Don't buy these candles especially if you have children or pets. The candle was burning and red hot glass shattered and flew across the room. Dangerous. To be avoided
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wicks and Reeds were a really lovely small company to deal with. They had some issues over the black friday weekend involving slight delays on their deliveries, which seemed out of their control and w... See more
Company replied
I would give less than one star if I could. Order placed 6th December, no dispatch notification, no response to email, Facebook messages or requests through PayPal to return money. Sadly looks like... See more
Took the money but only delivered 1 out of 3 elements of the order. No response to multiple e mails. Probably failing if you read recent ratings here. Wicks & Reads is a trading name - registered comp... See more
Company details
Written by the company
Home Fragrance Merchant Vegan, Eco-Friendly & Cruelty Free. Candles, Reed Diffusers, Soaps, Aromatherapy & More. Made in UK by independent, small batch producers.
Contact info
57 Saint Andrews Avenue, Co43aj, Colchester, United Kingdom
- 0207 1936866
- info@wicksandreeds.com
- www.wicksandreeds.com
I ordered candles from this company on…
I ordered candles from this company on 20th November. I received an order acknowledgement and have heard nothing since. I have emailed twice as the telephone number on their site is not a phone line that is in operation.
A really poor service.
December 5, 2021
Unprompted review
Ordered 2x Frosty the Snowman candles
Ordered 2x Frosty the Snowman candles, they took payment for both of these orders.
They have delivered 1 despite several emails regarding the remainder of my order no response. The telephone number on website is also dead.
This company are a scam do not order!
November 19, 2021
Unprompted review
Appaling company
Appaling company. It must be a scam. Ordered early November for a birthday, having seen an ad on Instagram. Took the money and not heard from them since despite chasing and chasing. Birthday has been and gone, had to buy another gift from elsewhere. Still no sign of the candles I ordered.
I wish I'd read the recent reviews before I ordered. Only 1 response to a negative review, must be a scam
November 19, 2021
Unprompted review
Reply from Wicks & Reeds
Hello Ceejay,
We're sorry to hear this - can you please email your order number to info@wicksandreeds.com and we will be happy to investigate and refund if required. We can't find any record of an order by searching for your name
There has been a huge delay in delivery rates from Royal Mail recently and as a response, we've changed all of our default shipping to first class tracked. We've also implemented a new shipping system in our head office so all orders are now being sent either same day or the following day.
Thank you
My order has not yet arrived and I have…
My order has not yet arrived and I have had no reply to my email querying this. But you manage to send me an email about my opinion of the goods and service, well I am still waiting!
October 25, 2021
Amazing customer service
Amazing customer service, easy to use website and a great product. I had an issue with my local RM and my query was sorted super quickly. I can 100% recommend.
October 21, 2021
I was very pleased with the tea light…
I was very pleased with the tea light holders .
October 14, 2021
Will be ordering again.
Nothing bad to say really. Delivery was packaged well and the candles are burning longer than the box standard tea lights you buy from the shop so all in all, I am happy with the service and the product and would order again.
October 11, 2021
Excellent all round
October 8, 2021
Beautiful candles
Beautiful candles. Great packaging and delicious scents. Highly recommend
September 22, 2021
Gorgeous candles that burn beautifully!!
September 22, 2021
Fabulous service really quick helpful…
Fabulous service really quick helpful and friendly
September 18, 2021
I am always pleased with my purchases…
I am always pleased with my purchases from your company but my last order was short as I had ordered a double quantity of tea lights and only received one.
I emailed and received an apology and was told the rest of the order would be dispatched immediately. Since then I have heard nothing.
September 7, 2021
Very small
Candles are lovely, but I didn't read the measurements and was surprised at how tiny these 'pillar candles' are .. make sure you don't expect large candles
August 31, 2021
Fantastic service
Fantastic service, fast delivery and beautifully packaged. Really happy with the candles and will buying more for gifts soon
August 19, 2021
Unprompted review
Do not use, they are a scam
Really horrible experience. Waited around 4-5 months for my package to never arrive - after this time, sent follow-up emails requesting a refund which were all completely ignored. In the end, had to go through resolution centre to get my money back legally, but it was a long process. Use someone else.
August 9, 2021
Unprompted review
Reply from Wicks & Reeds
Hi. As your review is unverified and not attached to an order, do you have an order number you could share?
Our business is not a scam as you can see from all the reviews which are verified orders and which are almost all 5 stars.
Please message us on orders@wicksandreeds.com if you require any further help
Thanks
Thomas - Owner.
Great products and swift delivery
July 15, 2021
Quality products and good service.
I have always received prompt service and enjoyed their products. I particularly like the ethical and eco-friendly nature of the company.
April 28, 2021
Lovely bath bombs
Lovely bath bombs, looked really nice and friend who i bought them for loved them. Great service, well packaged.
April 20, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.