Wickes - Sutton In Ashfield Reviews 

130
TrustScore 4.5 out of 5

4.6

44 Station Road, Sutton In Ashfield Nottinghamshire, NG17 5FH, GB


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Rated 5 out of 5 stars

We recently had our bathroom, en-suite and downstairs w/c designed and fitted out by Wickes. Neil at the Sutton in Ashfield store was extremely helpful, knowledgable and patient when designing the pro... See more

Company replied

Rated 5 out of 5 stars

We have just bought a Kitchen from Wickes Sutton in Ashrfield. Neil helped us all the way from coming to our home, listening to what we wanted and designing the kitchen for us only slightly tweaking i... See more

Company replied

Rated 2 out of 5 stars

Was there 40 mins buying for a job , week later got parking fine , ridiculous money grabbing luckily got sorted but all the old or vulnerable people would get the letter and panick and pay , will not... See more

Company replied

Rated 5 out of 5 stars

Aimee at Sutton in Ashfield branch was absolutely amazing. Whilst ensuring the best interests of the company she helped us make the best decisions. She stopped what she was doing to help us out. Was... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Sutton In Ashfield

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 44 Station Road, Sutton In Ashfield, Nottinghamshire, NG17 5FH, United Kingdom

  • +441623517515

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.6

All reviews

(130)

13,922 reviews in the last 12 months

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Rated 5 out of 5 stars

Bathroom and en-suite update

We went to wickes for a bathroom and en-suite quote an appointment was made to visit our home and we meet Neil Morgan he was very helpful and gave loads of ideas and suggestions as to what would fit and work , we then had an appointment at the store to go over the plans he had drawn up and to choose styles etc he was very patient with all of our ideas
I would highly recommend him

July 22, 2024
Unprompted review
Wickes - Sutton In Ashfield logo

Reply from Wickes - Sutton In Ashfield

Hi Zoe Bendall,

Thanks for taking the time to reach out to us to share your experience with the designer in our store, I'm glad to learn that Neil was able to arrange a visit to the property to assess the room and give ideas and suggestions about things that would work and fit in the room and then to arrange you to visit the store to go over the plans you have discusses all whilst being patient with your ideas. - SF

Rated 5 out of 5 stars

Bathroom design

We went to see a guy called Neil Morgan who drew up our new bathroom. He was very patient with us because my wife kept changing her mind about things but nothing was too much trouble for him.A very helpful person

July 22, 2024
Unprompted review
Wickes - Sutton In Ashfield logo

Reply from Wickes - Sutton In Ashfield

Hi Karl, thanks for taking the time to share this feedback, we are pleased to hear that Neil was patient and that nothing was too much trouble, we appreciate you taking the time to let us know. RD

Rated 1 out of 5 stars

Disgusting service

I would leave minus stars if this was an option. My mum and dad have had a bathroom from Wickes on finance and they have had nothing but trouble with it. Their recent problem is with a leaking toilet. The plumber first came out and advised it was condensation which was incorrect, they came out again to look at it and now Wickes cannot get in touch with the plumber to arrange a new toilet. This has been going on since the beginning of June. My Dad is disabled and they have no toilet meaning that they have to come to my house to use the toilet causing him more pain. Wickes are aware of this and have no sympathy in their responses at all. They have paid a premium for issues like this to be sorted which is not happening and when my parents have tried to arrange a plumber themselves they said the warranty would be void. Absolutely disgusting service and I will be telling everyone to go somewhere else.

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Wickes cowboys

I have had a kitchen from Wickes only to have parts not finished other parts not fit to be used I told them I would like bespoke parts made to fill up the ends like I made in the old kitchen the designer said talk to the fitter about that I was told this, I know now this is there way of getting out of it not doing it.
I have the old waste pipes still in the wall with polystyrene pushed in the ends custom service say this is okay the plinth as a bit added to fill the gap at the end when the main peace as a finished rounded end the other peace is cut straight so they don't look right it sticks out when you walk in the room.
The worktop has a crack in it from the slow cooker just being on the top. The fridge you can't open the door to get the salad tray out plus the top shelf you can't use because of the height of it.
The designer we told him and the fitter that we where putting paneling back on the walls but with how the door's open you can't fit paneling custom service say this is my problem if I was told this I would of had the walls skimmed before installing I wish I had never walked in the shop the only thing that Wickes care about is the money I have had a skip in my front garden for three months.
We have had to start paying because we signed up for finance customer service is next to useless.

April 2, 2024
Unprompted review
Wickes - Sutton In Ashfield logo

Reply from Wickes - Sutton In Ashfield

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

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