Wickes - Swindon Reviews 

297
TrustScore 5 out of 5

4.8

57 Gipsy Lane, Swindon Wiltshire, SN2 8DH, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I am very disappointed with the way Wickes treat their customers who request a refund. Customer services is non existent, it took weeks before I eventually got a reply from them. I have been expectin... See more

Company replied

Rated 5 out of 5 stars

I rang my Swindon store to check if what I wanted was in stock as it's a 20 minute drive from where I live. I spoke to Melinda who was extremely helpful. She found what I was looking for, confirmed it... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from Simon Whitaker (Swindon sore) was with us throughout our kitchen renovation from planning to queries and problems. You'll always have a few things go wrong when ordering a wh... See more

Company replied

Rated 5 out of 5 stars

Charlotte is amazing. She has served me so many times and without fail she’s 5 ⭐ service. Today I forgot my boss’s card and had a really bad day at the garage and I was so worried I drove all the wa... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Swindon

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 57 Gipsy Lane, Swindon, Wiltshire, SN2 8DH, United Kingdom

  • +441793610701

4.8

Excellent

TrustScore 5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(297)

13,831 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly & helpful service.

Click & collect at Swindon Extra… ready within 30 mins. Thanks Oliver for friendly service & help with getting everything out to the car 😎👍

April 26, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hey Jenny, thanks for your five-star review, and I'm glad Oliver was able to help with your click and collect order. - Dylan

Rated 5 out of 5 stars

Oliver at Swindon absolutely brilliant…

Oliver at Swindon absolutely brilliant patient gave great advice so helpful dont lose him, thanks Oliver!

April 19, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hey Ant, thank you for your positive feedback and I'm glad you enjoyed the service from Oliver in our Swindon store! - Dylan

Rated 1 out of 5 stars

Went in to buy some Jeyes fluid

Went in to buy some Jeyes fluid, asked an "assistant" where it was and he replied "best guess it's over there by end of paints somewhere". Needless to say as about as helpful as a chocolate tea pot. Needless to say I bought from a different retailer.

March 29, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Frankie, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Rated 5 out of 5 stars

Tony at Wickes Swindon excellent service

Tony at Wickes Swindon today made our day. It is very rare nowadays to find people in stores who are so eager to help and go out if the way to make it a pleasant experience. Well done Wickes for having such a dedicated person in your store.

April 11, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hey there, thanks for your five-star review, and I'm glad you enjoyed the service from Tony in our Swindon store! - Dylan

Rated 5 out of 5 stars

Helpful Staff

A staff member named Morris lifted 3 bags of compost and put them in my car boot. He was also very helpful and polite.

March 31, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

We're delighted to hear about your positive experience. It's wonderful to know that our staff member went above and beyond to assist you. We appreciate your kind words and will share your feedback with the team. - AF

Rated 5 out of 5 stars

Fantastic service and friendly

Mel always goes above and beyond to help, friendly and always has a service with a smile.

March 31, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Marcus, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Melinda was help kind and polite

Melinda was help kind and polite

March 31, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Chris, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Melinda in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I found everything I needed

I found everything I needed. Melinda on checkout was very friendly and helpful.

March 31, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Wayne, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Melinda was very helpful and very fun…

Melinda was very helpful and very fun to talk to, service was exceptionally great

March 31, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Clyde, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Melinda in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

When you think you know what you want…

When you think you know what you want and then you see an expert !

When I first went to wicks swindon, the lady on the till was really helpful she made a note for someone to call. I recieved the call as promised , James came out to messure up he was really helpful , not pushy and he listened.
Follow up visit he showed me the plan ,me being me i changed my mind without frustration James changed the whole kitchen style . I know its people job but i really felt he was on my side trying to get what i wanted for best price
I found all the wicks staff in person or when I called helpful and James had so much time,helped me greatly and the patience he demonstarted as I chopped and changed my mind and plans
Thanks

March 21, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Thank you for your five-star review and for taking the time to share your experience. We're thrilled to hear that you found our Swindon store staff helpful and that James was so patient and accommodating throughout your kitchen design process. It's wonderful to know that he went above and beyond to help you achieve your dream kitchen within your budget. We're proud to have a team that is dedicated to providing exceptional customer service. - AF

Rated 5 out of 5 stars

Good service

Recently made some upgrades to my kitchen work tops. My DC was James Crouch from the swindon store.
James was very informative and helpful, would definitely use again. Good friendly service.

December 9, 2024
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Chris, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Morris was extremely helpful and even loaded my car for me. I was very impressed overall.

March 30, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Pam, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Couldn’t fault the service we received…

Couldn’t fault the service we received from James who was our design consultant for our bathroom. He came up with the fantastic suggestions that we would never have thought of and was friendly and approachable throughout the design process. We wouldn’t hesitate to come back to him again for future projects. He’s a credit to your team!

February 21, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Kirsty, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

impressed and extremely happy

I was very impressed and extremely happy with the service I got from Tony in the Swindon branch of wickes. He was incredibly helpful, polite and jolly. He helped me purchase a few bags of top soil that were torn. He bagged them into larger bags to avoid spillages in my car, he wheeled the trolley to the till and then onto my car. This was really appreciated as I am not that strong...he was chatty and polite as we talked along the way and I could see he was very customer focused. What Tony didn't know is that until meeting him. I was having really quite a bad day and his acts of kindness really helped turn my mood around.. thank you so much for all your help and for being you!

March 28, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hey Karam, thanks for your five-star review, and I'm glad you enjoyed the service in our Swindon store from Tony! - Dylan

Rated 5 out of 5 stars

Great experience from start to finish

I can't thank the Wickes team at Swindon enough. Mark Mewett the design consultant has been a great help. I changed the plan at the last minute but Mark was able to accommodate my new request.
I have been fully supported throughout the whole process. As for my Kitchen installers, they where the best. Ljkitchens. Luke and Matt were brilliant. I have no hesitation recommending them.
Thank you to all involved.

March 27, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Anne, We appreciate you taking the time to share your positive experience. It's wonderful to hear that you were so pleased with the support you received from our design consultant and installation team. We strive to provide excellent service throughout the entire process, and your feedback is a testament to our team's dedication. We're glad you're happy with your new kitchen. - SF

Rated 5 out of 5 stars

Tony was brilliant

Tony was brilliant, very helpful

March 27, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hey Colin, thanks for your five-star review, and I'm glad you enjoyed the service from Tony in our Swindon store! - Dylan

Rated 5 out of 5 stars

Once again morris you are a star helped…

Once again morris you are a star helped load the trolley and take and load the car for me what more could you ask for from the staff

March 25, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hey Paul, thanks for your five-star review, and I'm glad you enjoyed the service from Morris in our Swindon store! - Dylan

Rated 5 out of 5 stars

Good service and help…

Good service and help from Charlotte and Melinda
Thank you

March 21, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Thank you for your kind words. We're so glad you had a positive experience with our team. - SW

Rated 5 out of 5 stars

Buying my sample tiles

I needed some help buying some sample wall and floor tiles and Morris was so helpful. He looked up the SKU numbers from the boxes to help the till person and even carried my tiles to my car. A very pleasant and friendly person doing a great job.

March 18, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

Hi Maria, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Morris in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Morris #1

Morris was very helpful and got us the last of the stock we needed

March 16, 2025
Unprompted review
Wickes - Swindon logo

Reply from Wickes - Swindon

We're so glad to hear that you had a positive experience with Morris. We appreciate your kind words and are happy to know that he was able to assist you in finding the items you needed. - SW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look