Don't buy these candles especially if you have children or pets. The candle was burning and red hot glass shattered and flew across the room. Dangerous. To be avoided
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See what reviewers are saying
Wicks and Reeds were a really lovely small company to deal with. They had some issues over the black friday weekend involving slight delays on their deliveries, which seemed out of their control and w... See more
Company replied
I would give less than one star if I could. Order placed 6th December, no dispatch notification, no response to email, Facebook messages or requests through PayPal to return money. Sadly looks like... See more
Took the money but only delivered 1 out of 3 elements of the order. No response to multiple e mails. Probably failing if you read recent ratings here. Wicks & Reads is a trading name - registered comp... See more
Company details
Written by the company
Home Fragrance Merchant Vegan, Eco-Friendly & Cruelty Free. Candles, Reed Diffusers, Soaps, Aromatherapy & More. Made in UK by independent, small batch producers.
Contact info
57 Saint Andrews Avenue, Co43aj, Colchester, United Kingdom
- 0207 1936866
- info@wicksandreeds.com
- www.wicksandreeds.com
Lovely little shop, glad I found them on etsy
Lovely little shop, item dispatched super quick.
December 8, 2020
Reply from Wicks & Reeds
Ah thanks Hannah - Really pleased to hear that. Thanks for taking the time to leave us some kind words - it means a lot.
Best wishes
Thomas
Paid for next day delivery it took a…
Paid for next day delivery it took a week. Lovely candle. X
December 8, 2020
Reply from Wicks & Reeds
So sorry to hear that Sarah but really glad you liked the candle when it got to you!
Best wishes
Thomas
Reply from Wicks & Reeds
Thanks Emily - delighted to hear you are pleased with the candle. Enjoy!
Thomas
Wonderful
I was so impressed with the company. Their service and products were exceptional.
December 8, 2020
Reply from Wicks & Reeds
That's so lovely to hear, thank you Victoria!
Really pleased you like the products
Best wishes
Thomas
Beautifully presented in boxes with…
Beautifully presented in boxes with little notes...very impressed...will definitely use them again 😊
December 8, 2020
Reply from Wicks & Reeds
Ah that is great to hear! Thanks Claire
We try and make each little package as nice as we can - glad you liked it.
Best wishes
Thomas
Great service and gorgeous products
Highly recommend the Advent Candle. Smells divine and was wrapped beautifully when it arrived. Also Thomas was very helpful when I made a mistake with my order and remedied it speedily and without complaint. Great service and products overall, thank you!
December 7, 2020
Reply from Wicks & Reeds
Thank you so much for taking the time to leave a review Alishia - we really appreciate it!
Glad I could help and hope you enjoy the candle this month!
All the best
Thomas
Order placed 27/11/20 still not…
Order placed 27/11/20 still not received on 6/12/20. Received a message today saying they had a glitch due to Black Friday influx of orders. First rule of customer service, don’t ask for feedback before your customer has received their order and especially if there’s a glitch 😳😕
December 6, 2020
Reply from Wicks & Reeds
Sorry to hear this Sarah,
We advise on our delivery page and at the checkout that orders can take around 7 working days and have had to put up a special notice at the moment that things are especially challenging due to Covid and the surge in orders in November and December. We are asking for a little patience but sorry you were not able to bear with us on this occasion. I hope you enjoy the items when they arrive.
Many thanks
Thomas
Order with time to spare and you'll be fine!
I bought some candles as a gift and asked that they be delivered on time for a birthday about 1.5 weeks later.
I didn't get regular updates during the process about when/if the order had been shipped and emailed customer service to ask. I was told they would investigate for me and, although they never did get back to me, the order was delivered on time and the person loves it.
This is a new business which is only just starting out and no doubt is dealing with a number of different issues in the lead-up to Christmas. So 4 stars for a fantastic product and average service (mitigated by Black Friday/COVID).
December 6, 2020
Reply from Wicks & Reeds
Hi Ben and thanks for taking the time to leave a review - we always prefer to get feedback, whether it's good bad or a bit of both!
Sorry to hear you weren't updated as often as you should have been - we did indeed have a big glitch with our ordering platform and Covid has meant lots of changes including having to send (and pay for) multiple packages to go out for most orders.. Tricky times indeed but we are trying our best and I'm glad of your feedback.
Thankfully we've now managed to resolve our logistics issues and all is well.
Thanks again and really pleased you liked the candles.
All the best for a great Christmas
Thomas
Lovely product
Lovely product! Arrived quickly and beautifully presented with environmentally friendly packaging. Thank you
December 6, 2020
Reply from Wicks & Reeds
Thanks Karen!
We try our best and only use recycled boxes and paper and natural packaging materials. Really glad to hear that it is appreciated. Thanks so much for taking time to leave a review!
All the best
Thomas
Reply from Wicks & Reeds
No peaking! Haha - thanks for leaving a review, we really appreciate it. I hope the lucky person receiving your gift enjoys it.
All the best
Thomas
Very quick delivery
Very quick delivery.
Very nicely packaged and with some complimentary soaps, I would definitely order again.
Thank you
December 5, 2020
Reply from Wicks & Reeds
Thank you Mandi!
We do like to add little touches where we can - glad you liked the soaps! So pleased you were happy with your order.
Thank you and have a lovely Christmas
Thomas
Incomplete/wrong order sent
I ordered what looked to be a lovely Spiced Orange Trio gift set, but unfortunately 2 of the 3 items in the set didn't arrive as advertised. I'm hoping I will either be reimbursed or the missing items from the set will be sent out to me as soon as possible. Very disappointing, as the candle that did arrive smells wonderful.
December 5, 2020
Reply from Wicks & Reeds
Hello Andrea and thanks for taking the time to leave a review.
I'm sorry to hear of the mix up between the tealights and the wax melts and I'm glad we were able to speak on the phone earlier today and resolve this for you. Your new soap and tealights are on the way as I type this and I've included a few extras too.
All the best
Thomas
Excellent product arrived on time
December 5, 2020
Reply from Wicks & Reeds
Great to hear that - thanks Di!
All the best
Thomas
Not arrived yet
Not arrived yet, no information on potential despatch date. I'd have gone elsewhere had I known. Response to this review received but sadly still no candle and silence has resumed.
December 4, 2020
Reply from Wicks & Reeds
Hello
I have looked into your order which was placed on Sunday evening the 30th Nov - it was processed the next day and sent out for delivery however this review was left only 3 days after that... we do state that deliveries take up to 7 working days and potentially longer in Nov & Dec and have put notices on the delivery page and checkout... If you would like to follow this up with us please contact us directly.
Candle
I purchased a xmas candle for my granddaughter and I must say you packed it lovely & I could not bring myself to unwrap it all so I am leaving that to her ! Thankyou
December 4, 2020
Reply from Wicks & Reeds
It's hard not to peak isn't it?!
Thank you so much for your kind comments Lorraine - our team work super hard to get gifts out and we really appreciate the feedback.
Thank you and have a lovely Christmas
Thomas
Still not received product now the 4th…
Still not received product now the 4th December and it was an advent calendar
Response to reply,
I paid for next day delivery - please cancel my order and refund it I wont be using you again and its the 8th of December.
12/12/20
Still no order despite you saying I couldnt cancel it - does this still count as 5/7 days? There is nothing false about the service I have received..... still no item!
December 4, 2020
Reply from Wicks & Reeds
Sorry you were not happy with the service - however your order was placed on Sunday and processed on Tuesday 01 Dec as you chose standard shipping and we clearly state this will take up to 7 working days to arrive - and potentially longer in Nov and Dec. We've put special notices up indicating that Covid is causing further delays.
We do not recommend ordering advent calendar candles after November has already ended. These are no longer on sale.
Update
Thank you for the reply however you did not pay for next day delivery I'm afraid to confirm. If you would like me to forward your order confirmation with this detail included please let me know.
This is what you selected.
Shipping
Standard UK Delivery - Royal Mail 2-7 days (0.0 kg)
£3.75
We will not be able to cancel the order as this has been sent out to you. Should you wish to return the candle for a refund - minus the shipping cost - that is of course absolutely fine.
I am more than happy to help all customers and will gladly discuss this with you by phone or email but will not allow false information to be presented I'm afraid.
Thank you
Thomas
Reply from Wicks & Reeds
Great to hear - thanks Peter!
Best wishes
Thomas
Reply from Wicks & Reeds
Thanks Wendy!
Delighted that you were pleased with your diffuser. Enjoy!
Best wishes
Thomas
Fabulous candle bought as a gift
Fabulous candle bought as a gift - wanted to keep it myself. Quality product with beautiful scent. Service was first class . Would definitely recommend
December 3, 2020
Reply from Wicks & Reeds
That made me chuckle Alison! So often I want to keep the things I see being packaged up for customers - we're lucky to have such beautiful products and amazing partners who make them for us.
All the best
Thomas
Cracking Candles for Christmas…
purchases a few candles for Christmas and and they arrived quickly and packaged with fully recyclable materials which was great. the sissy green candle smells AMAZING. the overall experience has been great.
December 3, 2020
Reply from Wicks & Reeds
Ah! We're not supposed to have favourites but.... we do love the Sissie Green range! They use such high quality essential oils and waxes and the candles really are amazing.
Glad you enjoyed shopping with us - thank you for your order!
Best wishes
Thomas
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