This vendor is very good at promoting sales, but less good at processing returns. Its been a week since I sent an item back (Royal Mail tracked return). Refund took its time being processed, but no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eventually got a set of shoes had problem as lots of them were out of stock. But pair I got are good, needed thin sole for driving otherwise I get pain in my knee if leg at wrong angle so barefoot is... See more
Company replied
I purchased New Balance running shoes after a lot of research offline The order process is easy and next day delivery was morning guaranteed Shoe selection is very good Wide Fit are true to cat... See more
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Straightforward measuring at home to find the right size. Easy online refund of previous style that didn’t suit, and we re ordered a different pair - she’s so thrilled! Quick service and delivery. It... See more
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Company details
Written by the company
Wide Fit Shoes are leading experts in Wide Shoes supplying wide fitting shoes for men and women including Wide Shoes, Wide Trainers, Wide Slippers, Wide Boots and much more. Our journey began in 1965 here in London with a small store as a family business. We launched our e-commerce website in 2006 and watch our business expand globally thanks to the internet. We have a customer base with over 500,000+ customers worldwide and growing fast. Brands such as Nike, New Balance, ON Running and Skechers have all joined our family and believe in our vision. Follow our journey and feel the comfort of our footwear.
Trainers made for comfort
Written by the company
- 100% Guaranteed
- Trainers made in a wider fitting. More space, more comfort = more walking
Contact info
33 Kenton Park Parade, HA3 8DN, London, United Kingdom
- 0208 907 1742
- info@widefitshoes.co.uk
- www.widefitshoes.co.uk
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Bought this for my adult son with…
Bought this for my adult son with learning disabilities. The shoes are comfortable, fashionable enough and he loves wearing them
August 3, 2026
Reply from Wide Fit Shoes
Hi Ms Angela,
Thank you for your lovely feedback! We’re so pleased to hear that your son finds the shoes comfortable and loves wearing them. It’s wonderful to know that he is happy with both the style and fit.
Wide Fit Shoes Team
Shoes still haven’t arrived one week…
Shoes still haven’t arrived one week after delivery due date. Royal Mail link still says they’ve arrived at my local depot. I’ve told Wide Fit Shoes that this has happened and while I initially received a response from them straight away, all I’m now getting are customer satisfaction emails and texts. I’m not satisfied!
August 5, 2026
Unprompted review
Reply from Wide Fit Shoes
Hello Chris,
Thank you for your email.
I’m unable to locate an order for you at the moment. Please could you email me directly at gemma@widefitshoes.co.uk so I can look into this for you?
Please be assured that we will do our best to resolve this for you as quickly as possible.
Kind regards,
Wide fit shoes team
Great service
Great service, the shoes were delivered promptly and it was great to have some good fitting shoes for a change instead of having to by a pair to large to actually get the right width.
Will definitely use Wide fit shoes again!!!!
August 11, 2026
Unprompted review
Reply from Wide Fit Shoes
Hi Ian,
Thank you for your fantastic feedback! We’re so pleased to hear that you found the shoes comfortable and well-fitting, and that they arrived promptly. It’s great to know you’ve found the right width without needing to size up. We look forward to serving you again!
Wide Fit Shoes Team
Excellent service
Excellent service, I was fully kept updated with my order and very quick delivery. A great company to deal with. Thanks.
August 5, 2026
Reply from Wide Fit Shoes
Hi Ben,
Thank you for your kind feedback! We’re delighted to hear that you were kept fully updated and that your order arrived quickly. We really appreciate your support and are pleased you had such a positive experience with us.
Wide Fit Shoes Team
Great range of products, but...
Great range of products, but the marketing emails are way too many given the number of times I buy shoes a year. Driven by too much use of ai perhaps ?
August 5, 2026
Reply from Wide Fit Shoes
Hi Chris,
Thank you for your honest feedback. We’re pleased to hear you’re happy with our range of products. We’re sorry to hear that you’ve been receiving too many marketing emails, and we appreciate you bringing this to our attention. We’ll take your feedback on board as we look to improve the frequency and relevance of our communications.
Wide Fit Shoes Team
Excellent choice.
Excellent choice.
Ordering was easy and delivery very quick.
Very good service
August 5, 2026
Reply from Wide Fit Shoes
Hi Mr Neil,
Thank you for your lovely feedback! We’re so pleased to hear you found our range excellent, the ordering process easy, and the delivery quick. We really appreciate your kind words and support!
Wide Fit Shoes Team
Trusted service but steep curve for new customers
I purchased New Balance running shoes after a lot of research offline
The order process is easy and next day delivery was morning guaranteed
Shoe selection is very good Wide Fit are true to cater to Wide fit shoes
But as a new customer I would like a more guided shoe selection to get started.
I was purchasing long distance walking shoes and used a lot of other website research before coming to Wide Fit for the purchase of what I needed
August 5, 2026
Reply from Wide Fit Shoes
Hi Mr S,
Thank you for your detailed feedback! We’re delighted to hear that you were happy with the selection, easy ordering process, and next-day delivery, and that you found our wide-fit range true to size. We also really appreciate your suggestion about having a more guided shoe-selection process for new customers. We’ll certainly take this feedback on board as we continue to improve the shopping experience.
Wide Fit Shoes Team
Avoid!Avoid!Avoid!
Avoid!Avoid!Avoid!
I ordered and paid for 3 pairs of shoes for my Mum. Wide fit shoes charged me £9.99 delivery. They contacted me the next day to say that 2 pairs were not in stock and offered me 2 random pairs as alternatives. I politely declined and was eventually refunded for them. I had to challenge for my overinflated delivery charge refund. I’ve sent numerous emails requesting a refund for for the 3rd pair that never arrived. I still haven’t received the refund or any acknowledgment from company that the 3rd pair were never delivered nor refunded. I haven’t had any communication with a human- only an AI Robot. Run by AI apparently. Total fiasco! Please Widefit, refund me for the 3rd pair of shoes that that I paid for and never received!
Order number 188956 ( as the email address you kindly asked me to contact you on is “prohibited” and non-contactable! Seriously, AI is a poor substitute for human contact and business! First & last time for me!!!
July 28, 2026
Unprompted review
Reply from Wide Fit Shoes
Hello Monica,
I’m really sorry to hear about your feedback, and I completely understand your disappointment.
Please could you contact me directly at gemma@widefitshoes.co.uk with your order number? I would really love the opportunity to look into this for you and resolve the issue.
We’re genuinely sorry that the shoes you ordered were out of stock, and we appreciate your understanding.
Kind regards,
Wide fit shoes team
Dellivery process wad good
Dellivery process wad good, but whilst the irunner walking boots are ok, they are not actuallydesigned for anything but walking man made paths and are a little narrower than my DB shoes walking boots which aremuch better
August 4, 2026
Reply from Wide Fit Shoes
Hello Christine,
We’re really sorry to hear about your review, but we truly appreciate you taking the time to share your feedback.
I’ll reach out to you directly so we can discuss the different options available and hopefully find a solution for you.
We’re also thrilled to hear that you received your order quickly!
Kind regards,
Wide fit shoes team
I ordered the wrong shoes
I ordered the wrong shoes. I called Wide Fit Shoes ad explained and apologised! Entirely my fault just careless. They were extremely helpful and arranged a prompt replacement without any additional charge.
An absolutely superb service.
August 4, 2026
Reply from Wide Fit Shoes
Hi Dough,
Thank you so much for your kind words! We’re delighted to hear that our team was able to help arrange a replacement promptly and without any additional charge. We really appreciate your understanding and are so pleased you were happy with our service.
Wide Fit Shoes Team
Excellent selection and good prices --…
Excellent selection and good prices -- need I say more? It's hard to find wide fit runners!
August 4, 2026
Reply from Wide Fit Shoes
Hi Jonathan,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our selection and prices. We know how difficult it can be to find comfortable wide-fit runners, so we’re pleased we could provide a great choice for you.
Wide Fit Shoes Team
I had a pair of wide fit shoes which…
I had a pair of wide fit shoes which were great; however, the latest order was for wide football boots and they felt no wider than a normal pair
August 4, 2026
Reply from Wide Fit Shoes
Hello Stuart,
We’re really sorry to hear about this feedback. I’ll reach out to you directly to discuss the different options available.
Please rest assured that your custom and satisfaction mean a lot to us, and we’ll do everything we can to make things right.
Kind regards,
Wide fit shoes team
Reply from Wide Fit Shoes
Hi Dave,
Thank you so much for your lovely feedback! We’re delighted to hear that you now have three pairs of shoes that fit you perfectly. It’s fantastic to know we could help you find comfortable footwear that works for you!
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hi Chris,
Thank you for your lovely feedback! We’re delighted to hear that you found our service easy to use, enjoyed the fast delivery, and are happy with your new shoes. We really appreciate your support and hope to serve you again soon!
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hi Alan,
Thank you for your kind feedback! We’re delighted to hear that you were happy with both our delivery and return service. We really appreciate your support and hope to serve you again soon!
Wide Fit Shoes Team
Everithing works 100%
Everithing works 100%. Even wat include, no custom delay (outside EU) and the Shoes are Perfect🏆 You makea my day😃
July 28, 2026
Reply from Wide Fit Shoes
Hi Hannu,
Thank you so much for your fantastic feedback! 🏆😃 We’re thrilled to hear that everything went smoothly, including the delivery and customs process, and that you’re delighted with your shoes. It’s wonderful to know we made your day!
Wide Fit Shoes Team
Great shoes
Great shoes, well made and very comfortable. After years of looking for comfortable shoes for someone who has large feet and a bunion, we have found the perfect shoes. The website is easy to use. Delivery and service is great.
July 31, 2026
Reply from Wide Fit Shoes
Hi Janet,
Thank you so much for your wonderful review! We're delighted to hear that you've finally found comfortable shoes that work well for your large feet and bunion. It's also great to know you found our website easy to use and were pleased with our delivery and service. Your kind feedback means a lot to us, and we truly appreciate your support.
Wide Fit Shoes Team
Good service again
The boots arrived promptly (earlier than predicted). Which is always nice.
The boots are a good fit and comfortable, the size guide on the page I ordered from, did prompt me to remeasure my feet , which actually made me order the width down from what I'd been looking at.
I have bought from yourselves before and I have no reason, not again, as I do appreciate an easy transaction to supply exactly what I required.
July 27, 2026
Reply from Wide Fit Shoes
Hi N
Thank you for your wonderful review! We're so pleased to hear that your boots arrived earlier than expected and that they're a great fit and comfortable. It's great to know our size guide helped you choose the right width, and we're delighted it made the ordering process easier. We truly appreciate your continued support and look forward to helping you find the perfect footwear again in the future.
Wide Fit Shoes Team
I had ordered the wrong size and one…
I had ordered the wrong size and one phone call it was sorted.
The lady on the other end of the line was brilliant.
July 31, 2026
Reply from Wide Fit Shoes
Hi Dean,
Thank you for your lovely review! We're so pleased to hear that a quick phone call was all it took to sort out your order. It's wonderful to know that our customer service team was able to help, and we'll be sure to pass your kind words on to the colleague who assisted you. We truly appreciate your feedback and look forward to helping you again in the future.
Wide Fit Shoes Team
The 4e ones are still tight after…
The 4e ones are still tight after wearing them once but hopefully they will give.
August 5, 2026
Unprompted review
Reply from Wide Fit Shoes
Hi Warren,
Thank you for your feedback. We're sorry to hear that your 4E shoes still feel a little tight after the first wear. We hope they become more comfortable as they gradually soften and mould to your feet. If you continue to experience any discomfort, please don't hesitate to get in touch with us—we'll be happy to help.
Wide Fit Shoes Team
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