I wrote an earlier review in which I praised the shoes but complained that I had been overcharged. Wild Earth immediately responded and advised me to contact Hayden, who sorted out the issue promptly... See more
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Elderly active traveller. Previously had disastrous results buying shoes online. Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on... See more
Company replied
Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the... See more
Company replied
I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actual... See more
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Company details
About Wild Earth
Written by the company
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
Contact info
25 Central Drive, 4220, Gold Coast, Australia
- 1800 841 847
- service@wildearth.com.au
- www.wildearth.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company to buy through
Fantastic company to buy through. Saved lots of money buying through Wild Earth rather than local retailer, website easy to access, quick free delivery, great product. Would totally recommend.
June 23, 2025
Unprompted review
Reply from Wild Earth
Hi Rhonda,
Thank you so much for your kind words! It's wonderful to hear that you found our website easy to navigate and enjoyed the savings and quick, free delivery. We're delighted that you love your product and truly appreciate your recommendation.
Kind regards,
The Wild Earth Team
I have had both in store and online…
I have had both in store and online experiences. Staff members were friendly and super helpful. Customer Service was really helpful when I had log in issues. Highly recommend
June 24, 2025
Reply from Wild Earth
Hi Customer,
Thank you so much for sharing your experience with us! It’s wonderful to hear that our staff, both in store and online, were friendly and helpful during your visits. We're pleased to know our Customer Service team could assist you with the login issues. Your recommendation means a lot to us, and we’re here to continue supporting you whenever you need.
Kind regards,
The Wild Earth Team
Wild Earth have a pretty good product lineup
Wild Earth have a pretty good product line-up. Online sale works a treat.
June 23, 2025
The best
The best! Each year in June I buy their Merrell boots/shoes/sandals on special. Wild Earth posts them without charge, quickly & well packaged. They are honest!!!- yes, very rare. This company has an easy to navigate web site. That's the overall feeling- easy.
July 2, 2025
Unprompted review
Reply from Wild Earth
Hi Deb,
Thank you so much for your wonderful review!
If there's anything else you'd like to share or need, we're here for you.
Kind regards
The Wild Earth Team
Fast delivery and immediate refund for…
Fast delivery and immediate refund for boots that were the incorrect size.
June 24, 2025
Reply from Wild Earth
Hi Aussie watch enthusiast,
Thank you so much for sharing your experience with us. We’re delighted to hear that the delivery was speedy and that the refund for the incorrect size boots was processed quickly.
If you need further assistance with sizing or anything else regarding your next purchase, we're here to help. Enjoy your adventures!
Kind regards,
The Wild Earth Team
Reply from Wild Earth
Hi Janelle
Thank you for sharing your experience! It's wonderful to hear that your order arrived promptly and met your expectations. We aim to provide exactly what's promised, and it's great to know we succeeded. Enjoy your new gear!
Kind regards,
The Wild Earth Team
Love using this company online
Love using this company online, everything arrives quickly and is exactly what you order. Can usually find what we want at a good price, love that it is in Australia so no issues with delivery
June 3, 2025
Unprompted review
Reply from Wild Earth
Hi Leeanne,
Thank you so much for your wonderful review! We're delighted to hear that you've had a smooth and satisfying experience shopping with us online.
We're here to make your shopping experience as hassle-free as possible, and we're thrilled to have met your expectations.
Kind regards,
The Wild Earth Team
I have bought through Wild Earth for a…
I have bought through Wild Earth for a number of years now and am always happy with their deals and fast postage.
June 23, 2025
Reply from Wild Earth
Hi Joe,
Thank you so much for your loyalty and for taking the time to share your experience with Wild Earth! We're delighted to hear that you enjoy our deals and appreciate our fast postage service. It's wonderful customers like you who motivate us to maintain our high standards. If there's anything more we can do for you, we're always here to help.
Kind regards,
The Wild Earth Team
Excellent service and knowledge, definitely going back again
We got an amazing customer service when buying shoes for my whole family, they listen and actually hear what you say and also give an extra attention for the kids which is always special, definitely going back woohoo
June 27, 2025
Unprompted review
Reply from Wild Earth
Hi Jenni,
Thank you so much for sharing your heartwarming experience with us. It truly makes our day to hear that our team's attentive service stood out to you, especially the extra care given to your kids. We're delighted to know that you'll be returning, and we look forward to welcoming your family back for more special moments!
Kind regards,
The Wild Earth Team
Supreme Service
Fast shipping, great collection of items and competitive pricing. Impressive and had a great experience buying.
June 16, 2025
Unprompted review
Quick Delivery - Great Products
Wild Earth always guarantees great quality products with prompt shipping.
May 25, 2025
Reply from Wild Earth
Hi There,
Thank you so much for your kind words! We're delighted to hear that you appreciate the quality of our products and the promptness of our shipping. It's our goal to ensure you receive the best every time.
Looking forward to serving you again for your next adventure.
Kind regards,
The Wild Earth Team
Highly recommended seller.
Service as Good as it gets. Very fast delivery, as described and perfect condition.Great value with item on significant discount. This was my second time buying from Wild Earth, same both times.
May 20, 2025
I returned product some time ago and…
I returned product some time ago and I'm still waiting on refund. I believe the product is back with you !!!
May 1, 2025
Reply from Wild Earth
Hi Clive,
Thanks for getting in touch. I just tried to give you a call, feel free to call us back on 1800 841 847 or email us at service@wildearth.com.au if easier.
I can confirm that your refund has now been processed. We always send an email notification once the credit is added so that you can opt for a refund, but if it hasn’t come through for any reason or ended up in spam, we sincerely apologise.
Please let us know if there’s anything else we can help with.
Kind regards,
Nik
Reply from Wild Earth
Hi Dan,
Thanks for the review!
Enjoy your new gear, and if you need anything else, we're here for you.
Kind regards,
The Wild Earth Team
The staff at Burleigh go above and beyond!
The staff at Burleigh, always spend the time needed in helping me find what I need for my hiking adventures. They are always friendly and go above and beyond. Especially when I need shoes as I have a tricky size.
Thank you team!
February 5, 2025
Reply from Wild Earth
Hi Monique,
Thank you so much for your kind words about our team at Burleigh. It's fantastic to hear that our staff have been able to support you with your hiking needs, especially given the challenges of finding the right shoes. We truly value your recognition of their dedication and friendliness.
Enjoy your upcoming hiking adventures!
Kind regards,
The Wild Earth Team
Great experience!
Easy order process and you guys had the best price. Package arrived super quick. Very happy with my experience!
March 25, 2025
Unprompted review
Reply from Wild Earth
Hi Charleen,
Thanks so much for taking the time to share your experience! It's wonderful to hear that you found our order process easy and enjoyed our competitive pricing. We're also delighted that your package arrived quickly. We're committed to ensuring your satisfaction and are pleased to have met your expectations.
Kind regards,
The Wild Earth Team
Great range of quality products
Great range of quality products, easy selection and payment and very fast delivery.
April 1, 2025
Reply from Wild Earth
Hi Geoff,
Thank you so much for your kind words! It's wonderful to hear that you enjoyed our range of quality products and found the selection and payment process easy. We're also glad that your order was delivered quickly. Your satisfaction is our priority, and we look forward to serving you again in the future.
Kind regards,
The Wild Earth Team
Wild Earth was very patient and…
Wild Earth was very patient and responsive during the returns process; I'd purchase through them again.
March 26, 2025
Reply from Wild Earth
Hi MS,
Thank you for sharing your experience with us! It's wonderful to know that our team was patient and responsive during the returns process. We aim to provide seamless service, and it's great to hear that you would consider purchasing through us again. Enjoy your future adventures, and remember we're here whenever you need us.
Kind regards,
The Wild Earth Team
Love my new skin jacket
February 20, 2025
Reply from Wild Earth
Hi John,
It's wonderful to hear that you're loving your new skin jacket! Thank you for sharing your experience with us. Our aim is to provide products that not only meet but exceed your expectations. If there's anything else you'd like to know or need help with regarding your jacket, we're here for you.
Kind regards,
The Wild Earth Team
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