Wickes - Swindon Reviews 

297
TrustScore 5 out of 5

4.8

57 Gipsy Lane, Swindon Wiltshire, SN2 8DH, GB


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Rated 1 out of 5 stars

I am very disappointed with the way Wickes treat their customers who request a refund. Customer services is non existent, it took weeks before I eventually got a reply from them. I have been expectin... See more

Company replied

Rated 5 out of 5 stars

I rang my Swindon store to check if what I wanted was in stock as it's a 20 minute drive from where I live. I spoke to Melinda who was extremely helpful. She found what I was looking for, confirmed it... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from Simon Whitaker (Swindon sore) was with us throughout our kitchen renovation from planning to queries and problems. You'll always have a few things go wrong when ordering a wh... See more

Company replied

Rated 5 out of 5 stars

Charlotte is amazing. She has served me so many times and without fail she’s 5 ⭐ service. Today I forgot my boss’s card and had a really bad day at the garage and I was so worried I drove all the wa... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Swindon

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 57 Gipsy Lane, Swindon, Wiltshire, SN2 8DH, United Kingdom

  • +441793610701

4.8

Excellent

TrustScore 5 out of 5

297 reviews

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4.8

All reviews

(297)

13,750 reviews in the last 12 months

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Rated 5 out of 5 stars

Wickes Swindon Brilliant

Ordered a 6 x 6 Fence Panel yesterday. Brilliant service. Really impressed because I'd made a mistake with the order. I actually was able to ring them, spoke to a REAL PERSON! The lady rectified my mistake and the panel was delivered on time 20 mins ago. What Fab service. Thank You.

September 11, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Instop,

We're happy to hear that you received brilliant service! We're really pleased that the order issue was rectified quickly, and your fence panel was delivered on time. Thank you for your positive feedback.

-Ellysse

Rated 5 out of 5 stars

Good experience

Melinda was really friendly and helpful

August 16, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Melinda in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

The service we received from Millie was…

The service we received from Millie was excellent she was very patient with a lot of changes we wanted to make and was always very friendly and nothing was to much trouble

September 10, 2025
Unprompted review
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Reply from Wickes - Swindon

We appreciate you taking the time to leave us this feedback. We're happy to hear that you received excellent service and that Millie was patient and friendly.
- PP

Rated 5 out of 5 stars

Millie (Wickes designer) and Shaun…

Millie (Wickes designer) and Shaun (fitter, Thamesdown bathroom) gave me a fantastic experience! Millie has a consultative approach taking me through the options and letting me know their strengths and limitations.she was able to answer all my questions (there were many) and make design changes quickly. Shaun was friendly, on time and the bathroom was fitted perfectly, I loved the final product would definitely recommend Wickes and especially using Millie and Shaun

July 28, 2025
Unprompted review
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Reply from Wickes - Swindon

We appreciate you sharing your experience. We're happy to hear that you found Millie to be helpful and informative while designing your new bathroom. We're glad everything went smoothly with the fitting and that Shaun was friendly and on time. We appreciate your recommendation and hope you enjoy your new bathroom for many years to come. -AK

Rated 5 out of 5 stars

Kelly in Swindon branch is amazing very…

Kelly in Swindon branch is amazing very knowledgeable and very helpful

September 3, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Aparna, thank you for taking the time to leave a review. I'm really pleased to hear that Kelly was helpful and knowledgeable when you were in the store. We appreciate your comments. - LG

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff member by the name of Charlotte helped me to find the item that I was looking for after I thought I had no choice but to buy an alternative product.

September 2, 2025
Unprompted review
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Reply from Wickes - Swindon

We're happy to hear that Charlotte was able to help you find exactly what you needed. We appreciate you taking the time to leave us this positive feedback. -AK

Rated 5 out of 5 stars

A lovely experience and knowledgeable staff

My husband and I decided to have new plans for our kitchen. We’ve never been through this process before, so we didn’t know what to expect. I booked an appointment online which was easy for someone to come and take measurements. We’ve had amazing communication right from the beginning. A lovely lady called Millie phoned me the day before our home visit to confirm the appointment. We thought this was professional and a great way to introduce your colleague who will be visiting our home.
Millie arrived as planned, she was so lovely and happy. She listened to our plans and began taking measurements. We then arranged our next appointment which would be to go into the store to see our plans, this was booked at the end of our home visit. We went to our in store visit and we were over the moon with all of the details Millie had taken from us, and came up with better solutions than what we could of imagined. This was a lovely, relaxed appointment and Millie’s knowledge was second to none. We were giving so many options, and we felt all of questions were answered on the spot. So many options with wicked kitchens, suiting all budgets. This was a lovely experience, and although this is only our temporary kitchen development, in the future when we build our dream kitchen we will absolutely be coming back to wickes. Thank you so much Millie for all of your time and effort in helping us achieve more than we envisioned, you are so lovely and kind. We would highly recommend wicked kitchens in the future.

August 21, 2025
Unprompted review
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Reply from Wickes - Swindon

We appreciate you sharing your feedback with us. We're happy to hear that you had such a positive experience with Millie while planning your new kitchen. We're glad that Millie's expertise and dedication helped bring your vision to life, and we thank you for recommending our kitchens.
- PP

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff - Melinda and Emma. They went out of their way to find what I needed.

May 1, 2025
Unprompted review
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Reply from Wickes - Swindon

Hello Lisa, thank you for your five-star review, and I'm glad you enjoyed the service from Melinda and Emma in our Swindon store! - Dylan

Rated 5 out of 5 stars

Melinda and Harry were both very…

Melinda and Harry were both very helpful in finding some wooden battens for which I'd searched unsuccessfully.

August 30, 2025
Unprompted review
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Reply from Wickes - Swindon

Hey Richard, thank you for your five-star review, and I'm glad you enjoyed the service from Harry and Melinda in our Swindon store! - Dylan

Rated 5 out of 5 stars

Great experience in store yesterday.

Great experience in store yesterday.
staff were really helpful especially Tony who went above and beyond with helping us to our vehicle with heavy items.
Tony was so helpful and really made our day. Thank you

August 22, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi, Cheryl. Thank you for taking the time to share your review with us. I'm really pleased to see that Tony was really helpful in store, providing great customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Helpful Tony at the Swindon branch was…

Tony at the Swindon branch was extremely helpful in trying to troubleshoot a non standard problem- having discussed various solutions - thank you Tony!

August 21, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Helpful staff

Served by Tony, very helpful

August 20, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very helpful employee

Donna was very helpful & because of her knowledge, I bought the correct paint which will save me time & money
Brian

August 18, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Brian,

We're happy to hear that the assistance you received from Donna was so helpful! We appreciate you sharing your positive experience and are thankful for your feedback.

-Ellysse

Rated 5 out of 5 stars

Tony the assistant was knowledgeable…

Tony the assistant was knowledgeable and extremely helpful, he went above and beyond to source my item which had come in on an earlier delivery but was not currently on the shelves.
This is what I call great customer service, thanks again Tony.

Regards
Mike

August 16, 2025
Unprompted review
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Reply from Wickes - Swindon

We're happy to hear that you had such a positive experience. We appreciate your recognition of Tony's efforts to find the item for you. Thank you for your feedback. -AK

Rated 5 out of 5 stars

I went to Wickes swindon for a DIY…

I went to Wickes swindon for a DIY project but needed some help and advice on my project. I spoke to a lady called Melinda and she was wonderful. She gave me some useful advice and guided me to the materials I needed. Very polite and very professional at her job. She is a credit to Wickes

August 2, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Melinda in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchens

Went in Swindon store today to look at the kitchens, we saw Millie as she dealt with us on our last kitchen project, she goes way and beyond to make you a happy customer, Thankyou Millie. would definitely recommend, very helpful and friendly.

August 13, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Trudi, thank you for taking the time to leave a review. I'm happy to hear that Millie was helpful and friendly during your design appointment. Laura

Rated 5 out of 5 stars

Helpful Charlotte

Charlotte spent quite a long time tracking down someone to cut some wood for me.
A very helpful young lady.

August 12, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Mr Cummings,

We appreciate your positive feedback! We're happy to hear that Charlotte was helpful in finding someone to assist you with cutting the wood.

-Ellysse

Rated 5 out of 5 stars

Once again all the staff have been very…

Once again all the staff have been very helpful as a disabled customer they have asked if I need any and once again morris has help take everything to my car and load as well such pleasant and carrying staff well done all

August 11, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Daniel, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Morris in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

James's the consultant

James's the consultant at the Swindon branch made the hole experience of perchaseing my kitchen a pleasure ,he could not do enough and advised on how to use the space I had to make the perfect kitchen.

August 5, 2025
Unprompted review
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Reply from Wickes - Swindon

We appreciate you sharing your experience. We're happy to hear that James at the Swindon branch made purchasing your kitchen a pleasure and helped you create the perfect kitchen! -AK

Rated 5 out of 5 stars

Great service at Wickes Swindon …

Great service today from Tony and Marse at Wickes Swindon
Thank you guys and gals well done

August 8, 2025
Unprompted review
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Reply from Wickes - Swindon

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ton and Marse in our store and that they provided you with useful advice. -AH

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