Wickes - Weston Super Mare Reviews 

47
TrustScore 3.5 out of 5

3.7

74 Winterstoke Road, Weston Retail Park, Weston Super Mare Avon, BS23 3YG, GB


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Rated 5 out of 5 stars

Great service from the Weston super mare kitchen team a special thank you to Selina for design and back up. 2nd kitchen from wicks well made price matched appliances and delivered on time , fitted our... See more

Company replied

Rated 1 out of 5 stars

Went into wickes on New Year’s Eve with some wood we had purchased a few months before the wood was still fully packaged and with wickes labelling on it. The wood was surplus to requirements however w... See more

Company replied

Rated 5 out of 5 stars

We had our bathroom designed by Mark in the Weston super Mare branch and he did a great job! Although we already had some ideas, he used these and suggested some innovative improvements which resulted... See more

Company replied

Rated 5 out of 5 stars

We are delighted with our new kitchen from Wickes. From the moment Mark came to have a chat/consultation at home with us we knew we were in safe hands! He really listened to our requirements and plann... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Weston Super Mare

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 74 Winterstoke Road, Weston Retail Park, Weston Super Mare, Avon, BS23 3YG, United Kingdom

  • +441934421070

3.7

Average

TrustScore 3.5 out of 5

47 reviews

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1-star

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3.7

All reviews

(47)

14,067 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered x2 radiators online and…

Ordered x2 radiators online and delivered promptly

However my fault I ordered the wrong size on x1 radiator so retuned it to my local store in Weston super mare and they were great dealing with it.

But now the issues I have had no confirmation that the radiator has been excepted back I know it has been collected as your store told me it has been and 15 days after it has been collected still no refund I don’t really want to pay a 3rd vist to store as this is time consuming for me
Please sort it out

February 4, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Stephen,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

Rated 5 out of 5 stars

Very helpful and professional

Our kitchen designer was very helpful and professional. Her design ideas for our kitchen have made a big difference.

February 15, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Helen, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I have nothing but praise for the staff…

I have nothing but praise for the staff at Wickes Weston Super Mare. We needed a new kitchen for our church hall and they very kindly helped us with this! When I spoke to the staff instore they couldn't do enough to help me and even carried a box to the car as it was too heavy for me. Our community is so grateful to Wickes for their kindness.

January 23, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hey there, thanks for your wonderful review, and I'm delighted that you enjoyed the service in our Weston Super Mare store! - Dylan

Rated 5 out of 5 stars

Brilliant experience at the Weston super Mare Branch.

We had our bathroom designed by Mark in the Weston super Mare branch and he did a great job! Although we already had some ideas, he used these and suggested some innovative improvements which resulted in a fantastic design which we loved. The price was competitive and Wickes coordinated everything so all parts were delivered on the same day. The finished result looks great. I would definitely revisit again.

August 8, 2024
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Nik, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Mark and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Wonderful kitchen

Wonderful kitchen
Really good kitchen insulation
Fantastic

January 17, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Wayne, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Steve and the team are always really…

Steve and the team are always really helpful in store. 👌

January 27, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Sean Richardson, We're so glad to hear you had a positive experience with our team. We strive to provide excellent customer service and appreciate your kind words. - SF

Rated 1 out of 5 stars

Poor service from Weston super Mare

Order not delivered. No contact from store to explain delivery issue. Courier is City Sprint Bristol - they won't accept my calls and Wickes can't get a replacement courier. Workmen here unable to do anything without materials.

January 25, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order and the length of time it took to receive your delivery. This is not the level of service we try to provide here at Wickes. - AH

Rated 5 out of 5 stars

Fantastic help in store today

Fantastic help in store today - had no idea what the right attachments were for my tap and the staff couldn’t do enough for me!

January 25, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Mike, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

A super new kitchen experience throughout.

Our new kitchen is now complete and I want to thank Mark Tiernan, kitchen designer and Chris Holmes, lead installer for a super experience throughout. The Wickes team were so much more professional and helpful than their competitors in helping us realise the design we wanted and incorporating novel elements of which we had not been aware. Chris was extremely well organised; his communication was excellent before and during installation, he minimised disturbance to us; he worked tidily including with the wall removal and making good; he ensured the plumber and electrician were there as and when needed with no delays and all were pleasant and undemanding to work with.

The whole experience was efficient, professional and impressive. We have a lovely kitchen with adequate floor and cupboard space and trust the performance of the installation will match up to its promise over time.

January 23, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Tony,

We are thrilled to hear about your positive experience with our team. It's wonderful to know that Mark and Chris exceeded your expectations and helped you create a kitchen that you love. We appreciate your kind words about their professionalism, communication, and dedication to ensuring a smooth installation process. We strive to provide our customers with exceptional service, and your feedback reinforces our commitment to delivering high-quality products and experiences. - SW

Rated 5 out of 5 stars

Recently bought some paint and stones…

Recently bought some paint and stones for my garden from wickes to give my garden a little makeover. The team were very friendly, helpful and gave me advice on the different ranges to chose something that would work best for my new project. Excellent service, will shop with them again in the future.

October 17, 2024
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Marianna, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Recently purchased my flooring from…

Recently purchased my flooring from this store. Really happy with the quality and was able to get next day delivery too.

January 13, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Concettina, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I previously went and bought some new…

I previously went and bought some new doors for my house staff where friendly and helpful at the weston store would definitely use again

January 11, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hello Sharon, thanks for your amazing review and I'm glad that you enjoyed the service in our Weston Super Mare store! - Dylan

Rated 5 out of 5 stars

The store is clean and tidy

The store is clean and tidy. Staff are polite friendly & really helpful. Come away not spending as much as I thought due to the help of staff.

January 22, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hey Debbie, thanks for your five-star feedback, and I'm glad you enjoyed the service in our Weston Super Mare store! - Dylan

Rated 5 out of 5 stars

Really helpful team

Really helpful team

January 18, 2025
Unprompted review
Wickes - Weston Super Mare logo

Reply from Wickes - Weston Super Mare

Hey there, thanks for your five-star feedback, and I'm glad you enjoyed the service in our Weston Super Mare store! - Dylan

Rated 5 out of 5 stars

Regularly go to wickes weston ,I find…

Regularly go to wickes weston ,I find the staff here especially helpful.
Majority if not all of the materials that I often need is available.

January 22, 2025
Unprompted review
Wickes - Weston Super Mare logo

Reply from Wickes - Weston Super Mare

Hello Sean, thanks for your five-star feedback, and I'm delighted that you enjoy the service in our Weston Super Mare store! - Dylan

Rated 5 out of 5 stars

The showroom staff were very helpful…

The showroom staff were very helpful whilst I was looking at bathrooms

January 4, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hey SP, thanks for your five-star review, and I'm glad that you enjoyed the showroom service in our Weston Super Mare store! - Dylan

Rated 5 out of 5 stars

Great design!

We recently had a utility room designed by Mark Tiernan (WSM branch) and fitted by Chris Cubitt. The great design meant that we made the most of a small space and the handleless units work perfectly. Thanks to Mark for his great design and ideas! He was so helpful throughout the whole process.

January 17, 2025
Unprompted review
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Reply from Wickes - Weston Super Mare

Hi Sandra, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Mark and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Selina was wonderful

Selina was wonderful, made us feel very welcome, and nothing was to much trouble, very happy with the service we had from her.

December 12, 2024
Unprompted review
Wickes - Weston Super Mare logo

Reply from Wickes - Weston Super Mare

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Selina and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Excellent showroom & great fitters!

Excellent showroom & great fitters!

January 16, 2025
Unprompted review
Wickes - Weston Super Mare logo

Reply from Wickes - Weston Super Mare

Hi Chris, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our showroom team. -AH

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