Deepak designed a beautiful and practical kitchen for our space, and provided lots of useful information throughout the process. He was also very understanding when we had to pause going ahead with the project due to other work on the house. Highly recommend!

Jane and Catherine

August 24, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Catherine. Thank you for taking the time to share your review with us. We're so pleased to hear that your design consultant, Deepak helped create a beautiful and practical kitchen design for your home and supported you throughout the process. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I was welcomed into the store by a very…

I was welcomed into the store by a very pleasant lady. She helped me with the app and directed me to the kitchens I had come to view.

August 15, 2026
Unprompted review
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Reply from Wickes - Stirchley

We're so pleased to hear that you were welcomed by a pleasant lady who helped you with the app and directed you to the kitchens you wanted to view. We appreciate your kind feedback, Mrs MacLean. - AB

Rated 5 out of 5 stars

I have previously had a kitchen design…

I have previously had a kitchen design through Julie about four years ago who was excellent and I still love my kitchen today. My son bought a house which needed complete renovation. I automatically recommended him to Wickes and he had an absolutely amazing service from Deepak at Stirchley. From the measuring to design and ordering he was fantastic. My son is 25 and new to all things kitchen/ bathroom etc. He bonded with Deepak immediately and was guided through choices and options which he really had no idea about. Deepak has a way of putting you at ease and helping you make the right decisions. His personality and sense of humour are a delight and I can’t speak highly enough of him.

June 11, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Geraldine. Thank you for taking the time to share your review with us. We're delighted to see that both you and your son had such positive experiences with Wickes. It's fantastic to know that Julie helped create a kitchen you still love today, and that Deepak provided such exceptional support throughout your son's renovation journey. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Exceptional customer service

Omran at the Stirchley store made the whole process of scoping out, ordering and resolving minor issues very straight forward.

He went the extra mile throughout and provided exceptional customer service. The kitchen and appliances were good quality.

August 8, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Ben. Thank you for taking the time to share your review with us. We're really happy to see that Omran provided great customer service, going above and beyond to help resolve the issues you were having. We're also glad to see you find your kitchen and appliances to be good quality. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great experience, great service

The store has loads of displays that give you great ideas of what you want your kitchen and bathroom to look like. The staff are friendly and on hand to help. Our design consultant Deepak was amazing. He listen to what we wanted and made that happen even though both our kitchen and bathroom are small he managed to get all the features I wanted and still gave us space so it didn't look over crowded. He came out to measure up the rooms which helped he understand what he was working with. He talked us through all pur options and made us feel valued. Woukd definitely recommend to anyone creating a bathroom and kitchen for the first time.

July 31, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Miss Ellis,

Thank you for your wonderful 5-star review! We're so pleased to hear that our displays provided great inspiration and that our team was friendly and helpful. It's fantastic that Deepak listened to your needs and created a spacious design for your kitchen and bathroom. We appreciate your recommendation! -Ellysse

Rated 5 out of 5 stars

Bathroom

From a basic enquiry about having our bathroom changed, we've had a great experience, Deepak was friendly, understanding and patient with us as we made our choices and added his expertise in guiding us in the right direction in those areas you just don't consider when you think its just changing a suite and some wall. coverings! He took his time showing us the design and where we asked for changes to see what it would look like with different finishes was happy to oblige us.

July 30, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Rob, we are delighted to hear about your great experience. It's wonderful that our team member was friendly, understanding, and patient, providing expert guidance and happily accommodating your design changes. We appreciate your kind words! -LG

Rated 5 out of 5 stars

Kitchen Quotation/Design

Deepak was very professional and explained different option's for our kitchen design. Very patient and nothing was too much.
Sharon & Steve

July 31, 2026
Unprompted review
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Reply from Wickes - Stirchley

We're delighted to hear that Deepak was professional and patiently explained the various options for your kitchen design. It's wonderful to know that nothing was too much trouble. - AB

Rated 5 out of 5 stars

Best good service costumer deepak he is…

Best good service costumer deepak he is so good at for kitchen design

July 31, 2026
Unprompted review
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Reply from Wickes - Stirchley

We're so pleased to hear you received such good service from Deepak with your kitchen design. Thank you for sharing your positive feedback! -AK

Rated 5 out of 5 stars

Deepak certainly knows his stuff

Deepak certainly knows his stuff, changed our kitchen design when he realised the original plan would not work, he’s plan would ! Top service after visiting the store and choosing the add on’s required, Deepak took us through all options then finally showing us the final version with a printed out plan and CAD image, very useful when imagining your kitchen.
Very recommended indeed.

July 8, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Paul. Thank you for taking the time to share your review with us. We're delighted to see Deepak's expertise helped create the perfect kitchen design for your space. It's great to know he guided you through all the options and provided clear plans and images to bring your ideas to life. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

From the moment I walked into Wickes

From the moment I walked into Wickes, Deepak Chauhan provided outstanding customer service. I wasn't completely sure what I wanted, but he took the time to listen, answer all my questions, and guide me through the options without any pressure.

He was patient, knowledgeable, and made the whole experience feel easy and stress-free. Thanks to his advice, I left feeling confident that I'd made the right choice.

Deepak is a real credit to Wickes, and his professionalism and friendly approach made all the difference. I would highly recommend both Deepak and Wickes to anyone looking for excellent customer service. Thank you for making what could have been an overwhelming experience such a positive one!

July 6, 2026
Unprompted review
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Reply from Wickes - Stirchley

We're delighted to hear that Deepak provided such outstanding customer service. It's wonderful that he took the time to listen, answer your questions, and guide you without pressure, making your experience easy and stress-free. We appreciate your kind words and recommendation. - AB

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