Wildash London Reviews 

371
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Another wonderful product from Wildash. We've had 2 fantastic Icelandic rugs from them. Ordered these 2 seat covers on special offer. They are very comfy. One has corner stitching though, so we have... See more

Rated 1 out of 5 stars

Very poor quality of product. Asked for refund, send back (on my expense) items and no communication from WILDASH LONDON at all and no money refunded... They don't reply to my emails - looks like thei... See more

Company replied

Rated 5 out of 5 stars

Was looking for something to rejuvenate my year old sheepskins that adorn our dining table chairs. They get a lot of wear and was keen to refresh them. The Woolies Restorative Spray smells lovely and... See more

Rated 4 out of 5 stars

Beautiful long sheepskin chair pads. I'm absolutely over the moon with my products! Wonderful products and great value! Ordered Sunday and delivered Thursday. The only reason I didn't give 5 stars... See more

Company replied

Company details

  1. Sheepskin and Wool Products Supplier
  2. Fashion Accessories Store
  3. Home Goods Store

Written by the company

Luxury, sustainable, design-led home accents and fashion accessories. Specialists in beautiful large sheepskin rug and fur throw production for beautiful homes. Quirky and delightful personalised products including the inimitable ruler height chart and...


Contact info

3.8

Great

TrustScore 4 out of 5

371 reviews

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Replied to 25% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(371)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give 0 start if I have the…

I would give 0 start if I have the choice. First of all, I placed my order on 15th September, up to now nearly 2 months after, I m still waiting for it. Has been emailing and calling the company, and has given reasons and delivery dates but, it never happened.
Then I asked a refund, the very next day which was 20th October the company emailed saying it's delivered and given me a tracking number, when I checked, UPS showed the label created but waiting for the parcel, 12 days later I checked again, UPS still waiting for the parcel. !!
I asked a refund but the company didn't reply.
I hope nobody else experiencing what I v been through.,

November 2, 2022
Wildash London logo

Reply from Wildash London

Hello Hongxia - I am so sorry you had such a miserable experience with your order. I can certainly appreciate your frustration. We did face some supply chain issues during this time which unfortunately affected your scheduled order delivery. We have, of course, refunded your order in full. Very best, The Wildash Team

Rated 5 out of 5 stars

Ordered arrived very quickly and very…

Ordered arrived very quickly and very pleased with the rug

October 14, 2022
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Reply from Wildash London

Hello Vicky - many thanks for your feedback! We are very happy to hear you are delighted with your rug. Have a warm and cosy season!

Rated 1 out of 5 stars

Poor Customer Serbvice

Despite having been promised my products and having a notification that shipping had been started over 10 days ago, I have still not received my sheepskins. It's a shame that nobody is replying to me on their contact page, as the products really do look gorgeous. Maybe this review will prompt them to ship my goods as promised!

September 30, 2022
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Reply from Wildash London

Hello Geri - many thanks for your feedback. I am sorry to hear you were struggling to get a response from us through our contact page. May I ask how you were trying to contact us exactly? Was it through the form, chat or some other means? We try to be swift in responding to our customers so if you were not getting a response, I will need to look into this to resolve the issue!

In the meantime, I had a quick look into your order and although there was some delay, it looks as if it was shipped and received safely. I hope you are happy with your order. The British Curlies are one of our favourite products!

Wishing you a warm, happy and cost holiday season

Rated 5 out of 5 stars

Large cotton sofa throws…

Bought two woven cotton throws for sofas. Wildash had an extra large size which we needed with a choice of colours. The items arrived securely packed. They arrived within time stated. Very pleased with the quality.
Will be returning them but reordering in another colour. Hope the returns service is as good.

October 6, 2022
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Reply from Wildash London

Hello Annie - thank you so much for your feedback. I hope your throws keep you lovely and warm this winter!

Rated 4 out of 5 stars

Long delay

I bought a few things- they’re beautiful and good quality. I’m not happy with the long delay of the one order from 23.08. Thank you.

September 16, 2022
Rated 5 out of 5 stars

Superb service.

I ordered 4 large sheepskins, they were delivered the following day. Extremely helpful and polite staff. The skins are of excellent quality, I wouldn't hesitate to use again. Absolutely superb service

September 2, 2022
Rated 4 out of 5 stars

Sheepskin

Item sent was not the colour ordered but the mistake was quickly rectified at the shop and I have a really lovely sheepskin covering my chair, I am very pleaed with the product and the price.

August 30, 2022
Rated 5 out of 5 stars

Great Purchase

The sheep skin is excellent. Looks beautiful, soft and comfy for our little bubba. It made such difference during the heatwave this summer, as he was very relaxed and not so restless with heat discomfort. Thanks Wildash, great product indeed.

August 3, 2022
Rated 3 out of 5 stars

Delay in receipt

The fleece was for a friend who had broken her shoulder and was finding it difficult to sleep. She really likes it but the website said it would be delivered in 5 days but there was a delay and it was about 3 weeks before she got it. Wildash were very good about updating me on expected delivery and delivery.

July 21, 2022
Rated 3 out of 5 stars

Great product but the service is terrible

Great product but the service is terrible. I ordered 4 hides 3 in stock one on a back order. I received an email to say delivery was on its way which was then immediately cancelled. A week later I called to see what the situation was and was assured someone would call me back in 24 hours. I had no call back. I called 3 times and again told someone would call me back that never happened. I did eventually get my order but very disappointed that I was left in limbo for so long. I ordered from you as I like to support small independent companies but calls divert to a switch board who clearly have no idea what is going on and don’t keep you updated. I have no problem with delays but lack of communication is worrying and I’d have been very very worried if I’d have been unhappy with the product and tried to get my money back.

July 14, 2022

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