I wrote an earlier review in which I praised the shoes but complained that I had been overcharged. Wild Earth immediately responded and advised me to contact Hayden, who sorted out the issue promptly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Elderly active traveller. Previously had disastrous results buying shoes online. Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on... See more
Company replied
Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the... See more
Company replied
I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actual... See more
Company replied
Company details
About Wild Earth
Written by the company
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
Contact info
25 Central Drive, 4220, Gold Coast, Australia
- 1800 841 847
- service@wildearth.com.au
- www.wildearth.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and very smooth…
Excellent service and very smooth communication. Deserves a five-star rating!
August 12, 2025
Unprompted review
Reply from Wild Earth
Hi Barbara,
Thank you for your wonderful review! We're delighted to hear that you found our service excellent and communication smooth. It means a lot to us that you'd rate us five stars. We're here to ensure you have the best experience possible with WildEarth.
Kind regards,
The Wild Earth Team
Excellent service
Excellent service, and every detail counts. Great product, and excellent customer service. Highly recommended!
August 11, 2025
Unprompted review
Reply from Wild Earth
Hi Hayley,
Thank you so much for your kind words! We're delighted to hear that you were pleased with both the product and the customer service. It's our priority to focus on every detail to ensure a great experience for our customers. Your recommendation means a lot to us.
Kind regards,
The Wild Earth Team
Wild earth customer service
I ordered online on a weekend but accidentally ordered the wrong sized backpack for my son’s birthday . I emailed and they replied quickly and changed the size before sending it. Once I got it I discovered that my son’s girlfriend had ordered the same backpack as a present for my son from wild earth as well. I was able to return it easily and cheaply by purchasing their return label. The customer service was amazing.
September 26, 2025
Unprompted review
Reply from Wild Earth
Hi David,
Thank you so much for sharing your experience with us. It's great to hear that our team could swiftly assist you in changing the backpack size before it was sent out. We're glad the return process was smooth for you and that you found our customer service to be top-notch. Happy to have played a part in your son's birthday surprise!
Kind regards,
The Wild Earth Team
Reply from Wild Earth
Hi Philip,
Thank you so much for taking the time to leave us a review. We're happy to hear that you found our product to be of good quality. Ensuring our customers receive top-notch items is always our priority. If you ever need any more gear or have questions, we're here for you.
Kind regards,
The Wild Earth Team
Extremely fast Global shipping
Extremely fast Global shipping, on a discontinued and hard to find product! Great merchant!
September 17, 2025
Reply from Wild Earth
Hi CB,
It's wonderful to hear that you appreciated our global shipping speed and found the discontinued product you were looking for. We strive to provide excellent service and unique products, and we're glad we could meet your expectations. Enjoy your purchase!
Kind regards,
The Wild Earth Team
Reply from Wild Earth
customer name: Peter
review: Thank you for your kind comments, Peter! We are delighted to hear that you found the quality of our product, service, and delivery to be satisfactory. Your satisfaction is our priority, and we look forward to serving you again in the future.
These thongs are so comfortable but…
These thongs are so comfortable but after only 7 months, they are falling apart. Not worn every day because of winter. And the new pair I have just purchased are slightly larger although exactly the same size. Not sure how this can happen. So they aren’t as comfortable.
February 3, 2025
Reply from Wild Earth
Hi Paddy,
Thank you for sharing your experience with us. It’s disappointing to hear that your thongs are falling apart after such a short time, and I'm sorry to hear that the new pair feels larger than expected. We strive to ensure consistency in our sizing and quality, and your feedback is invaluable in helping us improve.
Please reach out to us at service@wildearth.com (mailto:service@wildearth.com) with more details including photos, and we'll see what we can do to assist you with this issue.
Kind regards,
The Wild Earth Team
The kit was delivered (to the UK from…
The kit was delivered (to the UK from Australia) on time. There was a problem with the kit which was sorted promptly and a refund made.
September 14, 2025
Good product and good service
Arrived in very good time and very happy with the product
September 7, 2025
Reply from Wild Earth
Hi Scott,
Thank you so much for sharing your positive experience with us! It's wonderful to hear that your order arrived promptly and that you're pleased with your purchase. We're committed to ensuring you receive quality products efficiently, and your satisfaction is our priority.
Kind regards,
The Wild Earth Team
Exceptional customer service
I ordered a jacket online and mistakenly chose the wrong size ! I contacted Wildearth the next morning and all I can say is wow ! Sonia W was absolutely fantastic she sorted it all out for me and stopped the wrong order coming out and reordered for me ! Exceptional customer service and I would not hesitate to purchase from them again !
September 4, 2025
Unprompted review
Reply from Wild Earth
Hi Susan,
Thank you so much for your kind words! I'm delighted to hear that Sonia was able to assist you so efficiently and ensure you received the correct size jacket. We strive to provide exceptional customer service and it's wonderful to know we hit the mark for you. I hope you're enjoying your new jacket and it fits perfectly!
Kind regards,
The Wild Earth Team
Buy with confidence
I have dealt with this company and have always received great product advice, service and delivery.
Have no hesitation in recommending Wild Earth.
August 31, 2024
Reply from Wild Earth
Hi John,
Thank you so much for sharing your positive experience with us. It's wonderful to hear that you've consistently found our product advice, service, and delivery to your satisfaction. Your recommendation means a lot to us and truly reinforces our commitment to providing excellent service to all our customers. If there's anything else you need, don't hesitate to reach out.
Kind regards,
The Wild Earth Team
This company was fantastic to deal…
This company was fantastic to deal with. Everything from initial order to delivery went smoothly. Price of the shoes I bought were the cheapest I saw. Would recommend them 100%. Will definitely buy from wild Earth again
July 31, 2025
Unprompted review
Reply from Wild Earth
Hi Pan
Thank you so much for your wonderful feedback! I'm delighted to hear that your experience with us was smooth from start to finish, and that you found our prices unbeatable. Your recommendation means a lot to us, and we look forward to welcoming you back for your future purchases.
Kind regards,
The Wild Earth Team
Great Price, crazy-fast delivery
I ordered a ground sheet for my tent that I couldn't find anywhere else in the world. Literally nowhere.
I live in the UK, so was hesitant to order all the way from Australia, but the price was cheaper than buying a similar-ish ground sheet for a similar tent of the same makers and make it work somehow.
I am astounded how fast this got delivered all the way to the UK. It said up to 36 days or so, but it hasn't even been a week. Great service.
August 7, 2025
Unprompted review
Reply from Wild Earth
Hi Florian,
Thank you so much for sharing your experience with us! We're really glad to hear that you found the ground sheet you needed and that it arrived much quicker than expected. It's wonderful to know that our service could connect the dots across the globe for you. Enjoy your tent setup in the UK!
Kind regards,
The Wild Earth Team
JUST NOT GOOD TO DEAL WITH
My first and last transaction with them. I ordered a Black Wolf camping pillow, (Off eBay), they sent the wrong one, (One of lesser value).
They wanted me to review them, I wasn't happy, and said so in my review. Incompetence or substitution will never be rewarded, In response, they said to contact them, so I sent photos to them, and of course, no reply. So now I'm going through the return and refund process via eBay resolution process, just wasting even more time. I think that's perfectly clear and reasonable enough to leave a poor rating for the company via Trustpilot? Wild Earth Gold Coast, was the eBay seller listed in the ad.
UPDATED AFTER WILD EARTH REPLY.
It's become a matter of principal now. I'm sure, to the readers, it would look like Wild Earth is trying to work with me, the way their carefully worded response is laid out. JUST SMOKE AND MIRRORS! They say they tried to contact me? Looks good in their reply, but it was just to acknowledge the return label (already issued by eBay) the previous day. They said their delay in responding was an IT issue.
The correct response would have been ''Yes, we see from the photos provided it was our fault, we have the correct item in the post for you, and since the pillow can't be returned to stock, please don't waste your time, or our cost, in returning it''. They would have received a positive response from me. BUT, I'm rural, only go into town once a month, and now I have to go to the post office within 2 weeks to return the pillow, or I don't get my refund. I WAS ONLY IN TOWN 4 DAYS AGO. A 160km trip for a rotten pillow refund. Pathetic. So, as you can see, their response might look good on paper, but it's just worded good the fool you, the reader into believing their sincerity. Doesn't do me any good. By the way, ''Snowy's'' has the pillow at a cheaper price anyway.
August 6, 2025
Unprompted review
Reply from Wild Earth
Hi John,
I’m really sorry to hear about the mix-up with your order and the difficulties you've experienced in getting it sorted out. It sounds incredibly frustrating to receive the wrong item. Your frustration is completely understandable, and it’s certainly not the experience we want for our customers.
Your feedback is crucial, and we use it to improve our processes. Please do send any additional details or follow-up emails to service@wildearth.com (mailto:service@wildearth.com) so we can ensure this is resolved for you as swiftly as possible. I can see we have tried to contact you to resolve this issue.
Thank you for bringing this to our attention, and again, I'm sorry for the inconvenience this has caused.
Kind regards,
The Wild Earth Team
Absolutely shocking customer service
Absolutely shocking customer service. I placed an order and waited weeks, only to be repeatedly told it was on the way, after multiple emails back and forth they told me it was coming, I was checking the mailbox daily, expecting a (very late) birthday gift for my husband. Turns out, they’d known the entire time that the item was sold and never coming but lied to me.
Save yourself the hassle and shop somewhere that values honesty and basic customer respect.
August 6, 2025
Unprompted review
Reply from Wild Earth
Hi Melissa,
We’re truly sorry for how your order was handled, especially knowing it was intended as a gift. What should have been a simple process turned into a frustrating experience, and you're absolutely right to be upset. We take full responsibility for the internal missteps and poor communication.
Your refund has been processed, and as a gesture of apology, we’ve also added a store credit to your account (just log in and it will be available at checkout). While we know this doesn’t undo the frustration, we’re actively reviewing what went wrong to ensure it doesn’t happen again.
Our sincere apologies once again, we genuinely hope we get the opportunity to do better next time.
Kind regards,
The Wild Earth Team
Won’t publish negative product review
I bought a faulty product which failed a few months out of warranty (although it was marketed as deluxe and durable). Wild Earth were apologetic but basically told me bad luck. I can live with that but when I left a bad review (for the product, not Wild Earth) on their website, it wasn’t published and they stopped responding to emails. It seems they just aren’t publishing bad reviews which is dodgy af to me.
After posting this review directly on TrustPilot I received a reply, and apparently the product review is collated by TrustPilot and that's the reason for the delay. If my product review ever appears I will come back and review this one.
August 3, 2025
Unprompted review
Reply from Wild Earth
Hi Ian,
Thanks for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and completely understand your frustration, especially when a product doesn't live up to expectations.
We always aim to be fair in handling warranty cases, and while we do our best to assist even outside warranty, we’re sorry we couldn’t provide a resolution that felt right in this case.
Regarding the product review not appearing, our product reviews are collected via Trustpilot integration, and we don’t moderate or selectively publish them ourselves. If your review didn’t go live, it may have been due to a technical issue or content flag in the Trustpilot system, but we agree that all experiences, good or bad, should be visible.
Thanks again for raising this, and we do appreciate the chance to clarify.
Kind regards,
The Wild Earth Team
Great prices and fast service
Great prices and fast service.
Located a pair of hiking shoes at a discount and added a few extra items I had been considering. Easier than travelling my city to find similar.
July 24, 2025
Reply from Wild Earth
Hi Pamela
Thank you so much for sharing your experience! We're delighted to know that you found great prices and swift service with us. It's wonderful that you were able to get those hiking shoes at a discount and add a few more items to your shopping cart.
We’re here to make your shopping convenient and hassle-free. Enjoy your new gear, and may they bring you joy on your adventures!
Kind regards,
The Wild Earth Team
The north face vest I purchased is very…
The north face vest I purchased is very nice . I wear it every day and I love it.
July 25, 2025
Reply from Wild Earth
Hi Qi,
Thank you so much for sharing your experience with us! It's truly wonderful to hear that you love your North Face vest and that it's become a part of your daily wear. Knowing that it brings you joy and comfort is why we do what we do.
Kind regards,
The Wild Earth Team
Great customer service!
Great customer service!! When I made a mistake and ordered the incorrect shoe size, there was no problems and my order was "rescued " with the correct size arriving with me in a short time. Thank you. 😊😊
July 23, 2025
Reply from Wild Earth
Hi Nicola,
It's wonderful to hear that you had a great experience with our customer service! We're delighted we could swiftly "rescue" your order and ensure you received the correct shoe size. Your satisfaction is our priority, and we're thrilled we could assist you efficiently. Enjoy your new shoes!
Kind regards,
The Wild Earth Team
Excellent product
July 21, 2025
Reply from Wild Earth
Hi Happy Customer,
Thank you for your wonderful feedback! We're delighted to hear that you love our product. It's great to know that it's meeting your expectations. We'll continue to strive to provide high-quality items that our customers can enjoy.
Kind regards,
The Wild Earth Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.