I am very disappointed with the way Wickes treat their customers who request a refund. Customer services is non existent, it took weeks before I eventually got a reply from them. I have been expectin... See more
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I rang my Swindon store to check if what I wanted was in stock as it's a 20 minute drive from where I live. I spoke to Melinda who was extremely helpful. She found what I was looking for, confirmed it... See more
Company replied
Exceptional service from Simon Whitaker (Swindon sore) was with us throughout our kitchen renovation from planning to queries and problems. You'll always have a few things go wrong when ordering a wh... See more
Company replied
Charlotte is amazing. She has served me so many times and without fail she’s 5 ⭐ service. Today I forgot my boss’s card and had a really bad day at the garage and I was so worried I drove all the wa... See more
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Company details
About Wickes - Swindon
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
57 Gipsy Lane, Swindon, Wiltshire, SN2 8DH, United Kingdom
- +441793610701
4.8
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent experience
Excellent experience. Thank you James for all your support.
July 1, 2025
Unprompted review
Reply from Wickes - Swindon
We appreciate you sharing your experience. Great to hear James was able to offer support.
- PP
Very poor service at click and collect…
Very poor service at click and collect a women member of staff particulaly unhelpful and rude
July 26, 2025
Unprompted review
Reply from Wickes - Swindon
Hey Tim, thanks for your valuable feedback and I'm sincerely sorry to hear about your click and collect experience. If you can please reply back to the private message I've sent you on trustpilot we can look into this for you. - Dylan
Absolutely outstanding
Absolutely outstanding. Quality of products was phenomenal and the click and collect service was seemless. Couldnt have been a better experience. I wont be using b&q again and have switched to a better standard for a better price and service
July 19, 2025
Unprompted review
Reply from Wickes - Swindon
Hi Carla, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
A good range of branded products at decent prices
A good range of branded products in the store and well laid out shelves with no clutter , staff are very helpful and knowledgeable, would like to mention Melinda who is always cheerful and efficient along with her co workers on the desk
July 18, 2025
Unprompted review
Reply from Wickes - Swindon
We appreciate you taking the time to share your feedback. We're so glad to hear that you found our store well-organized and that our staff, especially Melinda, were helpful and efficient.
- PP
Great customer service
Great customer service, really funny, made customers laugh
July 18, 2025
Unprompted review
Reply from Wickes - Swindon
Thanks for taking the time to leave your review, we are glad you received great customer service! -AK
Olli was really helpful and spent time…
Olli was really helpful and spent time helping me find the correct product.
June 25, 2025
Unprompted review
Reply from Wickes - Swindon
We appreciate you sharing your experience with us. We are so glad to hear that you were able to find the correct product with our help. TW
Excellent support throughout our…
Excellent support throughout our kitchen and bathroom purchase. James has been so knowledgeable and supportive.
June 14, 2025
Unprompted review
Reply from Wickes - Swindon
We're happy to hear that you had such a positive experience with your kitchen and bathroom purchase. We appreciate your kind words about James's support-GS
Excellent Customer Service from Tony in Swindon
Popped into the Swindon branch today and Tony went out of his way to walk us round the store to find exactly what we were asking for…fantastic customer service. Thank you
June 10, 2025
Unprompted review
Reply from Wickes - Swindon
We appreciate you taking the time to share your positive experience! We are so glad to hear that you received fantastic customer service in our Swindon branch from Tony who went out of his way to walk you round and find exactly what you were looking for!
-AF
I had my kitchen designed and fitted…
I had my kitchen designed and fitted through wickes, I sat down with Tom Robins the designer and we went through everything on my wish list and Tom fed it into the computer and designed me a fabulous kitchen.
It’s now all installed and I couldn’t be happier!
March 4, 2025
Unprompted review
Reply from Wickes - Swindon
We're happy to hear that you love your new kitchen! It's great to know that the design process met your expectations and that you are pleased with the final result. Thank you for sharing your positive experience-GS
Melinda from Wickes Swindon branch went…
Melinda from Wickes Swindon branch went to wickes today and Melinda was very helpful showed us the right product we needed for home she listened to what we needed and showed us Melinda was very helpful very kind
June 7, 2025
Unprompted review
Reply from Wickes - Swindon
Hey Ann, thanks for your five-star review, and I'm glad you enjoyed the service from Melinda in our Swindon store! - Dylan
Swindon branch of Wickes From designing…
Swindon branch of Wickes From designing our kitchen to the after care we have received it has been first class From Tom,Lea and Millie
Would recommend them to anyone
January 10, 2025
Unprompted review
Reply from Wickes - Swindon
We're happy to hear that you had a first-class experience with Tom, Lea and Millie from our Swindon branch! We appreciate your recommendation!
-AF
Swindon Wickes above and beyond
Melinda at Swindon Wickes went above and beyond to help me and make my shopping experience at Wickes Swindon stress free.
Emma, also was exceptionally helpful as well.
Thank you
May 29, 2025
Unprompted review
Reply from Wickes - Swindon
We're happy to hear that you had a stress-free shopping experience. Thank you for acknowledging our team's helpfulness. TW
What a pleasure to do business with the…
What a pleasure to do business with the staff at Wickes Swindon. Charlotte was a star and her knowledge is impeccable we would recommend this store and had all the help and support we needed from her and James Crouch on the kitchen planning for us today
May 23, 2025
Unprompted review
Reply from Wickes - Swindon
We're delighted to hear about your positive experience at our Swindon store. We appreciate your kind words regarding the team's knowledge and support with your kitchen planning. We're glad we could provide the assistance you needed-GS
Tony very helpful when I visited Wickes…
Tony very helpful when I visited Wickes
Highly recommend
And very appreciative of his knowledge and guidance with choosing paint
May 22, 2025
Unprompted review
Reply from Wickes - Swindon
We're happy to hear that you found our team member Tony helpful during your visit. We appreciate your recommendation and are glad our guidance with paint selection was beneficial!-GS
Excellent service from James
Excellent service from James. Flexible with his appointment times and is efficient and helpful. I’ve bought a lot of items due to James and his good costumer service. Thank you
May 16, 2025
Unprompted review
Reply from Wickes - Swindon
We appreciate you sharing your feedback. We're happy to hear that you received excellent service from James and found him to be efficient and helpful. Thank you for your positive feedback.
-AF
Fantastic customer service …
James from the Swindon branch was really great. Nothing was too much trouble when helping us to decide on what kitchen we wanted. He was patient and explained the whole process very clearly . Thank you James for your lovely customer service and we will be back in the future to have a new bathroom done.
May 17, 2025
Unprompted review
Reply from Wickes - Swindon
Thank you for your kind words. We're thrilled to hear about your positive experience with James. We strive to provide our customers with excellent service and are happy to hear that he was patient and helpful in guiding you through the process of choosing your new kitchen. We look forward to helping you with your bathroom project in the future-GS
Great support from store team
Both cashier and Tony were extremely helpful. I had a bad back - the cashier got me a trolley and requested that Tony loaded the trolley with grow bags and then put them in the boot. Tony was very friendly and nothing was too much trouble for him.
May 6, 2025
Unprompted review
Reply from Wickes - Swindon
We are delighted to hear about your positive experience. It's wonderful to know that our team went above and beyond to assist you with the cashier getting a trolley for you and Tony helping to load everything into your trolley and then into your car! We strive to provide exceptional customer service and we're thrilled to know that our team members made your shopping trip easier and more enjoyable.
We hope that you are recovering well and that your back is feeling better soon!
-AF
Tony could not have been more helpful…
Tony could not have been more helpful and polite
May 6, 2025
Unprompted review
Reply from Wickes - Swindon
We're so glad to hear that you had a positive experience. We appreciate your kind words about Tony's helpfulness and politeness. We strive to provide excellent customer service and are pleased to know that Tony met your expectations-GS
Amazing staff
I went in need several items and not a clue where anthing was, i found a member of staff named nathan, he seemed like he was only young but he was incredibly helpful and showed me where all the items i wanted where. His customer service was amazing and i can’t thank him enough
April 29, 2025
Unprompted review
Reply from Wickes - Swindon
Hey there, thanks for your five-star review, and I'm glad you enjoyed the service from Nathan in our Swindon store! - Dylan
Oliver had a great attitude and helped…
Oliver had a great attitude and helped me carry some timber to My car
April 28, 2025
Unprompted review
Reply from Wickes - Swindon
We're thrilled to hear about Oliver's positive attitude and helpfulness. It's wonderful to know that our team members are going above and beyond to provide excellent customer service. TW
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