Another wonderful product from Wildash. We've had 2 fantastic Icelandic rugs from them. Ordered these 2 seat covers on special offer. They are very comfy. One has corner stitching though, so we have... See more
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Very poor quality of product. Asked for refund, send back (on my expense) items and no communication from WILDASH LONDON at all and no money refunded... They don't reply to my emails - looks like thei... See more
Company replied
Was looking for something to rejuvenate my year old sheepskins that adorn our dining table chairs. They get a lot of wear and was keen to refresh them. The Woolies Restorative Spray smells lovely and... See more
Beautiful long sheepskin chair pads. I'm absolutely over the moon with my products! Wonderful products and great value! Ordered Sunday and delivered Thursday. The only reason I didn't give 5 stars... See more
Company replied
Company details
Written by the company
Luxury, sustainable, design-led home accents and fashion accessories. Specialists in beautiful large sheepskin rug and fur throw production for beautiful homes. Quirky and delightful personalised products including the inimitable ruler height chart and...
Contact info
2-4 Exmoor Street, W10 5TZ, London, United Kingdom
- 02076177667
- woollies@wildashlondon.co.uk
- www.wildash.london
3.8
Great
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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A rather late christmas order was…
A rather late christmas order was dispatched very quickly and arrived in time. Nice product a lovely skin
December 18, 2022
No response from Wildash/UPDATED REVIEW
After quite a few weeks and after asking when I would receive my order, it was eventually delivered. I had been sent the wrong colour. I contacted them and was told I would be issued a returns label. That was 11th Dec. I have heard nothing since. I have emailed numerous times with no response. Especially as there’s lots of mention of “please reach out to us with any questions” etc Just very very poor. I ordered and paid for my order on 7th Nov. Still waiting to get it sorted. Thanks Wildash and please stop sending me “rate us” emails. I hate to put down small business that are trying hard, but not even responding to emails is not acceptable.
UPDATED REVIEW 11th Jan 2023.
After a bit of a mess to start Wildash got their act together and resolved the problem and turned it round. Am always happy to re-review if companies genuinely attempt to rectify a situation, which they most definitely did. Hopefully they will be a bit quicker of the mark in future with response for emails when things go wrong. However they attempted and then did sort this out so happy to re-rate and hence a re-review.
Thanks again
November 7, 2022
Beautiful items sold
Beautiful items sold, as they appear on their website and packaged beautifully. Quick delivery also.
December 2, 2022
Great proposition & products, non-existent post sales when things go wrong
Love the proposition, extremely responsive & customer centric in upgrading the wood used when the original selection was unavailable. Defect on delivery & despite multiple emails & calls they remain unresponsive. A real shame.
November 27, 2022
Reply from Wildash London
Hello Damion - I am sorry to hear you have not had a response from our team. I have just followed up with you by email so we can get this issue resolved for you!
The rug was considerably smaller than…
The rug was considerably smaller than shown in picture on website. Quality is quite good. Delivery good.
December 10, 2022
Reply from Wildash London
Hello Vonbo - I am sorry to hear you were disappointed with the size of your sheepskin rug. We measure our sheepskins from top to bottom diagonally and our large sheepskins measure between 100cm-110cm in length. I will reach out by email to ensure you've got the correct size there. I am pleased you like the quality and service!
If I had read these reviews instead of…
If I had read these reviews instead of their gushing ‘cherry picked’ reviews on their website. I WOULD NEVER HAVE ORDERED FROM WILDASH LONDON. I CANNOT BELIEVE THEY HAVE THE AUDACITY TO ASK ME FOR FEEDBACK. THIS COMPANY HAS LIED ON NUMEROUS OCCASIONS AND 14 WEEKS ON I STILL HAVE NOT RECEIVED MY REFUND.
September 17, 2022
Unprompted review
Great service a wonderful lush rugs.
December 1, 2022
Communication!
Wildash need to learn to communicate. When ordered, delivery was supposed to be about a week. They didn't let me know that there would be quite a delay in despatching. However the items themselves are lovely - better late than never!
November 26, 2022
Fab service on tbe phone as well as on line
Fab phone call experience, great product curly sheepskin cushion pad
December 9, 2022
Gorgeous!
Gorgeous!
Sumptuously furry throw for my guest bed, however I might just steal it back for myself!
Speedy delivery, nicely bagged for storage & so soft to the touch.
Thanks Wildash! Mrs W
December 7, 2022
Reply from Wildash London
Dear Mrs W - we are so pleased to hear you are happy with your order. If I were you I would probably steal it back, too... it's cold outside and your throw is so warm and cosy!
Wishing you a most fabulous and joyous Christmas season!
Reply from Wildash London
So pleased you are happy with your order! I wish you a wonderful holiday season :)
Slow to deliver and slow to refund
I ordered a pet rug back in October. I understand there is disruption in royal mail but website stated at the time 3-5 days for delivery to myself. On 26th November I asked for a refund as I felt I had waited for long enough. I was told money would be refunded and it would take 3-5 banking days for refund to show in account. Now on day 7 and still NO refund. Maybe their rugs are super but the customer service certainly isn't
December 6, 2022
Unprompted review
Reply from Wildash London
I am so sorry about the delay you experienced with us in getting your order shipped to you. We have faced some unfortunate issues we hadn't expected due to the Royal Mail strikes which delayed our consignments. I have double checked your refund and it has indeed been processed through PayPal which was your original payment method. You may have to go into your PayPal account just to double check and possibly accept the refund. If you have any further issues please don't hesitate to get in touch!
Unbelievable
The service and customer care I have supposedly received from WILDASH as been worse than diabolical…what a dreadful company to have dealings with,I have received nothing but duff information,untruths andI am still waiting for my order to be full filled/refunded!! Don’t go near them!!
September 26, 2022
7 weeks without delivery, no refund issued!
Ordered an item and did not receive for 7 weeks. Multiple emails sent, each giving different excuses as to why the goods had not been dispatched. Said they would provide a refund but did not. Now needing to raise dispute via my bank to recover the >£200 they owe me.
December 2, 2022
Unprompted review
Reply from Wildash London
Hello Matthew - first of all, I would like to sincerely apologise for the extended time you had to wait. Our made to order products do generally take 2-3 weeks to make and ship. We faced a few production delays in this case as well as issues with transport from our atelier in Europe into the UK (due to these frustrating strikes). I can assure you we strive to always deliver the highest quality product and within the delivery time. I am immensely sorry we couldn't meet this promise. We have provided a full refund back to the original payment method. I wish you a wonderful holiday season.
Item not received…
I placed an order in September costing £170 and still not received it. Shouldn’t even get a one star!!!!
Asked for refund and not received one!
What more can I say
December 3, 2022
Order at your own risk
Do not recommend. Absolutely do not in any way recommend this online shop. Really poor on every level. Can’t comment on the goods themselves because they have never arrived despite requests for updates. Staff experts at fobbing customers off. You will get no further updates or info. No replies to emails and impossible to get through via phone. Don’t be fooled by the fancy website and promises made. A total waste of money. I will try to get a refund but don’t feel hopeful about that either. Wildash show themselves to be everything horrid about online shopping. Order at your own risk. Buyer beware.
November 24, 2022
Unprompted review
Reply from Wildash London
Hi Little Brambles - I am sorry to hear you have not received your order. If you could send us over your order number I will have this looked into immediately!
Reply from Wildash London
Dear Graham - thank you so much for your feedback. We are delighted to hear you are pleased with your order. Wishing you a warm and cosy winter!
A very customer centred company that is…
A very customer centred company that is good to buy from.
November 23, 2022
Reply from Wildash London
Hello Richard - thanks so much for your feedback. We really appreciate hearing from happy customers. We work really very hard at providing our customers with a great service and I hope you continue to enjoy your order for many years to come!
I am very disappointed
UPDATE
To comment on below reply, I have not been refunded I have received no funds after 16 days of a supposed refund. So still out of pocket with no solution being promised. It is now 6 weeks since original purchase and 16 days since cancellation, still no refund . This is how NOT how to run a business or how to satisfy your customer......
I am very disappointed, I ordered a rug 1st Nov to be told it was a 10-14 day wait. It is now the 19th November. I came home as I work away to accept this rug on the 17-19th still nothing. An email tonight saying trouble ith stock, mail etc may be delivered next week when I am not at home, keep trying to tell them I need to change address if so but again no help or any communication. 7 phone calls this week, no return calls, will see if rug comes next week. Will update as appropriate
November 19, 2022
Unprompted review
Reply from Wildash London
Hello Heidi - I am sorry to hear you were disappointed with your experience at Wildash London. I had a quick look at your order and it seems you'd ordered one of our made to order items from our online store with a next day delivery. We do try and make it very clear at every stage of the ordering process, as well as on the product pages of our made to order products, what our lead times are for each made to order item. I am sorry if there was any confusion regarding this. We will take a look at this to see if we can find a way to make this more clear to our customers. In the meantime, it looks as if your order has now been refunded.
By the same token we have also completed your order and it will arrive into our London showroom next week. We will be in touch once we have it in hand if you wanted to repurchase the item.
I wish you a lovely, cosy winter and holiday season...
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