Wilco Motosave Reviews 

129
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the welcoming atmosphere, pleasant environment, and the genuine dedication of team members who readily assist with prompt vehicle solutions and support. People deeply appreciate the convenient scheduling options, honest professional advice, and competitive pricing consistently associated with everyday maintenance tasks like quick tyre replacements and servicing. Some reviewers were not happy with communication gaps, unreturned messages, and frustratingly long delays while waiting for necessary status updates regarding their cars. A few individuals also mentioned encountering dismissive staff members, receiving incorrect replacement parts, and dealing with unresolved or recurring mechanical problems after visits.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across different branches.... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary significantly. Many consumers report... See more

Product

Clients share ambiguous opinions on product and services, with mixed experiences ranging from satisfaction to... See more

Customer service

People report ambiguous experiences with customer service, revealing a strong division among consumers. While... See more

Price

Customers consistently note ambiguous experiences with price, reflecting a wide range of differing financial... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Came for new tyres, which were fine and good value. Unfortunately the tracking of the car wasn't. I came back three times to have it corrected, and each time it was progressively worse. Eventually I w... See more

Company replied

Rated 5 out of 5 stars

I had a problem with a wobbly steering wheel on my Van so I took it to Motorsave Hunslet Leeds. The guy balanced both front wheels and sorted the problem for me. Very satisfied indeed. What a good s... See more

Rated 5 out of 5 stars

The Huddersfield branch are absolutely amazing, nothing is too much trouble for them and they genuinely want to do an amazing quality job for their customers ! They are just like an old fashioned loca... See more

Company replied

Rated 5 out of 5 stars

C4 cactus Selby branch amazing customer service kept me updated as my car was repaired re cost timescale etc took it elsewhere previously and they said car ok . So pleased I took it to Selby Wilco... See more

Company replied


Company details

  1. Tire Shop
  2. Auto Parts Store
  3. Car Accessories Store
  4. Car Battery Store
  5. Car Service

Written by the company

Wilco Motosave is one of the North's leading independent family-owned motorists' stores and fitting centres with branches across Yorkshire, Lincolnshire and Manchester. We fit tyres, batteries, exhausts and CATs at our fast fit bays. We will be pleased to carry out a free no-obligation check on your tyres, exhaust, CAT, batteries and brakes. TPMS service available. Our stores are filled with all the leading car care and accessories brands and many also include a large range of bikes for all the family, cycle accessories and services.


Contact info

3.6

Average

TrustScore 3.5 out of 5

129 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(129)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Incompetence

Used the Worksop branch Friday / Saturday.
Ordered an abs sensor on Friday (by phone using my registration number).
Picked up the sensor on Saturday morning. Questioned the validity of the part. Wrong one! It looked wrong!!
But no. “ I can assure you it is the correct part” he said.
I asked if they could fit it. TOLD no!
The so called Service area was not busy. So lazy and incompetent.
Asked who could and was fed some lies.
Took the car to a reputable company who kindly offered to replace the component.
Left the car with them and walked home.
Ten minutes later a call revealed it was the incorrect part!!! What a surprise!!!
Took the part back for a refund.
Two hours of my weekend wasted by a ‘know it all’ fool!!
Please think again before using this incompetent set of Pratt’s.

February 12, 2019
Unprompted review
Rated 1 out of 5 stars

Poor service online

Made order online 24/8/2018. No order yet in store 5/9/2018. Tried to call, waiting time of 30 mins. Left messages on facebook, no reply. How do I get refund.?

September 5, 2018
Unprompted review
Rated 1 out of 5 stars

Again the same problem price is …

Again the same problem price is different on quote and in place went down with quote printed out but guys in the garage have refused to do the work as quote was to low that is second time in a month that happened and called with second quote I have been given for two front tyres meant to cost 45 pounds plus tracking but when rung garage they said it will be 55 plus tracking no less. Definitely think twice before using. Avoid

May 5, 2017
Unprompted review
Rated 1 out of 5 stars

avoid

2 cars in the household, first one mini convertible, gone in for simply repairs but got phone call every half hour finding other faults, being an older mini I suppose it was to be expected but I trusted these people so a final bill of over £500. My second car went in 6 months later newer Corsa needed service and mot. Within a week the car 'exploded on the motorway, fire brigade called the works, the rac arrived turned out the water pipe had been damaged into the engine, it was implied it was not wear n tear. The garage it was taken to said the same and asked if I been under the bonnet, telling the guy the only time I go under the bonnet is to fill the windscreen wiper bottle. When I said where the car had just been for a service, he made his own comments about Wilco's in Hunslet, Leeds and agreed that the waterpipe damage was not wear n tear but informed me to try and prove that would be nigh impossible! That resulted in a £700 repair bill. My mini has just broken down advised the clutch had gone, informing the garage it'd just been done and where, it was commented on Wilcos ability to do good work and use quality parts. Checking around web searches, Wilco's are not good, cheesy sales guys making out to be your mate and that they're doing you a favour makes me cringe at the best of times, but seriously come on. Shoddy workmanship is not good, I could have had kids in my car

February 2, 2017
Unprompted review
Rated 5 out of 5 stars

Really Great Service

Popped in to Worksop Branch today and asked for my suspension to be checked at the front as suspected a fault. Within the hour received a phone call to say front suspension was fine but thwere was an issue with the rear (which I had suspected for the past 2 years but main dealer did not find any problem with) - got a quote to sort it for £130 (very reasonable by my opiniton) and repair completed with in 1 1/2 hours. Really impressed with high quality and polite service I received.

August 20, 2016
Unprompted review

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