Wickes - SwanseaReviews 

I would like to say a huge thank you to Mateo, our bathroom designer. He listened attentively to our requirements and gave us excellent advice and had a great eye for detail, while designing our bathroom.
Mateo always responded to phone calls and emails and executed what he promised to do. I would recommend Wicks.

I'd like to comment on Anna, she delt with us on selecting a kitchen. Have to say she was amazing, pointed out pitfalls, answered every question, made suggestions and had the patience of a saint! Anna was the ultimate professional throughout the whole experience. Well done Anna I would highly recommend you and hope that wicks appreciate your commitment to your job!

Prior to paying a deposit they couldn't have been more helpful, from the moment they took a 2k deposit off me they became horrendous. Fault after fault and a really useless customer service team!
Staff were rude and extremely unhelpful. Never again

We had a great experience designing the kitchen with Mateo at your Swansea store. He was very approachable and knowledgeable, and thorough in the design process while advising and taking into consideration of budget and our ideas. Very happy with the service. Thank you!

Was helped by a gentleman named John for screws and drill bit was so helpful and really went out of his way to help Swansea store the cashier I did not catch her name was polite and helpful also well done brilliant shopping experience

Our meetings with Ania were great. Following the home visit we met to talk through the designs. Ania produced a plan that we loved & was skilful offering great suggestions that we wouldn’t have thought of. We had lots of questions which she answered with knowledge & expertise & talked us through every step of the process with her professional & friendly personality.

Wanting help with designing a kitchen, I contacted Wickes in Swansea. Making an appointment was very straightforward, especially for a pensioner like myself.
My wife and I turned up at the allotted time and I was greeted by a design consultant by the name of Anna Lysik. The mention of Anna‘s name is deliberate because she earned all the plaudits I want to give her in not only the work she put in but in her understanding our requirements apparently so easily. Our kitchen was completed in good time, paid for, and on our way feeling very good for choosing Wickes as our supplier. Very good choices available even including the electrical goods in the design.
I would recommend anyone needing this service to use Wickes and in particular this consultant. Thank you all.

Katie was fantastic—friendly, chatty, and incredibly knowledgeable. She made the whole process easy and stress-free, listening to exactly what I wanted and never pushing anything unnecessary. She advised me on the best ranges and products to get the most from my budget, and made brilliant use of the space.

Katie was very knowledgeable and helpful, and made the whole process problem free.She didn't push us to purchase anything that we didn't want, but advised us professionally about the items we did want. She has a great attitude and is perfect for this job.

We are having an extention and needed a new kitchen. Katie was amazing she listened to everything. Katie utilised the space amazingly and I love my kitchen design.
I had to bring my children to the appointment ( as you can imagine they were getting fed up). Katie chatted to them and was very polite and understanding. I couldn't recommend her enough.

Katie has provided a very friendly and professional service throughout our home and in store visits.
Having no idea of any designs or preferences at the time, Katie confidently guided us through options and recommended suitable designs, making the whole experience affordable and enjoyable.
Katie would certainly be my recommended choice to anyone who is considering any kitchen / bathroom projects.

We went to Wickes on Carmarthen Rd Swansea today looking for a solution as our IKEA drainage system under the kitchen sink was damaged. A young man named Matt helped us and successfully found the products we needed to fix the problem he was very helpful. Thank you Matt.

The gentle man on the till (Steve Lowe) is a credit to the company.He always greet you with a smile and asks how you day is going.

Excellent customer service,can’t do enough for you.knows what he’s talking about.

We were buying a sink and Katie was extremely helpful, friendly. Just what you want.

I had trouble putting a new blade on a hacksaw and I went to my local Wicks where Alex St.Pierre changed it for me. He was so helpful and lovely. Well done Alex above and beyond

Called at Swansea Wickes to view a few garden items, some decking , fence panels bagged stone, etc. We saw what we wanted and ordered and arranged delivery with SHAKIL. All professionally sorted and delivered today. Well done!

Big thank you to Mateo. Couldn’t ask for anything more. From the consultation, design and customer service second to none. Great knowledge and expertise on how to make the most of space and what can be achieved. Thanks again

Very helpful. Andrew & Tahmina helped us to get compost into car.

After my plan was drawn up for a new cloakroom and bathroom, there was questions I wanted to know as there things that didn't make sense, saw items i didn't think i needed and there was items not on there, but been charged for labour work?

Then the installaton man texted the following week to say he was calling to my home one evening to survey my home, didn't arrive and when I texted him the next day to asked if when would he be likely to call, he didn't reply back at all.

I been calling my store several times, left messages but nobody calling back. Communication has been very poor. I also wanted to change some ideas of my plan but I'm getting nowhere.

Call the national call centre and very unhelpful. Not getting anywhere with this. I dread to think where is going to now.