Wickes - Stirchley Reviews 

246
TrustScore 4.5 out of 5

4.7

1 Ash Tree Road, Stirchley West Midlands, B30 2BJ, GB


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Rated 5 out of 5 stars

From a basic enquiry about having our bathroom changed, we've had a great experience, Deepak was friendly, understanding and patient with us as we made our choices and added his expertise in guiding u... See more

Company replied

Rated 5 out of 5 stars

The store has loads of displays that give you great ideas of what you want your kitchen and bathroom to look like. The staff are friendly and on hand to help. Our design consultant Deepak was amazing.... See more

Company replied

Rated 5 out of 5 stars

Omran at the Stirchley store made the whole process of scoping out, ordering and resolving minor issues very straight forward. He went the extra mile throughout and provided exceptional customer se... See more

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Rated 1 out of 5 stars

Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite tr... See more

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Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Stirchley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Ash Tree Road, Stirchley, West Midlands, B30 2BJ, United Kingdom

  • +441214598908

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

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4.7

All reviews

(246)

13,831 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Deepak

A big thank you to Deepak for his advice and designs for our bathroom which use the small space efficiently and look great too. He was very patient when we visited the store and showed us lots of options to customise. He also went the extra mile to update our order on his day off so we could book the delivery in time for the work to start. I highly recommend Deepak to anyone looking to update their bathroom.

February 5, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Grace.

We appreciate you sharing your experience. We're happy to hear that our team member was helpful in designing your bathroom, using the small space efficiently, and providing options to customize. It's great to know they went the extra mile to update your order. Thank you for your recommendation.- PP

Rated 5 out of 5 stars

We had a great experience with Deepak…

We had a great experience with Deepak in the Stirchley store, his knowledge and manor was excellent, clear communication and understanding, would highly recommend him if wanting a kitchen designing.

January 28, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Matthew, we appreciate you sharing your experience. We're happy to hear that our colleague's knowledge, clear communication, and understanding were excellent during your kitchen design. -LG

Rated 5 out of 5 stars

Helpful

Deepak was very patient & helpful with coming up with our quote & was very nice!

January 30, 2026
Unprompted review
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Reply from Wickes - Stirchley

We're happy to hear that Deepak was helpful and patient during your quote process. Thank you for your positive feedback; we appreciate it! -AK

Rated 5 out of 5 stars

New kitchen

I needed a new kitchen and I can't rate my design consultant Deepak Chauhan highly enough. He designed a wonderful kitchen which is very practical and affordable. He was a joy to work with! 10/10

January 17, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi, Vanessa. Thank you for taking the time to share your review with us. We are really happy to see that your design consultant, Deepak, done a great job designing your kitchen which you find very practical. We are also happy to see that he was a joy to work with. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Fab service

Went to wickes for a new kitchen deepak our advisor was absolutly fab new what he was on about then when he came to our home to asses he talked us thru all the plans and sizes to make best use of my space and fit in what I required

January 21, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Susan,

We're happy to hear that Deepak was helpful during your kitchen renovation! It's great to know they guided you through the plans and sizes to maximize your space. Thanks for your positive feedback. -Ellysse

Rated 5 out of 5 stars

We had a great experience with Deepak…

We had a great experience with Deepak Chauhan who helped us with the design of our bathroom and choice of fittings. He listened to our requirements and with his in-depth knowledge he designed us a new bathroom that we will be proud to show our guests.

January 10, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi John Hemming, We appreciate you sharing your feedback. It's wonderful to hear that Deepak Chauhan's expertise helped you design a bathroom that you'll be proud of. -LC

Rated 5 out of 5 stars

I needed a new kitchen booked an…

I needed a new kitchen, i booked an appointment Deepak came round and done the measurements and then went on to design a new kitchen.
Deepak was such a wonderful individual who was extremely helpful and very experienced,nothing was too much trouble for him.
Together we came up with a kitchen design which is very practical and also affordable.
I would highly recommend the service provided by this outlet.

January 18, 2026
Unprompted review
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Reply from Wickes - Stirchley

HI Razaq, Thanks for taking the time leaving your review. We are happy to hear that Deepak was able to come out to your house and measure the space for your kitchen and managed to come up with a design that is practical and affordable. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Me and my husband bought the kitchen…10/10 to Wickes Stirchley

Me and my husband bought the kitchen unit from wicked. The experience we got was 10/10. Everyone in the store were so much helpful. Starting from the female store manager to everyone.
Our greatest gratitude is to our kitchen planner Julie Lovell. She went up and beyond to make our lives as stressful as possible free as possible. From day one when we gave her our kitchen dimensions.
She was kind attentive and willing to help. She designed our kitchen with so much love and precision it is unbelievable.
Each time we had questions and queries she was there all the way. Now we look at our kitchen with joy and pride. Thank s to this remarkable lady who does her work with diligence Julie Lovell.
And thank you to all the staff in Wickes Stirchley 🙏🏽❤️

December 22, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hello Khukhu, thanks for your five-star review, and I'm glad that you enjoyed the design service from Julie in our Stirchley store, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Dave D was welcoming and open to help…

Dave D was welcoming and open to help me navigate the flooring section! I am new to the measurements and differences in styles and he helped me pick the right flooring for my budget! One of the most helpful staff I have met so far and I will be back to the paints next.

January 16, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hey Tamara, thank you for your wonderful feedback and I'm glad that Dave in our Stirchley store was helpful with your flooring queries! - Dylan

Rated 5 out of 5 stars

I don’t usually write reviews

I don’t usually write reviews, but I’m so impressed with the quality of service that a member of staff continually provides at the Stirchley branch. I’m a regular customer and I have to say he is always friendly respectful and goes out of his way to be helpful. Nothing is too much trouble.
Thank you Dave D.🙂

January 7, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Dave, We appreciate you taking the time to leave us this fantastic review. We're so glad to hear that you are impressed with the consistently high-quality service at our Stirchley branch. -LC

Rated 5 out of 5 stars

Amazing service Omran & Jon

Amazing service from Omran from the Stirchley store, really helpful. Store manager Jon was a great help too would shop again!

November 26, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Mr Rahman, Thank you for taking the time to share your feedback with us. It is fantastic to hear that Omran and Jon were able to meet your standards and provide a positive experience in out Stirchley store for you. -SM

Rated 1 out of 5 stars

Security guards more and more unmannered

I was yesterday to Stirchley to check Plywood and OSB. The security guard told me there were just 10 minutes lest, it was decent and I had enough time.

After I finished looking at all options the same security lad came to me and said "Chap!, is over!".

I felt absolutely offended by the guy. I'm 51 years this week and the lad looked in his 30 maximum. I told him that it was very disrespectful to address an older person like this, it was extremely rude, not only like a person but also addressing this to a customer. He didn't apologise but he kept his determination.

I just ignored him and left the shop, I hope to never return again. If security agents pick-up on customers on their whim, I doubt those businesses can thrive.

January 2, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hi Adrian, Thanks for taking the time leaving your review. We are sorry to hear about the issues you had in the Stirchley store this is not the kind of service we aim to provide at our stores. I have sent a request for further information. Thanks again for the feedback. -JL

Rated 5 out of 5 stars

Julie Lovell made some great…

Julie Lovell made some great suggestions which I've incorporated into my design. She also included my trade discount and boxing day discounts. Thanks Julie.

January 1, 2026
Unprompted review
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Reply from Wickes - Stirchley

Hey there, thanks for your wonderful feedback, and I'm delighted that Julie was super helpful throughout your design and discounts, enjoy your new space! - Dylan

Rated 5 out of 5 stars

5 star service & then some!

I was dreading going in store to try & explain what I was after…
Seriously shouldn’t have worried at all!
When I got there, Julie had nailed the design of the kitchen I wanted - and all from a 5 minute phone call following a home visit to take measurements.
Painless, exciting and I’m one happy bunny!

November 15, 2025
Unprompted review
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Reply from Wickes - Stirchley

We're so happy to hear that your experience with Julie was painless and exciting! It's great to know that the design met your expectations following the home visit and phone call. Thank you for sharing your positive feedback! -AK

Rated 5 out of 5 stars

Went in store to buy a toilet it wasn't…

Went in store to buy a toilet it wasn't stocked on the shelf Neil went out his way to get it from the back and helped me load it in my car he was very friendly and professional he is a credit to the store

October 22, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi, Christine. Thank you for taking the time to share your review with us. We are happy to see that, Neil, was professional and friendly, going above and beyond to provided great customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

New Kitchen for a complete kitchen rebuild

I recently visited your Stirchley store with my with my wife to look at the kitchens on display. We spoke to a lady called Julie Lovell who from the start was very pleasant and professional about what we wanted from our kitchen. Julie arranged a home visit to measure up for a new kitchen and left after arranging a meeting at the store later that week. We met Julie in store and she showed us the design that she had done, it followed exactly what we were after, she met every expectation we were after. We purchased the kitchen then and there with the delivery date all sorted, and I left the store with a very happy wife.
We found Julie Lovell to be a very professional and pleasant person in dealing with our new kitchen.
Many thanks for all the help.

October 5, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi http://spklr.io/62040Bz1ye, We appreciate you sharing your experience in our Stirchley store. We're happy to hear that the kitchen designer Julie Lovell met your expectations and that you were pleased with the service you received. Thank you for your positive feedback; we value it! -LC

Rated 5 out of 5 stars

Very professional

Very professional. Keeps us informed- respectful of our property- advised us of options.

October 20, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Roy, we appreciate you sharing your positive experience! We are happy to know we met your expectations with our professional service. -LG

Rated 5 out of 5 stars

Door hardware purchase

Came to buy some hardware for new doors at Stirchley today but needed some help.
Jaz came to advise me and without his time and very friendly and expert help, I am sure I would not have purchased the correct items.
Lady 057 on till 3 ( time 11.14 ) was very helpful as well
Great service!

October 23, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Sheelagh, we're happy to hear that you received expert help during your visit. We appreciate you mentioning the team members who assisted you. It's great to know they provided such excellent service! -LG

Rated 5 out of 5 stars

Excellent customer service

I came into the stirchley store to buy paint. The store was short on staff so I approached the tills where I was served by Brian he got some one to cover him on tills and mixed my paint he then took me back to the till and served me throughout he was friendly and chatty excellent service

October 22, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hey Trudy, thanks for your five-star review, and I'm delighted that Brian was able to help you out in our Stirchley store with paint mixing! - Dylan

Rated 5 out of 5 stars

Deepak @ Stirchley store at kitchen…

Deepak @ Stirchley store at kitchen department was very helpful and friendly he was professional

October 17, 2025
Unprompted review
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Reply from Wickes - Stirchley

Hi Rebecca, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

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