Wickes - Trowbridge Reviews 

Running a charity is difficult at times, especially when funds run low. Thomas in the Trowbridge store was incredibly generous and gifted our initiative some outdoor storage containers, to expand our reach! Thank you Thomas, and thank you Wickes!

Dom did a great job of opening up another counter so I could get served quicker, giving me a bag to put my split bag of bonding plaster in and giving me a token discount for the damaged product without asking. Great service which I wasn’t expecting, put me in a great mood for the day!

From start to finish our experience was professional, stress free and our new kitchen dream came true. Hannah was excellent - she understood our design ideas and took time to add her own experience and knowledge. Our kitchen fitter Matt together with his team were excellent. Everything went according to plan and any slight niggles were sorted quickly.

Today I spoke to Alan on the trade desk,I've signed up now it was very easy and so was dealing with Alan ,perfect person for the job .thanks Richard.

Leaving another review for the delivery that was meant to happen again today. This is the fourth consecutive day my order has not been delivered despite guarantees it would arrive today.

According to the web chat I just had, Wickes Trowbridge are having issues with delivery allocation with their courier!

Really?

I've cancelled my order and will never order online with any Wickes store again. I have had to reorganise work so I could be at home... at a personal cost to me.

Absolutely abysmal service. My advice is to place your orders elsewhere.

Phone consultation was missed by John Evans, I had to call them to speak to a different member of the team (who was very helpful and I can't fault)

A big shout out to Sasha one of the shop floor staff at Trowbridge store. What a top bloke, respectful and professional and went out of his way, over and above to help me with my enquiry. He’s a great asset to your store.

I am incredibly grateful for the amazing service the Wickes team provided me this past weekend. They truly went above and beyond to help me find the most economic solution for my DIY project, and I will certainly consider Wickes my new "go to" for all hardware purchases going forward.

This trip to trowbridge wickes was a really good experience all thanks to Alan and his mass of knowledge. If you ever have question about products he is the man to ask and is always willing to help

We went to Trowbridge today and was served by a young man called Charlie. Great customer service and very pleasant…thank you!

Hannah came out to see me and designed my bathroom . She was very helpful and listened to all my needs . I am at the early stages so just looking at the plans at the moment but feel certain Hannah would guide me through the process confidently .

Hannah offered a very personalised approach, was very thorough and always ensured that we were happy with what we were getting. She was very professional and helped us find a kitchen that we will love

My disabled neighbour asked me whether I could make a secure outside store for his mobility scooter, so I went to Wickes to price up some wood. Thomas suggested an alternative: a Keter outside store: half the cost, easy assembly (I'm no carpenter), storm-proof and lockable.
Tom helped me with everything: checking the scooter could be maneuvered in, how to prepare a base, make a ramp, and finding a suitable padlock.
Wickes is always my go-to, but Tom's patience and knowledge went above and beyond.

Despite Scott Harvey and Barry attending the property at the start of December and promising the Kitchen being completed for Christmas we are still in a situation we’re another contractor has left the property in a disgraceful situation. I requested specifically not for this Kitchen be rushed and to use the time wisely to avoid any further issues and yet here we are again. Electrics still not safe and although the Gas has now been fixed it was originally left leaking, proving both were carried out without any certification to confirm safe after installation.

The only situation left now is to micro manage your installer directly and stand over them whilst they undertake further rectification works or start the new year shopping for a new Kitchen, I look forward to anybody calling me to discuss the immediate remediation or removal of the kitchen and repair to the property which has been caused by Wickes and the Cowboy Contractors they employ. YEEHA all.
MERRY CHRISTMAS

Worse company I ve ever used in my life, ordered a bath room in June , to be fitted last week, items delivered but with wrong vanity unit , then told it’s no longer available, after many phone calls another unit so called ordered, after 3 more days chasing a delivery date, we then get told the second unit is no longer available! Customer services useless store manager useless , now we have half a bathroom missing no toilet or sink and it’s Christmas never use Wickes ! Pray for us

Hannah was such a delight to deal. She helped us design our new kitchen and was very professional and patient. Keep up the good work Hannah. Best wishes. Chris & Eileen.

Massive thanks to Thomas the community champion for his help and support during our visit. Thomas and Michelle were a huge help with advice on the products I needed. I would recommend Trowbridge Wickes to anyone, knowledgeable staff, friendly, smooth transaction. Thanks all from Busy Bees Southwick

I purchased a kitchen and granite worktops from Wickes. The worktops were installed by their supplier, PWS Kitchens. We paid a substantial amount for measuring and fitting, but the worktop initially arrived incorrectly sized. After a re-measure, it took another two weeks to install—and there is still no overhang on one side, with the overhang varying from 9 mm to 1 mm along the run.

During installation, two doors and a post were damaged. The team offered a refund for the measurement costs due to the poor service, but my requests for compensation for the damage to the new kitchen units have been ignored.
All items were purchased through Wickes and paid for in-store, so I expect Wickes to resolve this. Being told “it’s nothing to do with us” is unacceptable. I am a Wickes customer, and I expect a proper resolution.

Made use of Wickes Comunity Programme to obtain some tools for the Bradford on Avon Mens Shed. Thomas' help was invaluable.
Many thanks
Andrew

The hole team were great, but Andy the kitchen fitter was amazing his work was of the highest standard throughout and very very helpful to me the customer with advice.