Terrible experience sadly. Ordered a kitchen installation with multiple delays, wrong item and delayed deliveries, poor installation and mistakes by subcontracted builders. Been waiting almost 1.5... See more
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I am local to the Sutton Surrey store, and can honestly say I have never had a bad experience there. They will always help, asking me themselves, if they can’t they send me on the right direction... See more
Company replied
I want to leave an excellent review for Tracy at Wickes Sutton. Her customer service was genuinely outstanding, she was patient, understanding, and extremely observant, and she made the whole experi... See more
Company replied
Managed to get everything I needed to start a new job, my first as a self employed decorator. Was pointed in the right direction by one member of staff, who knew exactly where things were, makin... See more
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Company details
About Wickes - Sutton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, United Kingdom
- +442086418765
4.7
Excellent
193 reviews
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This company invites their customers to review, whether positive or negative
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Shakira was very helpful
Shakira was very helpful. She patiently made several changes to the order as requested. Very satisfied with the service.
September 6, 2024
Unprompted review
Reply from Wickes - Sutton
Hello Lal, thanks for sharing your amazing feedback, and I'm delighted that Shakira in our Sutton store was very helpful with your order! - Dylan
Great customer service from David at Wickes…
Just had a great experience at Wickes Kimpton Park - absolutely first class customer service from David - helped me with my enquiries- very knowledgeable and helpful! Thank you!!
September 8, 2024
Unprompted review
Reply from Wickes - Sutton
Hi, Rich. Thank you for taking the time to share your review. I'm really pleased to see that, David, was helpful and provided first class customer service on your visit. Thank you again for your kind feedback. - Scott H
Shakira top score
September 6, 2024
Unprompted review
Reply from Wickes - Sutton
Hey there, thanks for your positive review! - Dylan
New kitchen
I came to order a new kitchen for my daughter’s flat. I had all of the measurements but needed a little guidance and the lady that helped me …Ria, was absolutely superb. She showed me everything I needed and helped the choose the best value. I couldn’t fault the service and thank you Ria….. for a job very well done
August 12, 2024
Unprompted review
Reply from Wickes - Sutton
Hi There, thanks for taking the time to share this feedback. RD
Help with kitchen
Great customer service and help with choosing the best option by Rachel Camilleri.
August 6, 2024
Unprompted review
Reply from Wickes - Sutton
Hello Michal, thanks for your five-star review, and I'm delighted that Rachel was first class throughout your kitchen design, enjoy your new space! - Dylan
Wickes Sutton, Surrey.
After a mess up and failed delivery yesterday, I called the store as I was really annoyed (but not rude) I was helped, by Anna, Kiran & finally Lara who managed to put things right and get my itmes to me first thing this morning. The customer service was excellent and I want to thank them for their efforts and for putting right the mistakes made by their delivery service.
July 26, 2024
Unprompted review
Reply from Wickes - Sutton
Hi JM,
Thanks for taking the time to share your recent feedback with us, im sorry to hear you had issues with a failed delivery on this order but i am glad to hear Anna, Kiran and Lara were able to assist you in getting the items out to you this morning for the project to get underway. - SF
Customer Service - Chris Mosengo
I recently had the pleasure of being assisted by Chris Mosengo, and I cannot express enough how grateful I am for his exceptional service. From the moment I reached out with my concerns, Chris listened attentively and showed genuine empathy towards my situation. He swiftly provided a practical solution and went above and beyond by arranging for the missing item to be delivered as soon as possible.
Chris's professionalism and dedication to customer satisfaction were truly commendable. He not only resolved my issue efficiently but also made the entire process stress-free and pleasant. His prompt and proactive approach made all the difference, and I felt valued and respected as a customer.
Thank you, Chris, for your outstanding support and for turning a frustrating experience into a positive one. Your commitment to excellence is truly appreciated, and I highly recommend your services to anyone in need of reliable and empathetic assistance. Keep up the great work!
July 21, 2024
Unprompted review
Reply from Wickes - Sutton
Hi, Priyanka. Thank you for taking the time to leave your review. I'm really happy to learn that, Chris, was able to help assist you with your issue regarding your missing item. I'm also glad to see that, Chris, offered excellent customer service turning a frustrating experience into a positive one. Thank you again for your kind feedback. - Scott H
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