Wicks & Reeds Reviews 175

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Don't buy these candles especially if you have children or pets. The candle was burning and red hot glass shattered and flew across the room. Dangerous. To be avoided

Rated 5 out of 5 stars

Wicks and Reeds were a really lovely small company to deal with. They had some issues over the black friday weekend involving slight delays on their deliveries, which seemed out of their control and w... See more

Company replied

Rated 1 out of 5 stars

I would give less than one star if I could. Order placed 6th December, no dispatch notification, no response to email, Facebook messages or requests through PayPal to return money. Sadly looks like... See more

Rated 1 out of 5 stars

Took the money but only delivered 1 out of 3 elements of the order. No response to multiple e mails. Probably failing if you read recent ratings here. Wicks & Reads is a trading name - registered comp... See more

Company details

  1. Candle Store

Written by the company

Home Fragrance Merchant Vegan, Eco-Friendly & Cruelty Free. Candles, Reed Diffusers, Soaps, Aromatherapy & More. Made in UK by independent, small batch producers.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

175 reviews

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Rated 5 out of 5 stars

Great product.

The supplier worked with me to find a product that met my requirements. The product was quickly dispatched. The wax melts are good value for money, and the scent is wonderful and long lasting. I will definitely order again.

March 26, 2021
Rated 5 out of 5 stars

Great product

Great product, fast delivery, friendly and communicative company and all packaging was eco and recyclable / biodegradable

March 17, 2021
Rated 5 out of 5 stars

Quality and value everytime.

Quality and value everytime.
An opportunity to try new products from bespoke retailers. Particularly love the soy candles and they smell incredible.
Delivery is usually just a few days after ordering and the products arrive well packaged.
Definitely recommend especially if looking for something bespoke and unique.

March 1, 2021
Rated 1 out of 5 stars

NO DELIVERY AND NO REFUND

Ordered a wax burner as a xmas gift and it never arrived. I have been trying to get a refund ever since to no avail. I managed to get through once on the phone and was told they would refund my payment, needless to say that has never happened. If I could give a no star review I would have as they don't even deserve one star. Extremely frustrating.

February 23, 2021
Unprompted review
Rated 2 out of 5 stars

Small in length and diameter.

Thanks for my candles order delivery.
They’re smaller than I expected and they don’t fit in my candle holders.
I wonder if I possibly could change with a bigger size.
I appreciate if you do.
Kind regards,
F P

February 22, 2021

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