Total waste of time. Made an appointment for a kitchen designer to come and talk about new worktops, sinks, hob etc. When I told him he said they only do complete kitchens. Had there been anyone in t... See more
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See what reviewers are saying
We were lucky to have Aidan take us through the store to answer all of our questions about our renovation plans. He gave us excellent advice and what to avoid going forward. He has a wonderful manner... See more
Company replied
Outstanding customer service from Leo at the Watford branch. From the moment we arrived, he greeted us warmly, offered assistance, helped us locate the paint colour we needed, and even carried the ite... See more
Company replied
This is solely to review the design experience with the WATFORD branch - specifically our designer Tom Collins. What an absolute gentleman and total professional. Tom has been so helpful, he w... See more
Company replied
Company details
About Wickes - Watford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Otterspool Way, Watford, Hertfordshire, WD25 8HL, United Kingdom
- +441923225554
4.6
Excellent
190 reviews
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I ordered a replacement kitchen base…
I ordered a replacement kitchen base unit on 20th Nov with a design consultant. A week had lapsed since and no news on delivery. Tried to contact “customer service” several times as requested by Watford branch and my calls are keep disconnected after a long wait. Frustrating.
November 25, 2024
Unprompted review
Reply from Wickes - Watford
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
I ordered a kitchen at watford store…
I ordered a kitchen at watford store with designer then decided to cancel as I could not find a fitter to take on flat packed units. I have waited 2 weeks now for a refund as I paid up front. They are blaming it on IT issues. That was one week ago. Still I have no refund and needing the money to pay for magnet kitchens. I have now lost the discount from magnets and now will only get 50% discount rather than 83% they offered me if I ordered and placed a deposit by 13 th November
Would never go to wickes again I am extremely unhappy with there refund delay
November 5, 2024
Unprompted review
Reply from Wickes - Watford
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
I regularly visit Wicks
I regularly visit Wicks - Watford and have always received extremely helpful advice and service from all the staff, but particularly Gordon who has helped me recently.
November 2, 2024
Unprompted review
Reply from Wickes - Watford
Hi Jil, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Delighted with new kitchen
Our new kitchen has just been completed and we are delighted with it. Our designer Amy listened to what our requirements were, she was informative and did a great job with the design. She kept in-touch throughout the process and was quick to reply to any queries we had. James the kitchen fitter has a good eye for detail and did a great job on the installation. All in all a good experience. Thank you.
October 29, 2024
Unprompted review
Reply from Wickes - Watford
Hi Stephen,
Thank you for leaving a lovely review. We are happy to hear that Amy and James were able to deliver an excellent service - SW
Despite making comments of complaint…
Despite making comments of complaint and supplying personal details to tne company, they don't bother to communicate or find out what the issue is. Beware, if things go wrong they aren't bothered!
October 24, 2024
Unprompted review
Great customer service
Great customer service, very helpful and even found me some extra locks.
Thank you Hannah.
October 11, 2024
Unprompted review
Reply from Wickes - Watford
Hey Rich, thanks for your five-star review, and I'm delighted that you enjoyed the service from Hannah in our Watford store! - Dylan
We have very lovely service from Sara…
We have very lovely service from Sara Imaria they remember you from shopping before and it makes it that much better and friendly
Thank you
Roger Howard
October 6, 2024
Unprompted review
Reply from Wickes - Watford
Hi Roger, thanks for taking the time to share this feedback, we are pleased to hear that you received a lovely service from Sara, we appreciate you taking the time to let us know. RD
Incredible service from Sara and Maria…
Incredible service from Sara and Maria over the years, very friendly and approachable!
September 27, 2024
Unprompted review
Reply from Wickes - Watford
Hey Jake, thanks for your five-star review, and I'm happy that Sara and Maria were very friendly and approachable in our Watford store! - Dylan
Excellent service from Amy in the…
Excellent service from Amy in the kitchen showroom. She listened to what we needed and gave us all the information quickly to help us make our decision. No pressure or upselling tactics, just very good customer service. Highly recommend.
September 27, 2024
Unprompted review
Reply from Wickes - Watford
Hi, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Amy and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Maria & Sara very helpful any time I…
Maria & Sara very helpful any time I visit the store. A credit to Wicks
September 26, 2024
Unprompted review
Reply from Wickes - Watford
Hi, Brian. Thank you for taking the time to share your review with us. I'm happy to see that, Maria and Sara, are always helpful when visiting our Wickes store. Thank you again for your kind feedback. - Scott H
Maria always very helpful and polite
Maria always very helpful and polite
September 24, 2024
Unprompted review
Reply from Wickes - Watford
Hey Rob, thanks for your five-star review, and I'm glad that Maria is always helpful and polite! - Dylan
We were served by Hannah at Watford…YES
We were served by Hannah at Watford branch. She was so courteous and helpful with our purchase. We were very impressed by her willingness and professionalism to help us get our products. Would gladly shop again at this branch. Great Wickes.
September 22, 2024
Unprompted review
Reply from Wickes - Watford
Hi, Brian. Thank you for taking the time to share your review. I'm really happy to see that, Hannah, was professional and helpful in store. Thank you again for your kind feedback. - Scott H
Tom was brilliant
Fantastic experience in Watford
Big thanks to Tom who was helpful knowledgeable and all round brilliant.
He is a credit to the store
Many thanks again!
September 11, 2024
Unprompted review
Reply from Wickes - Watford
Hi, Adam. Thank you for taking the time to share your review with us. I'm really pleased to see that, Tom, was helpful and knowledgeable when visiting our store. Thank you again for your kind feedback. - Scott H
Good store
Good store, quick with getting click and collect orders ready. Was served by Hannah today, very friendly and professional.
September 22, 2024
Unprompted review
Reply from Wickes - Watford
Hi, Karl. Thank you for taking the time to share your review with us. I'm really pleased to see that, Hannah, was friendly and professional when going to pick up for click and collect order. Thank you again for your kind feedback. - Scott H
Was served by Hannah today in Wickes
Was served by Hannah today in Wickes , very polite and nice and friendly. A nice change and great service 😊
September 22, 2024
Unprompted review
Reply from Wickes - Watford
Hi, Paul. Thank you for taking the time to share your review with us. I'm happy to see that, Hannah, was polite and friendly, offering great customer service. Thank you again for your valuable feedback. - Scott H
Helpful staff, good range of goods
Excellent service as always, I had trouble finding an item but friendly Maria at the till quickly got on the radio and got someone to help me.
September 20, 2024
Unprompted review
Reply from Wickes - Watford
Hello, thanks for your amazing feedback, and I'm delighted that Maria was able to help you in our Watford store! - Dylan
Maria
lady on checkout Maria, very helpful as usual. always cheirful, polite and askes how your day is going.
September 20, 2024
Unprompted review
Reply from Wickes - Watford
Hey, thanks for your five-star review, and I'm delighted that Maria was very helpful in our Watford store! - Dylan
Brilliant Staff @ Wickes Watford
Wickes Watford are staffed by a great team......always helpful. If I had to single a member of the team out who is always outstanding it would be Maria. She has worked at the branch for a long time and as I'm a regular customer I can honestly say that she works very hard to ensure that customers experience the very best service that Wickes try to offer. Thank you so much Maria and the team at Watford!!
September 19, 2024
Unprompted review
Reply from Wickes - Watford
Hello Stephen, thanks for your five-star review, and I'm delighted that Maria was amazing during your visit to our Watford store! - Dylan
Bathroom purchase
Tom was very friendly from the outset. Always at the end of the phone. Replied to messaged both voice and text promptly. Excellent 1-2-1 service with excellent knowledge about products. We had to return 3 bits of a large order (not anything to do with quality) and refunded within the hour. Thank you for your assistance.
September 2, 2024
Unprompted review
Reply from Wickes - Watford
Hi, Lawrence. Thank you for taking the time to share your review. I'm delighted to learn that, Tom, was very friendly, and quick to sort out any issues you may have had. Thank you again for your valuable feedback. - Scott H
Excellent first class service
Very grateful with Amy our local Wickes (Watford)kitchen designer from start to finish who organised and planned our dream kitchen.Amy took great care in planning our kitchen ,with brilliant ideas.
Took care of all the delivery’s and arrange for Mike the Wickes kitchen installer to come in and fit our kitchen.
Mike and his team were excellent and clean and tidy workers at all times.Would highly recommend Wickes to design and install your kitchen
June 18, 2024
Unprompted review
Reply from Wickes - Watford
Hi David,
Thank you for the positive feedback, we are happy to hear you had a wonderful Kitchen design experience with Amy and a great installation by Mike and his team. We hope you have an excellent time in your new space.
- Sean W
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