Don't buy these candles especially if you have children or pets. The candle was burning and red hot glass shattered and flew across the room. Dangerous. To be avoided
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wicks and Reeds were a really lovely small company to deal with. They had some issues over the black friday weekend involving slight delays on their deliveries, which seemed out of their control and w... See more
Company replied
I would give less than one star if I could. Order placed 6th December, no dispatch notification, no response to email, Facebook messages or requests through PayPal to return money. Sadly looks like... See more
Took the money but only delivered 1 out of 3 elements of the order. No response to multiple e mails. Probably failing if you read recent ratings here. Wicks & Reads is a trading name - registered comp... See more
Company details
Written by the company
Home Fragrance Merchant Vegan, Eco-Friendly & Cruelty Free. Candles, Reed Diffusers, Soaps, Aromatherapy & More. Made in UK by independent, small batch producers.
Contact info
57 Saint Andrews Avenue, Co43aj, Colchester, United Kingdom
- 0207 1936866
- info@wicksandreeds.com
- www.wicksandreeds.com
Great items
Great items, fast delivery and well presented, ideal for a treat or a gift, great choice of fragrance and something for everyone. 👍🏻
October 18, 2020
Reply from Wicks & Reeds
Thank you so much for the great review Daniel! As a new business we really appreciate good reviews. So glad you like the candle and diffuser set!
Thanks
Thomas
Just outstanding and personal service
Just outstanding and personal service! When something was out of stock the team proactively sorted me out with the perfect alternative!
October 13, 2020
Reply from Wicks & Reeds
Hi Jean and thanks so much for the lovely comments! As a new business we really appreciate good reviews when we do something well. I'm so pleased that you like the Winter candle we sent you - it's one of our favourites too!
Thank you again and hope to see you in future on www.wicksandreeds.com !
Best wishes
Thomas
Brilliant service!!!
Brilliant service!!!
Ordered items on Thursday, delivered to me on the Monday!!
Packaging really beautiful and so pleased with everything I have ordered.
Will definitely be purchasing some gifts and treats for myself going forward.
October 11, 2020
Reply from Wicks & Reeds
Hi Claire and thank you so much for the lovely review. We really appreciate it!
So pleased to hear you liked the candles and diffuser you ordered and our Eco packaging!
We look forward to seeing you on www.wicksandreeds.com again in future!
Best wishes
Thomas
Gorgous ethical candles
Just received my first order of a gorgeous scented candle. Especially love that these are carefully sourced vegan products. Well packaged and quickly dispatched. Will make great gifts for friends and family. Will be back 😊
October 7, 2020
Unprompted review
Reply from Wicks & Reeds
Hi Helen and thank you for the kind review! We're really proud of our ethical products and partners and it's lovely to hear they are well received!
Glad you got your beautiful Sissie Green candle quickly and enjoy it. We can't wait to send you our Christmas Gift Hamper very soon!
Thanks again and best wishes
Thomas
Big help when I changed my order
I needed to change my order After I had already placed it so I called them and they were very helpful and went through everything on the phone with me. Felt bad as I had changed my mind and wanted to cancel an item as my daughter already had it but they were very lovely and would definitely recommend!!
October 2, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.