Wickes - Stirchley Reviews 

261
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TrustScore 5 out of 5

4.8

1 Ash Tree Road, Stirchley West Midlands, B30 2BJ, GB

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Rated 5 out of 5 stars

Dipak is really professional. We received outstanding customer service from this gentleman. He was friendly, patient and helpful, taking the time to answer our questions and make sure we were happy. H... See more

Company replied

Rated 5 out of 5 stars

Deepak the design consultant has been extremely helpful and knowledgeable from the first appointment. Given support/advice with regards our new bathroom. Very patient with me over my choices and nothi... See more

Company replied

Rated 5 out of 5 stars

"I had a wonderful experience working with Deepak on our kitchen design! He was extremely polite, helpful, and highly experienced. His ideas were fantastic and made a huge difference in helping us... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite tr... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Stirchley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Ash Tree Road, Stirchley, West Midlands, B30 2BJ, United Kingdom

  • +441214598908

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Where do I start !!☺️

Where do I start !!! When I walked in I knew nothing about kitchens !!! Julie greeted me with a lovely hot coffee and sat me down and guided me through the whole process in such a professional but understanding way ... making suggestions of what we may need or not need ... She helped me so much in picking the affordable options for my budget and didnt push at all to choose something which i couldnt afford ?....which I cannot tell you how much i appreciated !... she gave me time to think it through ...1 year to be precise !!🤣 ...(.we are renovating !!!!)...and she kept me informed of when the sales were running so that I could get a good deal !!! She explained the payment process so well ...which has given me alot of flexibility ...so I can adapt the design if needs be and there is a zero % monthly payment process ...which again adds flexibility with finances !!! So thankyou Julie !!! Wickes you have a real gem in Julie.... she is Gold dust !!!✨️

March 24, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Sarah,

We're thrilled to hear that you had a positive experience and that you felt supported throughout the kitchen design process. It's great to know that Julie was able to guide you and provide affordable options. Thank you for your positive feedback! -Ellysse

Rated 5 out of 5 stars

We visited Stirchley Wickes yesterday…

We visited Stirchley Wickes yesterday to have a bathroom designed , we saw Julie Lovell , she was so friendly & helpful that we are delighted with our new bathroom design , thank you Julie

March 18, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Tracey, We appreciate you sharing your feedback. We're happy to hear that you are delighted with the friendly design experience from Julie. Thank you! - Sean

Rated 5 out of 5 stars

Super helpful staff

I always use this store as I find the staff super helpful. had to return some items this time. Neil the store manager was on hand to process this for me. I caught them just before closing and was still met with a smile. Never a bad experience here.
Thanks again Neil!

March 19, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Daniel, We appreciate you taking the time to share your positive experience in our store. We're happy to hear that Neil was helpful and that you were met with a smile. Thank you for your feedback! - Sean

Rated 5 out of 5 stars

Great experience at Wickes Stirchley

Great experience at Wickes Stirchley. Dave D was super helpful and couldn’t do enough for us! Thanks pal!

March 14, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Tony, Thank you for taking the time to share your feedback with us. It is wonderful to hear that you had a great experience at our Stirchley branch and that Dave was able to provide excellent customer service. -SM

Rated 5 out of 5 stars

We had decided to purchase a full…kitchen

We had decided to purchase a full kitchen at the stirchly wikes and the representative Deepak Chauhan was fantastic showing all types and giving a great indepth review of all types of kitchens also taking in what we wanted.

March 5, 2026
Unprompted review
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Reply from Wickes - Stirchley

We appreciate you sharing your experience. We're happy to hear that Deepak Chauhan provided a fantastic and in-depth review of our kitchen options, aligning with your preferences. -AK

Rated 2 out of 5 stars

Stirchley branch

Stirchley branch. Unbelievably rude staff member. No apology for £10 short change for example.

March 1, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Steve.

Thanks for your feedback. I’m really sorry to hear about your experience at our Stirchley branch. This isn’t the level of service we aim to provide. We’ll pass this on to the team to have this looked into further. - PP

Rated 5 out of 5 stars

Julie really helped and made things a…

Julie really helped and made things a lot easy for me when designing and ordering a new kitchen with her, she couldn’t of been anymore help

February 22, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Adam. Thank you for taking the time to share your review with us. We're delighted to see that Julie was really helpful and made the process of ordering your new kitchen easy. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Excellent bathroom buying experience

We had an excellent experience buying a bathroom from Julie Lovell at Wickes. She came to measure up the room and planned out a fantastic design that we really needed. Julie was very helpful answering all of our questions and breaking down the quote for us to help us save but also get a great product.

February 19, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Luke,

We're happy to hear that you had an excellent experience purchasing a bathroom. It's great to know that the design met your needs and Julie answered all of your questions. Thank you for your positive feedback. -Ellysse

Rated 5 out of 5 stars

Deepak is an amazing worker

Deepak is an amazing worker, who was extremely helpful, understanding and patient as he helped me design my kitchen. He gave me a wide range of options and took me through each one. He listened to my ideas and created my dream kitchen.

February 10, 2026
Unprompted review
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Reply from Wickes - Stirchley

We appreciate you sharing your feedback. We're happy to hear that our worker was extremely helpful, understanding, and patient as they helped you design your kitchen. It is great they listened to your ideas. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Helpful and efficient

Deepak helped us with designing our utility space. He made useful suggestions based on our own ideas. He was proactive in showing us different ideas to get the best out of our space within budget. All with a smile on his face. Many thanks Deepak.

January 27, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Suze, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Deepak was able to offer ideas while accommodating to your needs and budget! -SM

Rated 5 out of 5 stars

Home Visit…very convenient

Omran was very courteous and friendly and also very knowledgeable. He came up with a great design plan to make my downstairs bathroom more suitable for my upcoming hip op. I was trying to figure out how to fit in a walk in shower. I have a follow up appointment at the showroom tomorrow.

February 2, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Corrie, Thank you for sharing your experience with us! It is wonderful to hear that Omran was able to deliver excellent customer service while accounting for your neds. -SM

Rated 4 out of 5 stars

Wonderful customer service

Wonderful customer service, ready to help and with respect l

February 5, 2026
Unprompted review
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Reply from Wickes - Stirchley

We appreciate you sharing your experience with us, and we're so glad to hear that our team provided wonderful and respectful support. -AK

Rated 5 out of 5 stars

Highly recommend Deepak

A big thank you to Deepak for his advice and designs for our bathroom which use the small space efficiently and look great too. He was very patient when we visited the store and showed us lots of options to customise. He also went the extra mile to update our order on his day off so we could book the delivery in time for the work to start. I highly recommend Deepak to anyone looking to update their bathroom.

February 5, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Grace.

We appreciate you sharing your experience. We're happy to hear that our team member was helpful in designing your bathroom, using the small space efficiently, and providing options to customize. It's great to know they went the extra mile to update your order. Thank you for your recommendation.- PP

Rated 5 out of 5 stars

We had a great experience with Deepak…

We had a great experience with Deepak in the Stirchley store, his knowledge and manor was excellent, clear communication and understanding, would highly recommend him if wanting a kitchen designing.

January 28, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Matthew, we appreciate you sharing your experience. We're happy to hear that our colleague's knowledge, clear communication, and understanding were excellent during your kitchen design. -LG

Rated 5 out of 5 stars

Helpful

Deepak was very patient & helpful with coming up with our quote & was very nice!

January 30, 2026
Unprompted review
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Reply from Wickes - Stirchley

We're happy to hear that Deepak was helpful and patient during your quote process. Thank you for your positive feedback; we appreciate it! -AK

Rated 5 out of 5 stars

New kitchen

I needed a new kitchen and I can't rate my design consultant Deepak Chauhan highly enough. He designed a wonderful kitchen which is very practical and affordable. He was a joy to work with! 10/10

January 17, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Vanessa. Thank you for taking the time to share your review with us. We are really happy to see that your design consultant, Deepak, done a great job designing your kitchen which you find very practical. We are also happy to see that he was a joy to work with. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Fab service

Went to wickes for a new kitchen deepak our advisor was absolutly fab new what he was on about then when he came to our home to asses he talked us thru all the plans and sizes to make best use of my space and fit in what I required

January 21, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Susan,

We're happy to hear that Deepak was helpful during your kitchen renovation! It's great to know they guided you through the plans and sizes to maximize your space. Thanks for your positive feedback. -Ellysse

Rated 5 out of 5 stars

We had a great experience with Deepak…

We had a great experience with Deepak Chauhan who helped us with the design of our bathroom and choice of fittings. He listened to our requirements and with his in-depth knowledge he designed us a new bathroom that we will be proud to show our guests.

January 10, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi John Hemming, We appreciate you sharing your feedback. It's wonderful to hear that Deepak Chauhan's expertise helped you design a bathroom that you'll be proud of. -LC

Rated 5 out of 5 stars

I needed a new kitchen booked an…

I needed a new kitchen, i booked an appointment Deepak came round and done the measurements and then went on to design a new kitchen.
Deepak was such a wonderful individual who was extremely helpful and very experienced,nothing was too much trouble for him.
Together we came up with a kitchen design which is very practical and also affordable.
I would highly recommend the service provided by this outlet.

January 18, 2026
Unprompted review
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Reply from Wickes - Stirchley

HI Razaq, Thanks for taking the time leaving your review. We are happy to hear that Deepak was able to come out to your house and measure the space for your kitchen and managed to come up with a design that is practical and affordable. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Me and my husband bought the kitchen…10/10 to Wickes Stirchley

Me and my husband bought the kitchen unit from wicked. The experience we got was 10/10. Everyone in the store were so much helpful. Starting from the female store manager to everyone.
Our greatest gratitude is to our kitchen planner Julie Lovell. She went up and beyond to make our lives as stressful as possible free as possible. From day one when we gave her our kitchen dimensions.
She was kind attentive and willing to help. She designed our kitchen with so much love and precision it is unbelievable.
Each time we had questions and queries she was there all the way. Now we look at our kitchen with joy and pride. Thank s to this remarkable lady who does her work with diligence Julie Lovell.
And thank you to all the staff in Wickes Stirchley 🙏🏽❤️

December 22, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hello Khukhu, thanks for your five-star review, and I'm glad that you enjoyed the design service from Julie in our Stirchley store, enjoy your new space! - Dylan

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