Wickes - Woking Reviews 

Helpful staff (Brian - managed to find all the stuff that I needed) and at a good price (cheaper than Amazon!!) and also genuine good quality.

Brian was incredibly knowledgable and helpful when I visited the Woking shop today. Thanks to Brian I got all the correct materials and tools required for the job and have completed it and totally satisfied

Donation made to Forest school via the community programme. Amazing generosity extremely well received by our young learners onsite and used daily! Thank you Wickes, Woking

Really helpful and friendly service from James and all at the Woking store. Very much appreciated!

I spoke to Brian at the woking store. He was a true gent and an Ambassador to wickes he went out of his way to find me some clear plastic bags or sheets to cover a car window . I came out of the store with what I wanted . Customer service at its best. He also suggested ideas, thinking out of the box, which is excellent .
Please pass this on to Brian.
Top bloke. Thank you

Always a great experience going to the Knaphill Wickes, especially seeing Brian and he’s always helpful every time I go, also had good help with how to fill out the trade account with Peter too.

Nick Hedges has been absolutely brilliant. He came to our flat to take accurate measurements of our kitchen and bathrooms. So quick and efficient.

The following week he had plans and rendering of all rooms ready for us to review. He was so quick in making any changes we requested, and very knowledgeable, able to direct us in the right way.

He explained us different finance plans and really took his time to make sure everything was right.

He was very responsive when I asked him to send me the drawings after all parts had been delivered.

Nick, you're a star. Absolutely brilliant.

Asked for help and the young lady forgot about us. Brian came along helped us and got us all that we wonted. Well done to Brian

Brian in the St Johns, Woking store provided great customer service and advice.

Brian Is a very Helpful Person All The Times at Wickes

Kitchens nightmare.

While our design process was great with Lisa, the after service has been nothing but a disgrace. We purchased a kitchen and chose not to get an installer on the promise all plans would be given, HOW WRONG WE WERE.

When requesting the full design plan we were told there are no instructions and fitters will fit according to their own preference, in addition we should come in store and view the displays to see how they are fitted.

Total rubbish advice if you ask me, as if that were the case then it baffles me how the kitchen was ever designed.

Unfortunately not our first dealing with the man in the design team, incredibly rude human who once told me he couldn't assist with a small design change and I should know its the weekend and they would be busy.

Went with a lot of questions on painting internal cupboard doors and repairing holes. Brian listened and was able to guide me as to what to do and help find all I needed to do the jobs. Thank you

Would give zero stars if I could, DO NOT use this company. Every stage has been a nightmare, total lack of communication and no follow through on what they say they will do. I am having a bathroom installation, first of all they cancelled my delivery but did not tell me so I was waiting in all day for a delivery that never came. When I chased this up, they say because they cancelled the delivery there was no longer anyone assigned to my project to tell me about it! My property is 1st floor and delivery is only kerb side, fine, they told me they would make sure the shower screen (very heavy) would only be delivered when the contractor was on site so there was someone there to carry it up to my property. I get a text message one evening saying something was being delivered the following morning, does not say what and there was no time to contact them. Turns out it was the shower screen so my partner and I had to struggle to get it up the stairs ourselves. It was then left taking up most of my living room for weeks as we did not yet have a start date for the installation. Once the work started, they ripped out my bathroom on the first day, all good ... but then due to various delays and no shows it took 5 weeks for the bathroom to be installed. 5 weeks without a shower. Little communication from the contractor, I was constantly chasing for updates on when they might turn up. This is a huge disruption when I have to organise working from home, which often turned out to be needless as they did not show up. Calling the customer experience got me no where, they promised to look into things then never got back to me. Once the bathroom was installed within 3 days the shower has stopped working! I am still without a shower (6 weeks now!) and am being passed from pillar to post, they keep saying they will update me but never get back to me. Each person I speak to doesn't seem to have knowledge of what is wrong or what they will do about it, they just tell me they are going to do the exact same thing the previous person said but did not. My complaint (submitted on 15th July) seems to be ignored and brushed off. They say they cannot address my complaint until the work is finished, but my complaint is in large part that the work isn't getting finished. I have no faith in Wickes, do not use them under any circumstances, it is the worst experience I have ever had, even moving homes was not this stressful.

I used Wickes bathroom installation services - bathroom supplied by wickes and they also arrange the installer. Have had an issue with water leaking from a pump which required claiming against the guarantee. Wickes have washed their hands of the issue claiming it has nothing to do with them because I paid the installer for the pump - an installer I did not choose. I’m now left to chase the installer who has not been helpful at all. Wouldn’t recommend their services as there is no support when something goes wrong.

Peter at woking branch was brilliant , helped me out in deciding what to buy 10 out of 10

More than 5 stars. Brian helped me today with selecting the right products I needed and double checking the quality. 👏
He even got me a trolley and loaded it for me safely!!! Brian you are definitely an asset to your team and went the extra mile for me today and really listened !! Well done excellent customer service.

Went in to find a cheap solution to raise a temporary air con unit off the floor. Brian went to great lengths to help me find a workable solution and then helped carry the kit to the car. Also he actively offered help rather than waiting for me to find a staff member.

Went in to get some door furniture and had a question about a lock. Brian there not only helped me, but helped me bring my goods to the car. Excellent customer journey and experience.

We required our dowstairs WC to be modernised and the Bathroom & WC upstairs to be combined into one room. Wickes builder, Mariyan, quoted six weeks to complete both jobs - and that was how long he took. He worked over some weekends and two bank holidays just to keep the project on track. He is a very capable tradesman and is backed up by a comptent team led by our designer, Lisa.
Mariyan takes a great deal of pride in his work and even came up with a few great ideas of his own. I can't emphasise enough what a great job he and his son Nick have done.

We are very happy with the end product and would be more than happy to use wickes again.

Thanks Team

Andy.