Wickes - Swindon Reviews 

297
TrustScore 5 out of 5

4.8

57 Gipsy Lane, Swindon Wiltshire, SN2 8DH, GB


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Rated 1 out of 5 stars

I am very disappointed with the way Wickes treat their customers who request a refund. Customer services is non existent, it took weeks before I eventually got a reply from them. I have been expectin... See more

Company replied

Rated 5 out of 5 stars

I rang my Swindon store to check if what I wanted was in stock as it's a 20 minute drive from where I live. I spoke to Melinda who was extremely helpful. She found what I was looking for, confirmed it... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from Simon Whitaker (Swindon sore) was with us throughout our kitchen renovation from planning to queries and problems. You'll always have a few things go wrong when ordering a wh... See more

Company replied

Rated 5 out of 5 stars

Charlotte is amazing. She has served me so many times and without fail she’s 5 ⭐ service. Today I forgot my boss’s card and had a really bad day at the garage and I was so worried I drove all the wa... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Swindon

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 57 Gipsy Lane, Swindon, Wiltshire, SN2 8DH, United Kingdom

  • +441793610701

4.8

Excellent

TrustScore 5 out of 5

297 reviews

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4.8

All reviews

(297)

13,831 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with bathroom fitting

Wickes were very helpful throughout the process, from designing the bathroom to organising the fitting. Simon and the Red Dragon team were professional, and got the bathroom fitting done quickly and to a high standard. They were cooperative with any minor changes. Overall, very happy with the work!

March 14, 2025
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Reply from Wickes - Swindon

Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received from our team. We appreciate your feedback and are glad you are pleased with your new bathroom. - SW

Rated 5 out of 5 stars

Millie

Millie, who designed our bathroom, was extremely helpful and flexible, coming up with an excellent design at a good price. It was not an easy design at all - quart into a pint pot was nothing in comparison with what we wanted - but she managed it with imagination and good humour. Thank you, Millie.

March 8, 2025
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Reply from Wickes - Swindon

Hey Amanda, thanks for your five-star review, and I'm glad that Millie was amazing throughout your design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Ensuite design

We came into store to see James after he'd been recommended to us to arrange a design for a replacement ensuite. He came out and measured and talked through what we wanted then came up with a great design and a suggestion we hadn't thought of. We've ordered now and really appreciated James' suggestions and knowledge about different products, can't wait to see how it all turns out!

March 6, 2025
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Reply from Wickes - Swindon

Hey Sharon, thanks for your five-star review, and I'm glad you enjoyed the service from James in our Swindon store. - Dylan

Rated 5 out of 5 stars

Always a great place to get supplies

Always a great place to get supplies, plus the helpful freindly staff 😀, thanks to Clair and Melinda who are always great to deal with and happy to help.

March 11, 2025
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Reply from Wickes - Swindon

Hi Tom, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Morris helped me get all the bits I…

Morris helped me get all the bits I need, very friendly and helpful

March 11, 2025
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Reply from Wickes - Swindon

Hey Robin, thanks for your five-star review, and I'm glad you enjoyed the service from Morris in our Swindon store! - Dylan

Rated 5 out of 5 stars

New bathroom

We ordered a new bathroom through Wickes and were allocated Red Dragon Home Improvements. From day one Simon and his team were easy to talk to and explained everything and listened to what we wanted. Andrei was our bathroom installer and we could not have been happier by having him. Andrei was always very clear about what he was doing and always asked questions about how we wanted things done. Overall I would recommend Simon and his team and will likely use them again for our next home improvement.

February 24, 2025
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Reply from Wickes - Swindon

Hi Artur, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great help from Melinda!

March 10, 2025
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Reply from Wickes - Swindon

Hi Sam, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Fence panel help!

Went in for 7 fence panels needed a hand, Morris went above and beyond to help. He helped load to trolley & escorted to car and helped load onto roof. Excellent serviced this is a first to have so much help even extending go out to the car. Thank you Morris for your help today! Your a brilliant member of staff, wickes this person is a highly rated staff member!

March 9, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Rebecca, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Morris in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Above and beyond

The team at the swindon store couldn’t have been more helpful, I’m mobility challenged, and the team helped my get the sheets of plywood I needed and went out of there way to get it into my vehicle. Unfortunately I don’t have alll the names but Morris was one of them. Thanks you all again.

March 3, 2025
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Reply from Wickes - Swindon

Hey Leigh, thanks for your five-star review, and I'm glad that you enjoyed the service in our Swindon store! - Dylan

Rated 5 out of 5 stars

Went into store today

Went into store today , asked kerrie some questions regarding flooring . He was fantastic help , many thanks to kerrie and the team .

March 1, 2025
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Reply from Wickes - Swindon

Hi John, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Very helpful & knowledgeable

We needed to buy some tiles for our shower. The staff were really helpful; especially Kernie and Charlotte, who were incredibly patient, professional and knowledgeable

February 28, 2025
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Reply from Wickes - Swindon

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Morris was brilliant in store today

Morris was brilliant in store today. When I couldn’t find a bucket, he went out back and got one for me. Then he continued to carry the bag of plaster I was buying to the checkout, and further more, waited for me to pay and took it to my car for me. And all with a big smile. Star employee who went out of his way to help a customer. Thanks Morris.

February 26, 2025
Unprompted review
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Reply from Wickes - Swindon

Hello Heather, thank you for your five-star review, and I'm delighted that Morris in our Swindon store was really helpful throughout your visit! - Dylan

Rated 5 out of 5 stars

Helpful staff

We got small kids and it’s not easy always to spend quite a lot of time with them in shops. I want to thank Morris for his helpful attitude every time we need something and ask, he is always there to share his expertise and make our visit quick and fruitful.

There was another staff I don’t know if he is still working there Stefan but has also assisted us and we much appreciate!

February 23, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Morris in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very very happy with the kindness and…

Very very happy with the kindness and support of Morris at Swindon wickes today could not have been nicer so friendly

February 23, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Morris in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Street free experience. We went into the store with the view to…

We went into the store with the view to replacing our bathroom suite but not having much of an idea as to what we wanted in the way of style, only that we no longer wanted a bath just a shower. We ere introduced to James the bathroom specialist who talked us through the options. He booked a home visit, was very punctual, took measurements and made some suggestions, booked us for another store visit when he would have a plan and costing for us. We were very pleased with what he had planned, getting the most from a compact space, cost was very competitive so we agreed to go ahead. James was very knowledgeable and we were made to feel confident that we had made the right choice with no hard sell. Great service, hope the fitting will be as stress free as the purchase.

February 21, 2025
Unprompted review
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Reply from Wickes - Swindon

Hey there, thanks for your five-star review, and I'm glad that James was amazing throughout your bathroom design. It makes us proud you're happy with the experience, enjoy your new space! - Dylan

Rated 4 out of 5 stars

Came into wickes and had great service…

Came into wickes and had great service from Kelly. She helped me find what I was looking for. Definitely come back again with service like that.

February 21, 2025
Unprompted review
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Reply from Wickes - Swindon

Hello James, thanks for your positive feedback, and I'm glad Kelly was able to help you out in our Swindon store! - Dylan

Rated 5 out of 5 stars

Excellent bathroom design

James Crouch has created an excellent bathroom design for us. He listened, took cost and style into consideration, gently guided us and was very professional

February 22, 2025
Unprompted review
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Reply from Wickes - Swindon

Hey Steven, thanks for your five-star review, and I'm glad you enjoyed the service from James in our Swindon store throughout your bathroom project, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Kelly

A worker, Kelly, was very helpful and considerate for helping us get what we needed. 5/5 stars. Absolutely an amazing staff member to have.

February 21, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Ruby, Thank you for your kind words. We're thrilled to hear about your positive experience and that you found Kelly to be so helpful. We appreciate you taking the time to share your feedback. - SF

Rated 5 out of 5 stars

Kerrie giving excellent customer service

A massive thank you to Kerrie and Sarah at the Swindon store.
I called to check on stock of some flooring I desperately needed. They called me back to confirm that the stock was available and also had it ready for me on a trolly. Excellent service. Thank you

February 17, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Nicky, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

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