Wickes - Taunton Reviews 

The bathroom design consultant Paul at Taunton was helpful, friendly, knew details of products and suggested various options to allow us to design the bathroom of our choice. Clear communication throughout including explaining the costs.

Kate Elliott, Design consultant in the Taunton branch was very helpful from the outset and is the principal reason for us deciding to go with Wickes. Kate's flair for design was impressive and she took a lot of trouble to help us select a great combination of units, worktops and tiles. Kate was also very responsive when it came to sorting delivery problems - not Wickes's greatest moment, when the driver simply refused to unload the units on 19th June, because it meant carrying them across a quiet residential road, that he could simply have blocked for a few minutes as he unloaded.

I was looking for a new bathroom for a Charity house and found Kate at Taunton was excellent to deal with and very knowledgeable.
The bathroom was designed with cost in mind and Kate came up with everything spot on.
Thank you.

I had an amazing experience with Lucy from wiceks ,the customer service was excellent.From the beginning of my kitchen design and completion was exceeded my expectations. I highly recommend Lucy for anyone looking for quality products and services. Thank you Lucy for your advice and support in the whole process of the kitchen.My kitchen looks amazing now.

Our experience of Wickes Taunton has been awful. One of their kitchen designers came to measure our kitchen, but got the measurements wrong so the units ordered were incorrect. She added £2.5k of electric door motors to the order, which we discovered were not needed when the kitchen was assembled as the door mechanisms are hydraulic and were included in the cost of the units. She failed to order work surfaces and splashbacks, despite them being listed on the order. Her explanation was that 'the computer sometimes takes things off the order'. The delivery address was wrong as was the email address she wrote down and no matter how many times we tried to correct this with her, she was unable to get it right. We only received the kitchen because the delivery men phoned as they could not get an answer at the address they had been given, so at least she managed to get our phone number down correctly.
We returned the electric motors to her in store and she told us she would refund them from our credit agreement, but we have no proof of this as we cannot establish our identity with the credit company as our email and home address were wrongly entered by the kitchen designer. To date, we have never received a copy of the credit agreement. She collected a kitchen unit that was the wrong size from our house at 7.30 one evening, again promising to refund / reorder, but to date we have no idea if she has done either. She tells us that a replacement unit has been delivered but the delivery address is still wrong and the people at that address (a few doors away) have definitely never taken delivery of it. We have emailed and phoned the store as well as tried to see both the kitchen designer and the Manager repeatedly since February, when the kitchen, with incorrect and missing items was delivered. The Manager has never responded and the kitchen designer says there's nothing she can do. We have tried Wickes customer service, who tried to deal with the store but also had no response. Their final email stated that as it was a store problem we would have to resolve it with the store as they could do nothing more. We have been left with an incomplete kitchen because their designer measured and ordered incorrectly. We have returned over £2.5k of electric motors which were not needed, but charged for within the credit agreement and have no confirmation that they have been refunded and our agreement adjusted accordingly. We cannot check the agreement as the store is unable to provide an account number and our details are wrong with the finance company, because the kitchen designer failed to correct them, so we have never received any documentation nor can we access our account because we cannot verify who we are in the security checks. We have also spent a further £1700 buying splashbacks and work surfaces to make the kitchen functional. 3 months on and we are no closer to resolving any of these issues. The biggest worry is that we may well have a vastly inflated credit agreement as it has not been adjusted to reflect returned items. We've also spent a further 1/3 of the cost of the kitchen buying work surfaces and splashbacks to get it as finished as possible. There is still a missing unit, but that pales into insignificance by comparison with the thought of being bound by a credit agreement we cannot see, so have no idea how much we owe. Avoid Wickes Taunton's kitchen design service - the designer can't measure for toffee despite spending over 2 hours in our kitchen and another 2 in store ordering units 'as per her design'. And if something goes wrong, the store manager clearly doesn't care and neither does Wickes customer service.

The manager/deputy manager was very helpful at listening to me and helped me find the tools and outdoor paint that I needed for our school project.

I have ordered my new kitchen through Wickes Taunton.
Kate from the Taunton branch came and did a thorough home kitchen visit. Kate is extremely knowledgeable but realistic with it, she listened to what was important to me and communicated the new plan to me clearly and thoroughly. Kate really does take the time to get it right for you, she is a problem solver not a problem creator.
Thank you for taking
all the stress and concerns away, you have made it an enjoyable experience and I absolutely love what you have planned for me.
Many thanks Kate.

Great service in Taunton, Priory Fields today, product not on shelves, asked at till point if they would have any out the back, bloke checked computer and tracked down what I wanted within that days delivery. Grateful he looked rather than just said no

Absolute nightmare from start to finish!
We booked a bathroom installation at the Taunton store who displayed very good customer service. Shame the rest of the company isn’t the same!
The installation team in store and customer services do not work together despite being under one name.
The bathroom arrived having cost £7000 outright and was fitted over 2 weeks by an assigned fitter. Then we notice we have an awful leak from the shower screen, gurgling toilet when the bath drains, cracked sink and dented towel radiator!
5 months later and 5 different customer service staff the new items were sent to us and have now been fitted.
Avoid wickes at all cost or pay on credit so you can stop your payments!

Spoke with Scott to design our new kitchen, friendly and knowledgeable. Colleagues also very friendly and helped out with an amend in Scott's absence.

we are Delighted with our experience with Kate at Taunton Wickes. She has been very helpful and professional with designing, and talking us through ideas for our new kitchen. Looking forward to our finished result. Thankyou Kate.

Absolutely lovely experience with Dan who delivered our order professional and nice to have a friendly conversation whilst this was in progress

I've been using Wickes Taunton for many years now and have always found them to be excellent. Particular thanks goes to Kitchen and Bathroom Adviser, Jack Wyatt who's attention to detail and customer service goes beyond expectation.

Good service so far from Wickes planning my bathroom! To be continued!!!

Dan and Kate were friendly and capable in helping me when I decided to purchase a new kitchen. Dan was very patient in helping me with style, colour of units and tying in worktop and handles etc. Kate cleverly designed a kitchen to my liking and went through all the paperwork patiently/

Our experience with Wickes was great from start to finish. Kate, our designer, was very creative and knowledgeable. She listened to what we wanted and utilised the space in our kitchen perfectly. We are so happy with the end product!