Wickes - Woking Reviews 

158
TrustScore 5 out of 5

4.8

102 Inkerman Road, Knaphill, Woking Surrey, GU21 2WB, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I used Wickes bathroom installation services - bathroom supplied by wickes and they also arrange the installer. Have had an issue with water leaking from a pump which required claiming against the gua... See more

Company replied

Rated 5 out of 5 stars

More than 5 stars. Brian helped me today with selecting the right products I needed and double checking the quality. 👏 He even got me a trolley and loaded it for me safely!!! Brian you are definit... See more

Company replied

Rated 5 out of 5 stars

2 bewildered customers were beautifully looked after by Ken at the Woking branch. He was endlessly patient in walking us through the project and his many years of experience shone. Also a mention to... See more

Company replied

Rated 5 out of 5 stars

Great and knowledgeable advice from Ken, and his design was spot on - really felt like he had listened to what we needed/wanted. Managed to accommodate everything - and even put in things we didn't k... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Woking

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 102 Inkerman Road, Knaphill, Woking, Surrey, GU21 2WB, United Kingdom

  • +441483489801

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(158)

13,451 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top marks for Jemma at Wickes Woking

Top marks for Jemma at Wickes Woking! Super customer service when I required 4 sacks of 10mm Gravel and there were none left on display. Despite their outside store stock being blocked by a delivery that morning she arranged for a colleague to get the 4 sacks I needed rather than wait until they could restock. Thank you Jemma - you were a star.

April 1, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Jeremy, thanks for your five-star review, and I'm glad you enjoyed the service in our Woking store from Gemma! - Dylan

Rated 5 out of 5 stars

Shruti Tripati, consultant designer…

The input of the consultant bathroom designer for Wickes, Shruti Tripathi, made our experience very much more pleasant than it might have been. Mainly by her very friendly, helpful, patient assistance. She made the problems manageable
and put in extra effort on our behalf. I would definitely recommend her.

March 8, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi Pat, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Excellent service at Woking with…

Alesandro, even carried product to my car. Thank you.

March 24, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Linda, thanks for your five-star review, and I'm glad you enjoyed the service from Alesandro in our Woking store! - Dylan

Rated 5 out of 5 stars

Friendly staff

Went today and got served by jasmine on tills, absolutely lovely girl very helpful

March 21, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Thank you for your kind words! We're so glad you had a positive experience and that Jasmine was able to help you. - SW

Rated 5 out of 5 stars

With Brian's help I got exactly the…

With Brian's help I got exactly the right bolts to replace a broken handle on my mower.

March 19, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Paul, thanks for your five-star review, and I'm glad you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Our experience was great today

Our experience was great today. We needed help and Brian was there for us! He was extremely helpful, very pleasant and nothing was too much trouble.

March 11, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

We're so glad to hear you had a great experience! It's wonderful to know that Brian was able to provide you with the help you needed. - SW

Rated 5 out of 5 stars

I’d like to give a big shoutout to…

I’d like to give a big shoutout to Brian at Wickes Woking for his outstanding customer service! He was incredibly helpful, knowledgeable, and genuinely friendly. His expertise about the products in the store made my shopping experience so much easier. It’s rare to come across someone so dedicated and willing to go the extra mile to help customers. Thanks for your great service.

March 7, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Brian in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good customer service

Alessandro was very helpful

March 7, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Knowledgeable Staff

Brian was very helpful and knowledgeable about the products we were seeking.

March 7, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi Maria, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff. Thanks Brian

March 7, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Rebecca, thanks for your valuable feedback and I'm glad you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Brian was fabulous today

Brian was fabulous today - helped me find what I needed and carried everything to the car for me!
Cracking service - thank you Brian and Wickes in Woking!!

March 7, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Rachael, thanks for your five-star review, and I'm glad you enjoyed the service from Brian in our Woking store. - Dylan

Rated 5 out of 5 stars

Was helped today by Brian,he was so…

Was helped today by Brian,he was so friendly and helpful,I was totally confused with what I needed to buy. I'd give him 10 stars if I could.

March 6, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Anna, thanks for your five-star feedback, and I'm glad that you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Totally stress free experience

Great and knowledgeable advice from Ken, and his design was spot on - really felt like he had listened to what we needed/wanted. Managed to accommodate everything - and even put in things we didn't know we wanted! Quick turnaround, tradesmen were excellent - Oakley Home Improvements. Work done to a great standard, quickly and it was a totally stress free experience - cannot recommend enough!

February 27, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ken in our store and that they provided you with useful advice. -AH

Rated 4 out of 5 stars

Complete service from Wickes Woking and Lisa

We used Wickes Woking store for the design supply and fitting of a replacement ensuite shower room and downstairs cloakroom.
Overall we were very happy with the quality of work and impressed by their relatively immediate availability and speed of completion in two man weeks.
The fitters were competent, very polite and proactive to rectifying unforeseen problems and doing a few extras along the way.
Our experienced designer Lisa took care of most of our questions and was very resourceful in quickly procuring more specialist tiles which ran out towards the end of the job.
We would recommend them to anyone who wants to be hands off and needs customised guidance on what are their most suitable options without having to manage all the different aspects of such a project themselves.

January 6, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff!
Had loaded up my trolley with fencing products required for a job that day, unfortunately the Woking branch didn’t have the 1’ trellis I needed so l spoke to Brian one of the employees who checked the stock and even went to the warehouse to double-check in case.
He then checked the Guildford branch for me, they did have the amount I needed!
Brian then kindly took my loaded up trolley full of all the other items I needed and placed them in the warehouse for me until I returned about 30 minutes later.
On my return, as soon as he saw me he stopped what he was doing and went and retrieved the loaded trolley so I was in and out the store asap and off to the job!. Top man👍🏻

February 21, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Simon, thanks for your five-star review, and I'm delighted you loved the service in our Woking store from Brian! - Dylan

Rated 5 out of 5 stars

Great customer service

Great customer service. Brian was very helpful. Thank you!

February 8, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hey Alina, thank you for your five-star review, and I'm glad you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Brian at the Woking Branch - excellent

Brian at the Woking branch was super helpful. He knew where to find everything (pvc window trims and glue) and even gave us some of his own DIY tips for a better finish. Thanks Brian!

February 8, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi Polly, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Popped in for a part but not available. Got advice of alternative solution

Popped in to find a part for a wooden bed that I was trying to fix. Brian was extremely helpful and although wickes didn’t have the part, he came up with a solution to my problem. Bed fixed and I’m happy

February 4, 2025
Unprompted review
Wickes - Woking logo

Reply from Wickes - Woking

Hi Colleen, We're delighted to hear about your positive experience at our store. It's wonderful to know that Brian was able to assist you in finding a solution to your problem. We appreciate your kind words and are glad that you were able to fix your bed. - SF

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look