I ordered a swim wetsuit 3 months ago and did not receive it after many emails offering my help. I finally had to ask for my money back as I have not received the order. I am very dissatisfied.
Company replied
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I ordered a swim wetsuit 3 months ago and did not receive it after many emails offering my help. I finally had to ask for my money back as I have not received the order. I am very dissatisfied.
Company replied
I received a defected item and now I want to return it (by 14 days). They say they won't refund the shipping costs I paid when I placed the order!
Always on time for delivery, even though I live in Italy. Sometimes delivery is even quicker than declared. Their prices are most of the time the lowest compared to others. Willing to refund or rese... See more
1 Star for 1 simple reason: The suggested delivery date and the real delivery date are off by 5-7 days. Wiggle offers a free service that does not work and suggests to use DHL wich in my area is no... See more
Company replied
Written by the company
In alternativa potete scriverci in forma cartacea a questo indirizzo (non è possibile accogliere clienti di persona all'indirizzo indicato, nè è consentito restituire la merce di persona in nessuno dei nostri depositi):
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
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I find the website and the whole purchase process clear and absolutely easy to understand. Shipment is prompt and fast, never had any issues. Good job Wiggle, keep it up!
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