WILEX Reviews 

I am still waiting for my harnesses. I will look elsewhere in future.

This is an appalling company. They don’t respond to communication at all. I’m over a month later after order with nothing having been delivered. I’m having to go to my credit card company to try to get my money back.

Avoid, avoid, avoid

I attempted on 2 occasions to cancel my order, however no response to my emails at all which I find very frustrating and unprofessional
Now I have received the goods which I will have to return at an additional expense

Despite sending three previous emails to Wilex, none of which were answered, I still have no idea whether my return has been refunded, more than a week after Wilex received and signed for my tracked return.
As such, I have no idea whether the Large size harness might be a better size option for my female FlatCoated retriever.

Customer service is non-existent as is customer communications.

I was recommended to this company by another flatcoat owner, as they rated the harness highly.
What a shame Wilex aren’t on top of customer service.

Ordered dog harness back in April money taken.No harness and no reply to 6 emails.Given up on seeing purchase or refund.
Do not order from this company.

I still haven't received my order!
I've emailed twice
Facebooked, and Instagram no response! Terrible

Emailed chasing order still waiting for a response. Asked for a refund still no response. Still not received goods

I ordered a harness 2 weeks ago & was told delivery would be between 1st & 2nd July. There is no sign of it. They are ignoring my emails. I got an email over a week ago to say it had been shipped, but every time I try & track it, Evri says they are expecting it. I certainly would not recommend this company (although someone recommended them to me). Just don’t go there. Maybe the company have gone bust & are just taking everyone’s money. I am really angry about this.

As all the other recent reviews, ordered and nothing came, despite money leaving bank account.

Attempted to contact customer services, no reply.

Do not use this company, they have most likely gone bust.

Edit 1st Aug - still no contact\comms from company. Spoke to bank and they refunded the money. This company needs reporting to Trading standards.

ordered 2things never arrived i have emailed numerous times no response from them ,its been 2 months now they were quick enough to take the money

I was told 1-3 working days for delivery after 5 days I sent an email no response, after 10 days I sent another email no response, tried to call the number not available. I notice they have hardly any stock. Very disappointed!

Took ages to come and no reply when we emailed them

Items still not received! Over 2 weeks and 4 emails with no reply. The same as all the other reviews, terrible customer service they don’t reply to messages and they don’t post the item. They take the order and your money but then nothing after that. I’ve ended up having to contact bank to get a refund. Very disappointed as I know people who have bought off the Wilex site and have been very please but this was before Covid and all reviews have been bad since 2020 so maybe Covid affected this company?? Their actual website has amazing reviews but are all from pre Covid and the only way to review now is on Trustpilot. Such a shame because the Wilex harness is actually brilliant just wish they would send me mine. Yesterday I added a harness to basket and they actually text me to say I’d left something in basket and to checkout! Yet they won’t reply about the ones I’ve actually paid for!! Total scam

Have not received the items and have had no notification of when they are expected to be delivered.

Ordered and paid on 18.6.23 - harness hasn't even been dispached - no response to my multiple emails - only point of contact is a email address - where emails are not responded to or even acknowledged. Disappointed

I did not receive my order or any responses to my emails

I ordered a dog harness on the 08/06/23 it is now the 28/06/23 it has not arrived. I have emailed the company twice and have not received any response from them.

I was recommended this company by the breeder I got my puppy from.

After looking online and seeing they had no xs in any of the pink colours, I emailed them twice to ask if they were getting more stock, and had no reply to either email!

Needles to say, I will shop elsewhere now, and won’t be giving them any of my business or recommending them.
After seeing the reviews, it seems I got away lightly!