Wickes - Woking Reviews 

158
TrustScore 5 out of 5

4.8

102 Inkerman Road, Knaphill, Woking Surrey, GU21 2WB, GB


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Rated 1 out of 5 stars

I used Wickes bathroom installation services - bathroom supplied by wickes and they also arrange the installer. Have had an issue with water leaking from a pump which required claiming against the gua... See more

Company replied

Rated 5 out of 5 stars

More than 5 stars. Brian helped me today with selecting the right products I needed and double checking the quality. 👏 He even got me a trolley and loaded it for me safely!!! Brian you are definit... See more

Company replied

Rated 5 out of 5 stars

2 bewildered customers were beautifully looked after by Ken at the Woking branch. He was endlessly patient in walking us through the project and his many years of experience shone. Also a mention to... See more

Company replied

Rated 5 out of 5 stars

Great and knowledgeable advice from Ken, and his design was spot on - really felt like he had listened to what we needed/wanted. Managed to accommodate everything - and even put in things we didn't k... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Woking

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 102 Inkerman Road, Knaphill, Woking, Surrey, GU21 2WB, United Kingdom

  • +441483489801

4.8

Excellent

TrustScore 5 out of 5

158 reviews

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4.8

All reviews

(158)

13,416 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely customer service

I don't usually give reviews but I will like to thank Rachel from Wickes woking. She had a very welcoming smile and helped me with all my shopping from beginning to the end. She ensured that I got everything I needed and made sure she asked a lot of questions to suit my preferences and my budget. I also would like to thank Wickes for carefully picking out their workers. They are doing great!

April 26, 2025
Unprompted review
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Reply from Wickes - Woking

Thank you for taking the time to leave your review. We are so glad to hear that you had a positive experience in our Woking store. We are proud of our team and appreciate your kind words about Rachel. We will be sure to pass on your feedback to her. We are committed to providing excellent customer service and we are delighted to hear that Rachel went above and beyond to help you with your shopping. TW

Rated 5 out of 5 stars

Very helpful advice

I have used Wickes in Woking quite a lot recently as I am doing a lot of renovation on my house. On my last visit a member of staff called Brian was particularly helpful when I asked him about flooring. I bought what he recommended and it was really straightforward to lay and it looks great.

March 8, 2025
Unprompted review
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Reply from Wickes - Woking

Thank you for taking the time to leave your review. We're thrilled to hear that you had a positive experience with our staff at the Woking store. We're glad that Brian was able to provide you with helpful advice and that you're happy with your flooring purchase. We appreciate your feedback and hope you enjoy your renovations-GS

Rated 5 out of 5 stars

The staff is very helpful with lifting…

The staff is very helpful with lifting heavy material, excellent service.

April 21, 2025
Unprompted review
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Reply from Wickes - Woking

Thank you for your kind words. We're glad to hear that you had a positive experience with our staff. We appreciate your feedback and will continue to strive for excellent service.
-AF

Rated 5 out of 5 stars

Great service from Alessandro

Great service from Alessandro. Needed some specific paint - I didn’t really know what I was talking about and he helped guide/understand. Thanks!

April 21, 2025
Unprompted review
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Reply from Wickes - Woking

We're thrilled to hear about your positive experience with Alessandro. It's wonderful to know he was able to provide you with the guidance and support you needed to find the right paint. We appreciate you taking the time to share your feedback. TW

Rated 5 out of 5 stars

Fantastic kitchen from Wickes Woking

Purchased a kitchen via Nick Hedges in Wickes Woking. Fantastic service, brilliant kitchen & all at a great price. Nick is a superstar - so professional at getting you the best kitchen possible.Very recommended.

March 25, 2025
Unprompted review
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Reply from Wickes - Woking

Hello Tony, thank you for your five-star review, and I'm glad you enjoyed the service from Nick throughout your kitchen experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great service

Great service, very helpful thank you Alessandro

April 18, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Katie, thank you for your positive feedback, and I'm glad you enjoyed the service from Alessandro in our Woking store! - Dylan

Rated 5 out of 5 stars

Vey helpful

Vey helpful, attentive, staff.
My order was sorted fast and efficiently

April 8, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Mark, thank you for your five-star review, and I'm glad you enjoyed the service in our Woking store! - Dylan

Rated 5 out of 5 stars

I would like to say what a pleasure it…

I would like to say what a pleasure it was to deal with Shruti, one of your design consultants. She came up with a perfect kitchen/dining room layout for our new home. It only took a week to decide and she was spot on with everything. Would definately recommend her. Thanks again.

April 16, 2025
Unprompted review
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Reply from Wickes - Woking

Thank you for your kind words about Shruti. We are thrilled to hear that she was able to create a perfect layout for your kitchen and dining room. We appreciate you taking the time to share your feedback and we're glad you found the process enjoyable-GS

Rated 5 out of 5 stars

Used click and collect

Used click and collect. Easy. Order ready as suggested andAlessandro was super helpful in also loading my car

April 14, 2025
Unprompted review
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Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Alessandro was extremely helpful and…

Alessandro was extremely helpful and knowledgeable when it came to explaining the differences between the huge selections of wall paints and brands.

April 5, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Graham, thank you for your positive review and I'm glad Alessandro was helpful in our Woking store! - Dylan

Rated 5 out of 5 stars

Brian noticed we might need some help…

Brian noticed we might need some help and resolved our problem and helped us find what we needed, thank you so much. It really makes a difference to have knowledgeable and helpful members of staff on the floor. Suzie

April 12, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Suzie, thank you for your wonderful review, and I'm glad that Brian was really helpful in our Woking store! - Dylan

Rated 5 out of 5 stars

Brian

Employee named Brian was extremely helpful and a lovely person. Helped me tremendously and made my purchase in the shop swift and smooth.

April 11, 2025
Unprompted review
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Reply from Wickes - Woking

We're so glad to hear you had a positive experience and appreciate your kind words about Brian. We're proud of our team and their commitment to providing excellent customer service.
-AF

Rated 5 out of 5 stars

Helpful employee…

Brian noticed we were searching and he stepped forward and asked if we needed help. We were after a Karcher T-race surface cleaner. There was just an empty space on the shelf and I thought they had probably sold out as there was only one in stock on the website. Brian went to look out the back and found 2! So I was able to get on with cleaning my patio. It turns out to be a very good accessory so good all round

April 10, 2025
Unprompted review
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Reply from Wickes - Woking

We are so glad to hear you had a positive experience. We appreciate your kind words about Darren. We strive to provide excellent customer service, and we're happy to hear that Darren went above and beyond to help you.
-AF

Rated 5 out of 5 stars

Great service

Did a click and collect.
Alessandro was very helpful and loaded bark into the car. Thanks

April 7, 2025
Unprompted review
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Reply from Wickes - Woking

We're so glad to hear you had a positive experience. We appreciate your kind words about Alessandro's helpfulness. - SW

Rated 5 out of 5 stars

I was very pleased with the whole…

I was very pleased with the whole process from start to finish. Shruti was a fantastic help with the design and delivery of the kitchen. I had some things left over and Shruti arranged a return and it was seamless. I highly recommend Wickes Woking and especially Shruti who went over and beyond to help me with some issues i had. Great service 5 *

March 13, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Mudassar, thank you for your five-star review and I'm glad you enjoyed the service from Shruti, in our Woking throughout your design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I used the wickes in Woking and Bryan…

I used the wickes in Woking and Bryan was very helpful, he went above and beyond to make sure I had the right equipment I needed.

April 3, 2025
Unprompted review
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Reply from Wickes - Woking

We're thrilled to hear about your positive experience at our Woking store. It's wonderful to know that Bryan provided such excellent service and went the extra mile to ensure you had the right equipment. We appreciate your kind words and will share your feedback with the team.
-AF

Rated 5 out of 5 stars

Brian was very helpful!

Brian was very helpful in identifying the parts we needed to install our new faucet.

April 5, 2025
Unprompted review
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Reply from Wickes - Woking

We're delighted to hear you had a positive experience with Brian. His expertise and helpfulness are appreciated. - AF

Rated 5 out of 5 stars

d at woking by a very nice guy…

Was served at woking by a very nice guy name of Brian got me exactly what I was looking for very polite and the young lady who was with him credit to wickes.

March 27, 2025
Unprompted review
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Reply from Wickes - Woking

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Brain in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Amazing new kitchen and first class service

I used the Woking branch and dealt with Ken Scudder. From the initial consultation to the design, fitting and finish, Ken gave first customer service with the personal touch. He is truly an asset to Wickes. Ed Heatley was the kitchen fitter and he and his team were amazing. They went the extra mile and looked after me and respected my home. I couldn’t have wished for a better process of having a new kitchen. Even the aftercare has been excellent - thank you Wickes and your first team!

April 2, 2025
Unprompted review
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Reply from Wickes - Woking

Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had such a positive experience with our Woking branch and that you were so impressed with the service you received from Ken and Ed. It's wonderful to know that our team went above and beyond to ensure your satisfaction. We are proud to have such dedicated employees who are committed to providing exceptional customer service. We hope you enjoy your new kitchen for many years to come. - AF

Rated 5 out of 5 stars

Helpful staff

I was helped out by Brian who found what I was looking for very quickly.

April 1, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Tony, thanks for your five-star review, and I'm glad you enjoyed the service in our Woking store! - Dylan

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