Wickes - Woking Reviews 

171
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TrustScore 4.5 out of 5

4.7

102 Inkerman Road, Knaphill, Woking Surrey, GU21 2WB, GB

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Rated 5 out of 5 stars

Donation made to Forest school via the community programme. Amazing generosity extremely well received by our young learners onsite and used daily! Thank you Wickes, Woking

Company replied

Rated 5 out of 5 stars

Nick Hedges has been absolutely brilliant. He came to our flat to take accurate measurements of our kitchen and bathrooms. So quick and efficient. The following week he had plans and renderi... See more

Company replied

Rated 5 out of 5 stars

Brian was incredibly knowledgable and helpful when I visited the Woking shop today. Thanks to Brian I got all the correct materials and tools required for the job and have completed it and totally sat... See more

Company replied

Rated 5 out of 5 stars

Great and knowledgeable advice from Ken, and his design was spot on - really felt like he had listened to what we needed/wanted. Managed to accommodate everything - and even put in things we didn't k... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Woking

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 102 Inkerman Road, Knaphill, Woking, Surrey, GU21 2WB, United Kingdom

  • +441483489801

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

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4.7

All reviews

(171)

15,382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With Brian's help I got exactly the…

With Brian's help I got exactly the right bolts to replace a broken handle on my mower.

March 19, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Paul, thanks for your five-star review, and I'm glad you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Our experience was great today

Our experience was great today. We needed help and Brian was there for us! He was extremely helpful, very pleasant and nothing was too much trouble.

March 11, 2025
Unprompted review
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Reply from Wickes - Woking

We're so glad to hear you had a great experience! It's wonderful to know that Brian was able to provide you with the help you needed. - SW

Rated 5 out of 5 stars

I’d like to give a big shoutout to…

I’d like to give a big shoutout to Brian at Wickes Woking for his outstanding customer service! He was incredibly helpful, knowledgeable, and genuinely friendly. His expertise about the products in the store made my shopping experience so much easier. It’s rare to come across someone so dedicated and willing to go the extra mile to help customers. Thanks for your great service.

March 7, 2025
Unprompted review
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Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Brian in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good customer service

Alessandro was very helpful

March 7, 2025
Unprompted review
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Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Knowledgeable Staff

Brian was very helpful and knowledgeable about the products we were seeking.

March 7, 2025
Unprompted review
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Reply from Wickes - Woking

Hi Maria, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff. Thanks Brian

March 7, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Rebecca, thanks for your valuable feedback and I'm glad you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Brian was fabulous today

Brian was fabulous today - helped me find what I needed and carried everything to the car for me!
Cracking service - thank you Brian and Wickes in Woking!!

March 7, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Rachael, thanks for your five-star review, and I'm glad you enjoyed the service from Brian in our Woking store. - Dylan

Rated 5 out of 5 stars

Was helped today by Brian,he was so…

Was helped today by Brian,he was so friendly and helpful,I was totally confused with what I needed to buy. I'd give him 10 stars if I could.

March 6, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Anna, thanks for your five-star feedback, and I'm glad that you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Totally stress free experience

Great and knowledgeable advice from Ken, and his design was spot on - really felt like he had listened to what we needed/wanted. Managed to accommodate everything - and even put in things we didn't know we wanted! Quick turnaround, tradesmen were excellent - Oakley Home Improvements. Work done to a great standard, quickly and it was a totally stress free experience - cannot recommend enough!

February 27, 2025
Unprompted review
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Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ken in our store and that they provided you with useful advice. -AH

Rated 4 out of 5 stars

Complete service from Wickes Woking and Lisa

We used Wickes Woking store for the design supply and fitting of a replacement ensuite shower room and downstairs cloakroom.
Overall we were very happy with the quality of work and impressed by their relatively immediate availability and speed of completion in two man weeks.
The fitters were competent, very polite and proactive to rectifying unforeseen problems and doing a few extras along the way.
Our experienced designer Lisa took care of most of our questions and was very resourceful in quickly procuring more specialist tiles which ran out towards the end of the job.
We would recommend them to anyone who wants to be hands off and needs customised guidance on what are their most suitable options without having to manage all the different aspects of such a project themselves.

January 6, 2025
Unprompted review
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Reply from Wickes - Woking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff!
Had loaded up my trolley with fencing products required for a job that day, unfortunately the Woking branch didn’t have the 1’ trellis I needed so l spoke to Brian one of the employees who checked the stock and even went to the warehouse to double-check in case.
He then checked the Guildford branch for me, they did have the amount I needed!
Brian then kindly took my loaded up trolley full of all the other items I needed and placed them in the warehouse for me until I returned about 30 minutes later.
On my return, as soon as he saw me he stopped what he was doing and went and retrieved the loaded trolley so I was in and out the store asap and off to the job!. Top man👍🏻

February 21, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Simon, thanks for your five-star review, and I'm delighted you loved the service in our Woking store from Brian! - Dylan

Rated 5 out of 5 stars

Great customer service

Great customer service. Brian was very helpful. Thank you!

February 8, 2025
Unprompted review
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Reply from Wickes - Woking

Hey Alina, thank you for your five-star review, and I'm glad you enjoyed the service from Brian in our Woking store! - Dylan

Rated 5 out of 5 stars

Brian at the Woking Branch - excellent

Brian at the Woking branch was super helpful. He knew where to find everything (pvc window trims and glue) and even gave us some of his own DIY tips for a better finish. Thanks Brian!

February 8, 2025
Unprompted review
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Reply from Wickes - Woking

Hi Polly, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Popped in for a part but not available. Got advice of alternative solution

Popped in to find a part for a wooden bed that I was trying to fix. Brian was extremely helpful and although wickes didn’t have the part, he came up with a solution to my problem. Bed fixed and I’m happy

February 4, 2025
Unprompted review
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Reply from Wickes - Woking

Hi Colleen, We're delighted to hear about your positive experience at our store. It's wonderful to know that Brian was able to assist you in finding a solution to your problem. We appreciate your kind words and are glad that you were able to fix your bed. - SF

Rated 5 out of 5 stars

Wonderful Woking experience

I just had an amazing experience at the Woking Wickes all thanks to the lovely team member there, a chap called Brian.
I had an DIY issue and had not much clue how to solve it. He spent the time to look at the photos and understand the problem and then went about thinking about all the ways I could fix it. He bothered to take the time to think about the pros and cons and offer some very well thought out ideas, and not just one, he kept re-thinking it until we were both happy with his franky, brilliant suggestion… now to hope my DIY skills are up to it.

Thanks Brian. What a great ambassador you are for Wickes.

February 4, 2025
Unprompted review
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Reply from Wickes - Woking

Hi Lucy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Brian and the service they provided you. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I needed a lot of help and Gemma helped…

I needed a lot of help and Gemma helped me followed by Alex and Brian through the process of finding, getting the right products to suit my needs and helping load the car. Thank you and so glad to use Wickes.

January 29, 2025
Unprompted review
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Reply from Wickes - Woking

Hi Frankie, thanks for taking the time to share this feedback, we are pleased to hear that Gemma and Alex where able to help you get the right products for the job, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great service from Ben at Wickes, Woking!

I needed assistance with finding locks and hinges for 14 internal doors and Ben helped with this task. It was complicated because of the large task and some doors were different sizes and some had locks and some didn't. Ben was so helpful with technical knowledgeable regarding the locks and the placing of them on the different size doors. He was patient and meticulous ensuring all the pieces of ironmongery were obtained. Excellent service and much appreciated!

January 25, 2025
Unprompted review
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Reply from Wickes - Woking

Hello Ochuko, thanks for your five-star review, and I'm glad that you enjoyed the service from Ben in our Woking store! - Dylan

Rated 5 out of 5 stars

Brian from Woking was a great help.

Brian from Woking was a great help.
Above and beyond.

January 15, 2025
Unprompted review
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Reply from Wickes - Woking

Hi Joseph, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Brian in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Toby and Jamie were amazing at trying…

Toby and Jamie were amazing at trying to help me choose paint. They went over and above to provide me with colour options.

January 12, 2025
Unprompted review
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Reply from Wickes - Woking

Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Toby and Jamie were able to help you choose paint, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Excellent customer service thank you…

Excellent customer service thank you for guiding me through my paint buying. Toby was extremely helpful

January 12, 2025
Unprompted review
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Reply from Wickes - Woking

Hello Katie, thanks for your five-star feedback, and I'm delighted Toby was able to help you with buying paint in our Woking store! - Dylan

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