Don't buy these candles especially if you have children or pets. The candle was burning and red hot glass shattered and flew across the room. Dangerous. To be avoided
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See what reviewers are saying
Wicks and Reeds were a really lovely small company to deal with. They had some issues over the black friday weekend involving slight delays on their deliveries, which seemed out of their control and w... See more
Company replied
I would give less than one star if I could. Order placed 6th December, no dispatch notification, no response to email, Facebook messages or requests through PayPal to return money. Sadly looks like... See more
Took the money but only delivered 1 out of 3 elements of the order. No response to multiple e mails. Probably failing if you read recent ratings here. Wicks & Reads is a trading name - registered comp... See more
Company details
Written by the company
Home Fragrance Merchant Vegan, Eco-Friendly & Cruelty Free. Candles, Reed Diffusers, Soaps, Aromatherapy & More. Made in UK by independent, small batch producers.
Contact info
57 Saint Andrews Avenue, Co43aj, Colchester, United Kingdom
- 0207 1936866
- info@wicksandreeds.com
- www.wicksandreeds.com
Arrived on time
Arrived on time, lovely packaging, candles appear to be as they say have only used once so far but they are smokless and clean.
Will definitely purchase again!
December 11, 2020
Update on previous review
The candles are lovely but the customer service is not . I ordered another 3 but they have still not arrived and I have written 2 emails asking for information on their whereabouts and have not even had a reply to either. It’s just not good enough.
December 11, 2020
Reply from Wicks & Reeds
Hi Louise,
I hope you are well.
Our sincere apologies, due to COVID and increased orders we have had to split our staff across two sites, this has meant that a small number of orders have had a delay in delivery, this hasn't been helped by Royal Mail also experiencing delays due to the Christmas rush.
We are a young business and have been positively overwhelmed by the number of orders we have received, please may I ask that you email orders@wicksandreeds.com and I will personally look into this, this afternoon.
Once again, our apologies and we thank you for your custom.
Wicks & Reeds
Excellent customer service and…
Excellent customer service and wonderful product. Very happy all round
December 11, 2020
Excellent customer service and gorgeous…
Excellent customer service and gorgeous products. Christmas wax melts made the whole house smell lovely! :)
December 11, 2020
Lovely beeswax candles
Lovely beeswax candles. A better choice of sizes and cheaper than others I looked at, but the quality is excellent.
December 11, 2020
Absolutely incredible!
Absolutely incredible! The postage process was a little patchy, but as it is the Christmas season and they are such a young business I cannot fault how they handled it - a very apologetic email ensured that all customers knew that their orders were processed and on their way (I personally found this very comforting). The candle itself is of such a high quality - I bought the Polar Express Christmas candle and it smells as divine as it looks! I can’t wait to buy again :)
December 11, 2020
Unprompted review
I'm still waiting for delivery of the…
I'm still waiting for delivery of the item ordered the money has been taken out of my account but no receipt of item.
I have tried phoning and there's been no reply on all occasions I have emailed and no response has been received.
Absolutely awful service either I would like to receive the item or have a refund.
December 11, 2020
Beautiful natural smelling candles.
Beautiful natural smelling candles.. spiced orange, delicious
December 10, 2020
Terrible. Do not use this website.
I ordered a candle 2 weeks ago and paid for next day delivery to ensure it would arrive promptly. This candle was intended for my grandma who's brother recently passed and she herself is dreadfully sick and lonely. I live abroad and sending small gestures and gifts like this is my best way to show my love and support to my family members. After one week of no candle, I asked my grandma and she confirmed nothing had arrived. Now, 2 weeks later I have tried to call customer service multiple times and have had no response. I am disappointed and frustrated. I will never use this site again and certainly won't be recommending it to anyone I know.
December 10, 2020
Reply from Wicks & Reeds
Hi ,
I hope you are well.
Our sincere apologies, due to COVID and increased orders we have had to split our staff across two sites, this has meant that a small number of orders have had a delay in delivery, this hasn't been helped by Royal Mail also experiencing delays due to the Christmas rush.
We are a young business and have been positively overwhelmed by the number of orders we have received, please may I ask that you email orders@wicksandreeds.com and I will personally look into this, this afternoon for you.
Once again, our apologies and we thank you for your custom.
Wicks & Reeds
Arrived, eventually
A bit slow, and didn't really keep me informed about what was going on and why delivery was delayed. But it turned up in the end - don't know what it smells like yet, I'll be lighting it over Christmas!
December 10, 2020
Reply from Wicks & Reeds
Hi Peter,
I hope you are well.
Our sincere apologies, due to COVID and increased orders we have had to split our staff across two sites, this has meant that a small number of orders have had a delay in delivery, this hasn't been helped by Royal Mail also experiencing delays due to the Christmas rush.
We are a young business and have been positively overwhelmed by the number of orders we have received, in the New Year we will be taking on an additional site with a customer service team, to improve our customer service even more.
Please may I ask that you email orders@wicksandreeds.com with your order details and I will look into this asap for you.
Once again, our apologies and we thank you for your custom.
Wicks & Reeds
I am so happy to have discovered your…
I am so happy to have discovered your business. We love the candles, the way they are packed too. I love how it is minimal on the box, and the straw bedding into the box make it looks cared for, it all smells like you state in your description. We love them so much I am finding it difficult to give them away as presents.
Will be back fo for more.
December 10, 2020
Still not received my order or heard…
Still not received my order or heard back from Thomas regarding this after speaking with him on Tuesday. Very disappointed tried ringing numerous times and no answer.
December 10, 2020
Unprompted review
NOT RECIEVED MY ITEMS, HOPING FOR MY MONEY BACK
I finally have my items, almost 3 weeks after ordering them.
They are excellent and I am happy with my choices.
Unfortunately the customer service from this company is really poor.
Communicating with customers is vital.
December 10, 2020
Reply from Wicks & Reeds
Hi Karl,
I hope you are well.
I have emailed you (from orders@wicksandreeds.com), your order have been processed and dispatched, due to COVID and increased orders we have had to split our staff across two sites, this has meant that a small number of orders have had a delay in delivery, this hasn't been helped by Royal Mail also experiencing delays due to the Christmas rush.
We are a young business and have been positively overwhelmed by the number of orders we have received, in the New Year we will be taking on an additional site with a customer service team, to improve our customer service even more.
Once again, our apologies and we thank you for your custom.
Wicks & Reeds
very efficient company
Great personalised company,brilliant transactions and very efficient.would highly recommended and will certainly purchase from again.
December 9, 2020
Friendly and personal service.
Friendly and personal service.
Well-made products and reusable packaging.
Would definitely use again.
December 9, 2020
Candles great
Candles great. No visible plastic in wrapping materials! Welcome change.
December 9, 2020
Reply from Wicks & Reeds
Hi Marie,
Thanks so much for taking time out to leave us a review. We're really keen on not using plastic (or printing paper waste) where possible.. so pleased to hear that is well received.
Enjoy the candles!
All the best
Thomas
Wax melts
Product arrived safely , lovely perfume.
Sadly arrived too late to be included in the gift I had planned.
December 8, 2020
Reply from Wicks & Reeds
Thanks for the review Susan,
Sorry we weren't a bit quicker on this occasion - November & December are terrible for post!
Glad you like the items.
Thanks
Thomas
Reply from Wicks & Reeds
Thanks Clare
We appreciate hearing customer reviews so thanks for taking the time to leave one. Really glad you liked the candle!
Best
Thomas
I ordered easily enough then a couple…
I ordered easily enough then a couple days later half the order arrived, when i emailed about the rest of the order I was told that the rest is coming from a different location. so far it's been a week and still no sign of the rest of the order and no reply to my further enquiry. Shame really they look like quality goods
December 8, 2020
Reply from Wicks & Reeds
Thanks for taking time to leave a review Paul.
As we explained, due to Covid regulations, we aren't able to mix staff between our two premises at the moment but rather than let our customers down, we are sending deliveries out in multiple batches (at no extra cost despite huge shipping cost increase to us) - we are asking for a little patience as we cope with this incredibly difficult time which is challenging for our team as I'm sure you can appreciate.
I'm glad you like our products and appreciate your custom.
Thanks
Thomas
Lovely candles
Lovely candles , excellent choice, ethical , pretty packaging, prompt delivery, will definitely buy again and would recommend.
December 8, 2020
Reply from Wicks & Reeds
Thank you so much for the lovely review Jannette - really pleased to hear you were happy with your order. We look forward to seeing you back on our shop in future.
Have a lovely Christmas
Thomas
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