Wickes - Worksop Reviews 89

I went to return some items that I had bought in the wrong size, the assistant was great, it was a fast smooth and successful visit.
Thanks very much

Wickes at Worksop staff there are so very helpful especially Jordan a will helped me on my previous visit a the 2 gents on the till nothing was to much trouble..thanks again ..

Excellent service highly helpful

Great service from 'Joe' at Worksop today. Went in with a complex ironmongery order. Fully understood my requirements regarding specification of hinges for heavy doors etc. Fulfilled my order confidently and efficiently. Thank you Joe!

Came into Worksop store as I needed some more tiles for my bathroom as I hadn’t got quiet enough, when I came to store The batch number was a different code to the one’s that I had already got so they rang the Sutton store and sorted it all out for me so that the batch number codes all matched. Thanks you to the manager for sorting it all out for me excellent customer service.

Do not get a kitchen from this company!
You may be one of the very few lucky ones who gets a good service but is it worth the gamble when your paying 1000's of pounds. Paid upfront which seems to be the protocol when having a kitchen through wicks. Lovely lady who came out and measured up, designed our kitchen but as soon as we left the store after paying it just went down hill from there on. Items not on the wagon when the kitchen was scheduled for delivery. All of it checked off by the driver, so never thought anything of it. Came to build the kitchen and we have main components missing which means the kitchen cannot be built. Terrible customer service from wicks who had the cheek to tell us that we shouldn't have taken our old kitchen out until we got the new one. Not sure how your meant to work that one out. Had to go into the store as they couldn't deliver the piece we needed for another week! So by this time we have a kitchen fitter who's had to be compensated for the delay. My husband's taken time of work and I've paid to go away for a few days while the kitchen is being fitted (best idea when you have a 1 year old and no kitchen) what should have been a simple 2 day fit turned into a 2 weeks of no kitchen facilities and back and forth with customer services. Stay well away if you want your blood pressure to be stable.

We have a new kitchen fitting was fully completed by Moday 30th.
Jacky from Wickes in Worksop designed us a great new kitchen. Jacky listened very carefully to our brief detailing our requirements for the new kitchen and she ticked all the boxes in her design.
Cutts Kitchens and Joinery carried out the installation and did a first class job.
One of the doors was damaged so we are just waiting for that to be replaced but that's no real problem.
Overall an excellent job all round. Well done Wickes.

Popped into wickes worksop branch to have a look at some bathroom tiles, once we found what we liked my wife asked for some help and Joe was fantastic he adviced us on what materials and quantities we will need to complete the job he also arranged delivery and discount. My experience so far has been great

Update - Sally at Worksop branch was also extremely helpful when I called after our consultation after spotting an error in the contract regarding the colour choice of the units and rang back within the hour as well as sending an updated contract to confirm the correction.
Excellent service from Wickes Worksop
Sally Hatfield has provided excellent service for our dream bathroom design and order. Sally has been amazing at listening to our bathroom needs and ideas and designing a bespoke bathroom that has ticked every box.
She has been so patient with my never ending questions and my writing everything down! Lol. She ensured that we understood what we were signing up for in our order and she tweaked the design at our consultation and design meeting to accommodate them or gave very honest feedback if it were not possible.

Sally Hatfield has provided excellent service for our dream bathroom design and order. Sally has been amazing at listening to our bathroom needs and ideas and designing a bespoke bathroom that has ticked every box.
She has been so patient with my never ending questions and my writing everything down! Lol. She ensured that we understood what we were signing up for in our order and she tweaked the design at our consultation and design meeting to accommodate them or gave very honest feedback if it were not possible.

Absolutely fantastic experience so far. The lovely Sally came round and measured up and was an absolute pleasure to deal with. Looking forward to my in store appointment in a few days time.

Went to Wickes at Worksop looking for horticultural grit, couldn’t find any, asked a member of staff (Jordan) who informed us they didn’t stock it at that branch. He was absolutely brilliant, he checked on line and found it in stock at Boston, thought we might be able to have it delivered, we went down to the check out to order and Jordan came down and helped us process the order, unfortunately you can only click and collect, we ordered sharp sand instead. Very pleased with the service from all the staff at Worksop Wickes, fantastic.

A quick and easy click and collect huge help from Paul who didn’t hesitate to lift my heavy item into my boot for me he was brilliant!

Well done to Joe and the team at this branch. Great help and service over the years and the experience is always good. Keep up the great work all.

I needed drill bits and real plugs for heavy curtains that kept coming loose. Joe was so helpful making sure I got the right bits.

Excellent shopping trip this evening knowing what I wanted but clueless with what I actually needed the team members where fantastic with great suggestions advice and his advice was great I left with everything I needed and my delivery booked
Great experience thank you to Jo and the lady on the till , sorry I didn't catch her name but both really helpful.

Kitchen designer Sally Hatfield was; courteous, informative, knowledgeable, patient and highly professional. Whilst browsing the store all members of staff were engaging, polite, and willing to help without being overbearing.

We spoke to Wayne about delivery services and costs as swell as where some of the products were. He was excellent and gave us all the advice we needed as showing where things were. He is a credit to your company and would be a loss if he ever left and a credit to himself.

Excellent service especially from Joe, Luke, Steph and Clair from the Worksop store. Staff were very helpful and friendly also knowledgeable. We bought some tiles at an absolute bargain, only £4 delivery, i have paid more to get a t-shirt.